Google +
LinkedIn
YouTube
Twitter
Facebook
Contact Us
Find your course

All Courses

Administrative Skills Track

  • Skills for the Administrative Assistant

    Duration

    18 Hours

    Overview

    • Understand the importance of professional presence on the job.

    • Learn how to self-manage to become more effective and efficient.

    • Improve their communications skills, including listening, questioning, and being more assertive.

    • Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.

    Course Outline

    • Personal Best, Professional Best

    • Putting Others at Ease

    • Distorted Thinking

    • The Steps to Feeling Good

    • Assertiveness

    • Improving Your Assertiveness

    • Communication Skills

    • Asking and Listening

    • Non-Verbal Messages

    • Writing Skills

    • Getting Ahead

    • Self -Management

    • Setting Goals

    • Working as a Team

    • Working with Difficult People

    • Learning to Say No

    • De-Stress Options You Can Use Right Now

  • The Minute-Taker’s Workshop

    Duration

    6 Hours

    Overview

    • Recognize the importance of minute-taking and be able to use this to your advantage

    • Be able to remedy many of the complaints that face minute-takers

    • Be able to write minutes that are suitable for formal meetings, semi-formal meetings and action meetings

    • Develop the essential skills of an effective minute-taker

    Course Outline

    • The Role of a Minute-Taker
      • Handling common problems you experience
      • Developing a meeting agreement
    • Minutes for Formal Meetings
      •  The need for good minutes
      • Organizing formal minutes
      • Headings
      • Motions
    • Minutes for Informal Meetings
      • Semiformal minutes
      • Action minutes
    • Techniques for Preparing Minutes
      • Before the meeting
      • At the meeting
      • After the meeting
    • The Minute Book
      • Filing and Indexing
      • Motions
      • Policy and Procedures
    • Computers - The Latest Tool
      • Advantages and disadvantages
      • Electronic meetings
    • Taking Minutes in an Interactive Meeting
    • A Final Word
      • Advantages and disadvantages
      • Electronic meetings

     

  • Time Management: Get Organized for Peak Performance

    Duration

    12 Hours

    Overview

    • Better organize yourself and your workspace for peak efficiency.

    • Understand the importance of, and the most useful techniques for, setting and achieving goals.

    • Identify the right things to be doing and develop plans for doing them.

    • Learn what to delegate and how to delegate well.

    • Take control of things that can derail workplace productivity

    Course Outline

    • Introduction
      • The Time Crunch
      • Objectives
    • Time
      • Principles of Time
      • Key Questions for Effective Time Management
      • Key Considerations for Time Management
      • Rules of Time Management
    • Managerial Work and Time Management
      • Characteristics of Managerial Work
      • Behaviors of Effective and Successful Managers
      • The Roles of Managers
    • Managing Yourself
      • Analyzing Time
      • Appraisal Tools
      • The time Log
      • A Matter of Habit
    • Planning Your Work
      • Why don’t we Plan Ahead?
      • Essential Steps in Planning and Prioritizing Work Tasks
      • Setting Objectives
    • An Array of Principles for Time Management
      • Organizing Work Place, Filing, Correspondence, and Reading
      • Controlling Interruptions
      • Handling Decisions
      • Crisis Management
      • Delegation
    • Underlying Reasons for Poor Time Management
      • Time Wasters Related to Management Functions
      • Beating Back the Time Wasters
    • Managing the Time of Your Subordinates
      • Are YOU Your Subordinates’ Problem?
      • Helping Subordinates with Time Management
      • The Team Concept
    • Conclusions
      • Analytical Insights
      • Practical Tactics
      • Sanely Pacing Your Day
      • How to Work Better
      • Where Do I Go from Here?
  • Working Smarter: Using Technology to your Advantage

    Duration

    12 Hours

    Overview

    • Make their workplace a technology-friendly place

    • Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software

    • Communicate better with the IT department

    • Make the best software and training choices

    • Set an IT budget

    • Set expectations and responsibilities for security and privacy

    • Keep their employees safe and healthy

    • Develop and implement a system usage policy

    • Implement policies for dealing with company property

    • Decide whether or not employees should telecommute

    • Make telecommuting work

    • Deal with workplace rage

    • Address technological issues

    Course Outline

    • Making Your Company a Technology-Friendly Place

    • Conquering Computers

    • Communicating with the IT Department

    • Choosing Software Wisely

    • Technical Training

    • Setting an IT Budget

    • Security and Privacy

    • Uncontrolled vs. Controlled Networks

    • Ergonomics

    • System Usage Policies

    • Taking Care of Company Property

    • Time-Saving Tools

    • Telephone Etiquette

    • Instant Messaging

    • Telecommuting

    • Workplace Rage

    • A Policies and Procedures Checklist

  • Writing Reports and Proposals

    Duration

    12 Hours

    Overview

    • Learn the value of good written communications.

    • Develop paragraphs that introduce, connect, develop, and conclude some part of an idea.

    • Prepare reports and proposals that inform, persuade, and provide information.

    • Learn how to proofread your work so you are confident it is clear, concise, complete, and correct.

    • Provide an opportunity to apply these skills in real work applications.

    Course Outline

    • Becoming a Good Writer

    • The Rules of Writing

    • The Readability Index

    • Paragraphs

    • Emphasis

    • Unity and Coherence

    • Active and Passive Voice

    • The Stages of Report Writing

    • Formal Reports

    • How to Use Headings

    • Charts and Graphs

    • Writing Proposals

    • The Finishing Touches

    • Practical Application

Advertisement and Printed Track

  • Adobe Acrobat Pro

    Duration

    16 Hours

    Overview

    At the end of this course, delegates will be able to:

    • Convert documents into a PDF and modify them

    • Protect documents from printing or changes before sending them to others

    • Optimise PDFs for different uses (e.g. CD, print, pre-press, website)

    • Make large documents navigable using bookmarks and hyperlinks

    • Create interactive forms

    Course Outline

    • What is Adobe Acrobat?

    • Overview of Reader, Distiller & Catalog

    • What can Acrobat produce – Limitations

    • Explore the interface

    • Creating a PDF file

    • Creating a blank PDF page

    • Creating a PDF in Microsoft Office 2010

    • Acrobat Distiller vs. PDFWriter

    • Distiller’s preset job options

    • Using Open as PDF

    • Embedding fonts

    • Colour management issues

    • Acrobat basics

    • Moving through documents

    • Zooming in and out

    • Screen modes

    • Searching a document & indexes

    • Setting preferences

    • Navigation controls

    • Using bookmarks & thumbnails

    • Work with Links

    • Define articles

    • Using articles for navigation

    • Page actions

    • Using links and buttons

    • Editing PDF files

    • Modifying text

    • Selecting and moving graphics

    • Pencil and Line tools

    • Insert, Delete, Extract & Move pages

    • Page numbering

    • Cropping pages

    • Changing comment authors

    • Attaching Notes and Files to documents

  • Adobe After Effects Creative Cloud (CC)

    Duration

    46 Hours

    Overview

    • Get familiar with the After Effects CC work area.

    • Learn to create and understand Comps.

    • Learn to work with Keyframes.

    • Learn Layers, Effects, and Modes.

    • Learn to work with Masks and Mattes.

    • Learn to import and edit text.

    • Learn about type.

    • Learn to work with groups of objects using Parenting and Nesting.

    • Learn about grouping layers to make them easier to coordinate.

    • Learn to use expressions.

    • Learn to add a new dimension to your animations.

    • Learn essential skills for creating special effects.

    • Explore paint, roto brush, and puppet tools.

    • Learn about creating, animating, and extruding vector-based shapes.

    Course Outline

    • Getting to Know the Workflow

    • Creating a Basic Animation using Effects and Presets

    • Animating Text

    • Working with Shape Layers

    • Animating a Multimedia Presentation

    • Animating Layers

    • Working with Masks

    • Distoring Objects with the Puppet Tools

    • Using the Roto Brush Tool

    • Performing Color Correction

    • Using 3D Features

    • Working with 3D Camera Tracker

    • Advanced Editing Techniques
  • Adobe Flash Action Script 3.0

    Duration

    40 Hours

    Overview

    • Learn to work with code snippets.

    • Learn to work with events and functions.

    • Learn to create animation.

    • Learn to Work with ActionScript and components to load content.

    • Learn to work with Preloaders in ActionScript 3.0.

    • Learn to create and format text.

    Course Outline

    • Using Code Snippets and Navigating the Flash Timeline

    • Creating Animation with ActionScript

    • Creating ActionScript in External Files

    • Using ActionScript and Components to Load Content

    • Creating Preloaders in ActionScript 3.0

    • Using Arrays and Loopers in ActionScript 3.0

    • Creating and Formatting Text with ActionScript

    • Controlling Sound with ActionScript

    • Using ActionScript and Components to Control Video

  • Adobe Flash Creative Cloud (CC)

    Duration

    40 Hours

    Overview

    • Get comfortable with the Flash user interface.

    • Learn to work with Flash's drawing tools.

    • Learn to work with Graphic Symbols and the Library.

    • Learn to create basic and advanced animations in Flash.

    • Learn to use Button Symbols in Flash.

    • Learn to use Movie Clip Symbols in Flash.

    • Learn the basics of ActionScript.

    • Learn to working with Sound and Video in Flash.

    • Learn to use Flash Components.

    • Learn to load and control Flash Content.

    • Learn to publish Flash to multiple outputs.

    Course Outline

    • Getting Started

    • Working with Drawing Tools

    • Graphic Symbols and the Library

    • Basic Animation

    • Advanced Animation

    • Button Symbols

    • Movie Clip Symbols

    • ActionScript

    • -Working with Sound and Video

    • Using Components

    • Loading and Controlling Flash Content

    • Publishing Flash Documents
  • Adobe Illustrator Creative Cloud (CC)

    Duration

    40 Hours

    Overview

    • Get to know the Adobe Illustrator CC work area

    • Learn to use the selection and shape tools in Illustrator CC

    • Learn to transform objects

    • Learn to effectively use the pen tool

    • Learn to work with colors and painting

    • Learn about type in Illustrator CC

    • Learn to work with layers

    • Learn to blend shapes

    • Learn to work with the brush tool

    Course Outline

    • Adobe Illustrator CC Jumpstart

    • Getting to Know the Workspace

    • Illustrator CC Essentials

    • Adding Color

    • Working with the Drawing Tools

    • Exploring Additional Color Options

    • Using Patterns

    • Working with and Formatting Text

    • Organizing Your Illustrations with Layers

    • Working with Symbols

    • Using Effects and Transparency

    • Exporting and Saving Files

    • Advanced Blending Techniques

    • Adobe Illustrator CC New Features

  • Adobe InDesign Creative Cloud (CC)

    Duration

    40 Hours

    Overview

    • Familiarize yourself with the InDesign workspace.

    • Learn to build documents with master pages.

    • Learn to work with text and type.

    • Learn to work with styles.

    • Learn to work with graphics

    • Learn to create and use tables.

    • Learn to use color in your documents.

    • Learn to use effects.

    Course Outline

    • InDesign CC Essential Skills

    • Building Documents with Master Pages

    • Working with Text and Type

    • Working with Styles

    • Working with Graphics

    • Creating and Using Tables

    • Using Color in Your Documents

    • Using Effects

    • Advanced Document Features

    • Refighting, Printing, and Creating PDFs from InDesign

    • Introduction to Digital Documents

    • Creating Digital Books

  • Adobe Photoshop CC

    Duration

    64 Hours

    Overview

    • Become familiar with the Photoshop workspace.

    • Learn to work with images.

    • Learn selection techniques.

    • Learn how to collage images from various sources.

    • Learn to create layer masks.

    • Understand color models.

    • Learn to use brush tools for painting and retouching.

    • Understand basic color correction principles and techniques.

    • Use the Layers panel for adjustments, clipping, and special effects.

    • Learn to prepare final art for web and print.

    • Learn design techniques for web.

    • Learn to prepare final art.

    Course Outline

    • Exploring the Photoshop Workspace

    • Understanding Raster Images: The Relationship between Size and Resolution

    • Simple Selection Techniques

    • Painting

    • Using the Clone Source Panel

    • Working with Adjustment Layers

    • Clipping Masks

    • Working with Type and Vector Shapes

    • Designing for Web

    • Creating a Simple Rollover Button

    • Preparing Final Art

    • Preparing an Image for Print Production

    • Using Smart Objects in Photoshop

    • Creating Images for Web, Video, and Interactive Use

    • New Features in Photoshop CC
  • Adobe Premiere Pro Creative Cloud (CC)

    Duration

    40 Hours

    Overview

    • Learn to comfortably navigate the user interface.

    • Learn to set up a project.

    • Learn to work with the Media Browser and import assets and images.

    • Learn to organize media.

    • Learn to work with clips.

    • Learn the basics of video editing

    • Learn how to use markers and identify gaps in the timeline.

    • Learn to work with transitions.

    • Learn advanced editing techniques.

    • Learn to work with motion-related effects.

    • Learn to edit and mix audio.

    • Learn how to work with audio effects and clean up noisy video.

    • Learn how to work with video effects.

    • Learn methods for color correction.

    • Learn how to work with compositing techniques.

    • Learn to work with the title tools to create text effects

    Course Outline

    • Touring Adobe Premiere Pro

    • Setting Up a Project

    • Importing Media

    • Organizing Media

    • Essentials of Video Editing

    • Working with Clips and Markers

    • Adding Transitions

    • Advanced Editing Techniques

    • Putting Clips in Motion

    • Multicamera Editing

    • Editing and Mixing Audio

    • Sweetening Sound

    • Adding Video Effects

    • Color Correction and Grading

    • Exploring Compositing Techniques

    • Creating Titles

  • Autodesk 3ds Max 2014

    Duration

    56 Hours

    Overview

    • Understand the basic functionality, features and principles behind 3ds Max Design

    • Create and manipulate 3D data in 3ds Max Design.

    • Import data from other 3D applications.

    • Embellish scenes with the use of materials and maps.

    • Create adequate lighting for your environments.

    • Animate objects in the scene.

    • Render still pictures and animations to disk for later viewing

    Course Outline

    • The 3ds Max Interface

    • Your First 3ds Max Project

    • Modeling in 3ds Max: Architectural Model Part I

    • Modeling in 3ds Max: Architectural Model Part II

    • Introduction to Animation

    • Animation Principles

    • Character Poly Modeling: Part I

    • Character Poly Modeling: Part II

    • Character Poly Modeling: Part III

    • Introduction to Materials: Interiors and Furniture

    • Textures and UV Workflow: The Soldier

    • Character Studio: Rigging

    • Character Studio: Animation

    • Introduction to Lighting: Interior Lighting

    • 3ds Max Rendering

    • mental ray

  • Corel DRAW X6

    Duration

    40 Hours

    Overview

    At the end of this course, delegates will be able to:

    • Use tools and palettes effectively and understand the terminology used

    • Create and edit images and text

    • Apply a range of special effects to images

    Course Outline

    • Introduction

    • CorelDRAW overview

    • Navigating within a document

    • Show/hide palettes

    • Using Zoom & Viewing modes

    • Creating basic objects

    • Using the drawing tools

    • Drawing

    •  rectangles, circles, polygons &  lines

    • Setting object fills & outlines

    • Copying object attributes

    • Manipulating objects

    • Select/Move/Resize objects

    • Rotate & skew objects

    • Altering the pivot point

    • Copying objects

    • Group and lock

    • Changing the stacking order

    •  Working with text

    • Artistic vs paragraph text

    • Adding & Formatting artistic text

    • Adding paragraph text

    • Setting paragraph options

    • Using Spell check

    • Using Find and Replace

    • Importing text

    • Aids to accuracy

    • Customizing the ruler & grid

    • Using snap-to

    • Moving the zero point

    • Moving the ruler

    • Specifying precise object parameters

    • Creating complex objects 

    • Creating bézier curves

    • Using Tools

    • shape

    • freehand, knife & eraser

    • Reshaping paths

    • Converting text to paths

    • Combining objects

    •  Images and clipart

    • Importing bitmaps & clipart

    • Inserting symbols

    • Creating symbols

    • Crop/Edit/Export Bitmaps

    • Effects

    • Fit Text To Path

    • Transforming objects with envelopes

    • Creating blends

    • Drop shadows

    • The artistic media tool

    • Adding perspective

    • Extruding objects

    • Lens effects

    • Applying PowerClips

    • Printing

    • Choosing the right file format

    • Printing documents

    • Setting print options

    • Creating print styles

    • Using the Print Merge Wizard

    • Exporting 

Analysts Training Programs

  • Fundamentals of Java

    Duration

     60 Hours

    Overview

    This course will teach students fundamental Java skills independent of a specific development tool. The course will provide an opportunity for programmers to gain detailed Java knowledge that can be verified through existing Java certification scheme

    Course Outline

    Code, compile, execute, and test an OO Java application using J2SE SDK or VisualAge for Java that uses:

    • String class and arrays
    • Data types, classes, methods, objects
    • Inheritance, abstract classes
    • Access modifiers
    • Inner classes
    • Create and use data types, classes, methods, objects, messages, inheritance and polymorphism
    • Use string class and arrays
    • Create and use inheritance and abstract classes in Java to develop class hierarchies
    • Use access modifiers to preserve object encapsulation and data hiding
    • Describe JVM memory allocation and garbage collection
    • Use inner classes
    • Handle exceptions
    • Use streams and java.io package for input/output from/to external data sources
    • Create and use Graphical User Interfaces using Java AWT
    • Use threads support in Java to create multithreaded programs and to communicate among threads
    • Describe and use the networking support and RMI in Java
    • Create and use simple Java applets
    • Describe the support for developing and running Java applications Given simple UML notated diagrams, interpret the diagram and code Java that meets the diagrammed requirements or design

Android Certified Application Engineer Track

  • Android Security Essentials

    Duration

    28 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Understand Android software architecture.
    • Understand Android’s security model.
    • Build Android applications with security best practices in mind.
    • Build more secure and more robust application that appeals to clients.

    Course Outline

    •  Introduction and Android Security Architecture
      • Android Security Program Overview and Architecture.
      • Kernel level security (Linux), and rooting Android.
      • Android Application Components.
      • The Application Sandbox.
      • Managers and Services
        • Activity Manager Service.
        • Package Manager Service.
        • Notification Manager Service.
        • Search Manager Service.
        • Connectivity, Telephony, and Wi-Fi Manager Services.
        • Download and Storage Manager Services.
        • Window Manager Service.
    • Android Permission Model and third party applications
      • Android Application Framework Layer.
      • Third party application permissions.
      • Using Protected APIs.
      • Custom Permissions.
      • Android Malware: Prevention, Detection, and Removal.
      • Security Enhanced Android (SE Android).
    • Component Security and Protecting data storage
      • How Android achieves Inter-process communication.
      • Restricting access to Android components.
      • Vulnerabilities of Stored Data.
      • Cryptography and Encryption.
      • Signing your application.
    • Client-Server communication security.
      • Threats Facing Devices Transferring Data.
      • Protecting web transferred data.
      • Input Validation.
      • Prevent Command Injection
  • Android™ Application Development

    Duration

    49 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Build and deploy your own Android applications.
    • Understand how Android applications operate - application lifecycle, configuration files, intents, and activities.
    • Have a good working understanding of Android UI – components, layouts, event handling, and screen orientation.
    • Have a working knowledge of Android custom UI elements and positioning
    • Have a solid understanding of Android services and broadcast receivers
    • Understand Android networking capabilities, including Java Sockets, Java XML, and JSON.
    • Develop a basic Android application that serves as a working example of the topics covered in class.

    Course Outline

    • Getting Started with Android Programming                                                       
      • What is Android?
      • Obtaining the Required Tools  
      • Creating Your First Android Application                                                                 
      • Anatomy of an Android Application                                           
    •  Activities, Fragments, and Intents                                                                         
      • Understanding Activities                                                                                                 
      • Linking Activities Using Intents                                                                                        
      • Fragments                                                                                                                  
      • Calling Built-In Applications Using Intents                                                                           
      • Displaying Notifications                                                           
    •  Getting to Know the Android User Interface                                                    
      • Understanding the Components of a Screen                                                                       
      • Adapting to Display Orientation                                     
      • Managing Changes to Screen Orientation                                                                            
      • Utilizing the Action Bar                                                                                                 
      • Creating the User Interface Programmatically                                                    
      • Listening for UI Notifications                                             
    •  Designing Your User Interface with Views                                                         
      • Using Basic Views                                                                                              
      • Using Picker Views                                                                                             
      • Using List Views to Display Long Lists                                        
      • Understanding Specialized Fragments
    • Displaying Pictures and Menus with Views                                                        
      • Using Image Views to Display Pictures                                                                               
      • Using Menus with Views                                                                                             
      • Some Additional Views                                                 
    •  Data Persistence                                                                                                            
      • Saving and Loading User Preferences                                                                    
      • Persisting Data to Files                                                                                                  
      • Creating and Using Databases                                                            
    •  Content Providers                                                                                                         
      • Sharing Data in Android                                                                                                
      • Using a Content Provider                                                                                            
      • Creating Your Own Content Providers                                                                   
      • Using the Content Provider    
    •  Messaging                                                                                                                        
      • SMS Messaging                                                                                 
      • Sending E-mail    
    •  Location-Based Services                                                                                             
      • Displaying Maps                                              
      • Getting Location Data                                                                                                   
      • Monitoring a Location                                                                                                   
      • Project – Building a Location Tracker             
    •  Networking                                                                                                      
      • Consuming Web Services Using HTTP    
      • Consuming JSON Services                                                                                           
      • Sockets Programming   
    •  Developing Android Services                                                                   
      • Creating Your Own Services                                                                       
      • Establishing Communication between a Service and an Activity                 
      • Binding Activities to Services                                                                                      
      • Understanding Threading      
    •  Publishing Android Applications                                                                            
      • Preparing for Publishing                                                                                                
      • Deploying APK Files                            
  • Java Fundamentals for Android™ Development

    Duration

    28 Hours

    Overview

    By the end of this course, the participants will learn:

    • The fundamentals of Java Virtual Machine.
    • Writing, compiling, and running basic Java applications.
    • Using the Eclipse integrated development environment (IDE).
    • Java basic syntax and control statements.
    • Java object oriented programming’s basic concepts: classes, interfaces, inheritance, polymorphism… etc.
    • Java collections, file input/output, serialization, try/catch/finally …etc.
    • Installation and setup of Android SDK, plugins and Android emulator.
    • Writing a ‘Hello World’ Android application. 

    Course Outline

    • Java Basics
      • Introduction
      • Java programming language
      • Java Virtual Machine
      • JDK and JRE
      • Setting up your machine for Java programming
      • Hello World in Java
      • Using a text Editor
      • Using an IDE
      • Java Primitive Data Type
      • Naming
      • Arrays
      • Control Flow
      • If/Else and Switch
      • Switch statement
      • While loop
      • For Loop
    • Object Oriented Programming
      • Introduction
      • Object Oriented Programming
      • Objects
      • Classes
      • Inheritance
      • Interface
      • Access Modifiers
      • Constructors
      • Method overriding and overloading
      • Polymorphism
    • Java Topics
      • Introduction
      • Java Collections
      • Interfaces
      • Implementations
      • Enumerated types
      • Serialization
      • Deserializing
  • Monetize Android Applications

    Duration

    28 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Understand different techniques to monetize your application.
    • Add advertisements without degrading the user experience.
    • Create Android applications with in-app billing.
    • Learn how to gather statistics about your application’s usage.
    • Publish and advertise your application effectively

    Course Outline

    • How to monetize your application
      • Different monetization techniques
      • What’s the best technique for your business
      • Add Advertisements to you application (Google Mobile Ads, InMobi,...etc.)
    • Android Applications with In-App billing
      • Application requirements for in-app billing requirements
      • In-app billing API
      • In-app billing administration
    • Licensing and Monitoring your Application
      • Google Play Licensing
      • Setting up Licensing
      • Monitoring your app with Google Mobile Analytics
    • Publishing your Application
      • Methods to publish your application

APTIS Test

  • Core + Reading

    Duration

    Core (25 minutes)

    Reading (30 minutes)

    Overview

    Core

    Part 1:

    • Grammar
    • Complete a short dialogue

    Part 2

    • Vocabulary

     

    Reading:

    Part 1

    • Sentence comprehension

    Part 2

    • Text cohesion

    Part 3

    Short text comprehension

    Part 4

    Long text comprehension

    Course Outline

    Core

    Part 1:

    • Complete a sentence or phrase.

     

    Part 2:

    • Word usage.
    • Word matching (similar meaning).
    • Word pairs or word combinations (words commonly used together).

     

    Reading

     

    Part 1:

    • Choose words to complete sentences.

    Part 2:

    • Put sentences into the correct order

    Part 3:

    • Text completion using appropriate words, focusing on text-level understanding.

    Part 4: 

    • A long text with a series of headings to be matched to each paragraph (with distractors).

Architecture Engineering Track

  • Adobe Photoshop CC for ARC

    Duration

    32 Hours

    Overview

    • Become familiar with the Photoshop workspace.

    • Learn to work with images.

    • Learn selection techniques.

    • Learn how to collage images from various sources.

    • Learn to create layer masks.

    • Understand color models.

    • Learn to use brush tools for painting and retouching.

    • Understand basic color correction principles and techniques.

    • Use the Layers panel for adjustments, clipping, and special effects.

    • Learn to prepare final art for web and print.

    • Learn design techniques for web.

    • Learn to prepare final art.

    Course Outline

    • Exploring the Photoshop Workspace

    • Understanding Raster Images: The Relationship between Size and Resolution

    • Simple Selection Techniques

    • Painting

    • Using the Clone Source Panel

    • Working with Adjustment Layers

    • Clipping Masks

    • Working with Type and Vector Shapes

    • Designing for Web

    • Creating a Simple Rollover Button

    • Preparing Final Art

    • Preparing an Image for Print Production
  • Autodesk 3Ds MAX Level 1

    Duration

    64 Hours

    Overview

    • Understand the basic functionality, features and principles behind 3ds Max Design 2014.

    • Create and manipulate 3D data in 3ds Max Design.

    • Import data from other 3D applications.

    • Embellish scenes with the use of materials and maps.

    • Create adequate lighting for your environments.

    • Animate objects in the scene.

    • Render still pictures and animations to disk for later viewing

    Course Outline

    • User Interface

    • Getting Started

    • Modifying Objects

    • Modeling with 3D Geometry

    • Modeling from Splines

    • Materials

    • Mapping Coordinates

    • Cameras

    • Lights

    • Rendering
  • Autodesk 3Ds MAX Level 2

    Duration

    64 Hours

    Overview

    This Autodesk 3ds Max training course covers a wide range of topics within 3D Studio Max, continuing to build on the concepts introduced in using Autodesk 3ds Max Essentials.

     This 3D Studio Max training course develops these skills further so you will begin to develop visualizations with animated characters walking through your models with lighting and shadows working with your chosen materials to give successful rendering and a realistic feel.

    Course Outline

    • Modelling
      • Box modelling
      • Edge loop
      • Patch surfaces
    • Lighting
      • Traditional CG Lighting techniques
      • Advanced photon mapping techniques
    • Rendering
      • Advanced file formats
      • Render layer passes
      • Cinema graphic techniques

     

  • Autodesk AutoCAD

    Duration

    64 Hours

    Overview

    By the end of the course, participants will be able to:

    • Understanding the AutoCAD workspace and user interface
    • Using basic drawing, editing, and viewing tools
    • Organizing drawing objects on layers
    • Inserting reusable symbols (blocks)
    • Preparing a layout to be plotted
    • Adding text, hatching, and dimensions

    Course Outline

    • Getting Started with AutoCAD
    • Basic Drawing & Editing Commands
    • Creating a Simple Drawing
    • Drawing Precision in AutoCAD
    • Making Changes in Your Drawing
    • Making Your Drawings More Precise
    • Organizing Your Drawing with Layers
    • Advanced Object Types
    • Getting Information from Your Drawing
    • Drawing Organization & Information
    • Advanced Editing Commands
    • Inserting Blocks
    • Creating More Complex Objects
    • Setting Up a Layout
    • Printing Your Drawing
    • Preparing to Print
    • Text
    • Hatching
    • Adding Dimensions
    • Annotating Your Drawing
  • Autodesk Revit Architecture Level 1

    Duration

    40 Hours

    Overview

    By the end of the course, participants will be able to:

    • Understand Revit’s interface and terminology
    • Set up and begin a project
    • Create a model using architectural components
    • Create and modify roofs, stairs and railings
    • Create dynamic drawing schedules
    • Detail your model using call out and drafting view

    Course Outline

    • Basic Design Tools
    • Copy and paste options
    • Undo and redo options
    • Views & Visibility
      • Navigating and modifying views
      • Adjusting visibility
      • 3D perspective views
    • Setting up a Project
      • Importing and linking DWG site data
      • Controlling the height of your building
      • Adding column grids
    • Design Components
      • Adding walls
      • Adding doors
      • Adding windows
      • Adding floors
      • Adding ceilings
      • Using constraints
      • Creating new components
      • Curtain walls and compounds walls
    • Working with Roofs
      • Roof creation by footprint
      • Roof creation by extrusion
      • Change the slope, angle and height of your roof by modifying its properties
    • Stairs & Railings
      • Creating stairs by defining a run
      • Creating stairs by sketching
      • Creating railings automatically
    • Creating Drawing Schedules
      • Creating a dynamic schedule
      • Controlling schedule properties
    • Title Blocks and Drawing Sheets
      • Creating a titleblock
      • Adding labels
      • Placing views on a drawing sheet
      • Creating a drawing set
    • Detailing
      • Using Revit’s geometry to create your details
      • Creating call out views
      • Using detailing tools: components, symbols, regions, revisions clouds
      • Creating drafting views

     

  • Autodesk Revit Architecture level 2

    Duration

    32 Hours

    Overview

    The aim of the Autodesk Revit Architecture level 2 course is to allow delegates to develop their existing knowledge of Building Information Modelling through learning a range of advanced modelling, massing, analysis and visualisation tools.  The training moves onto site design tools, design options, family creation and editing and advance collaborative techniques.

    Course Outline

    • Setting up a project

    • Massing

    • Advanced Modelling

    • Further Modelling Tools

    • Phases and Design Options

    • Tools for Managers

    • Collaboration Working

    • Area Analysis and Scheduling

    • Specialist Family Types

    • Component Families

Banking Track

  • E-Payment Systems

    Duration

    16 Hours

    Overview

    E-payment or Electronic payment is any digital financial payment transaction involving currency transfer between two or more parties

    In a simple context, an e-payment transaction may be defined as one in which monetary value is transferred electronically or digitally between two entities as compensation for the receipt of goods and services. An entity refers to a bank, business, and individual consumers. However it is obvious that any payment that is not transacted by paper based instruments is considered an e-payment transaction

    Objectives

    1. Understand the shifts that are occurring with regards to non-cash and online payments.
    2. Discuss the players and processes involved in using credit cards online.
    3. Discuss the different categories and potential uses of smart cards.
    4. Discuss various online alternatives to credit card payments and identify under what circumstances they are best used.
    5. Describe the processes and parties involved in e-checking.
    6. Describe payment methods in B2B EC, including payments for global trade.
    7. Discuss electronic bill and invoice presentment and payment.
    8. Understand the sales tax implications of e-payments.

    Course Outline

    • E- payment definition
    • Tradition Payment Methods
    • Requirements of E-Payment Methods
    • E-Payment Pros/Cons
    • Various E-Payment Methods
      • Use of Credit Card on the Web
      • Credit Card Fraud
      • Digital Currency
      • E-Wallets
      • Peer-to-Peer Methods
      • Smart Cards
      • Micro-Payments
      • B2B
    • Secure Electronic Transaction (SET) Protocol
    • Money and Banking, Automated Systems
    •  Cryptography
    •  Digital Certificates
    • Mobile Payment
  • Foreign Exchange System-Forex

    Duration

    16 Hours

    Overview

    This course is designed to equip participants with the basic understanding of foreign exchange principles and methods which can be applied in their specific working environment

    Course Outline

    • Introduction to Foreign Exchange
      • Understanding the background of foreign exchange principles and concepts
      • Distinguishing between the different countries in the world
      • Distinguishing between different currencies used for trade by countries in Europe, Asia and Africa
      • Understanding the role of banks in foreign exchange
    • Exchange rates
      • Comprehending the role of exchange rates in foreign exchange
      • Calculating a range of exchange rate conversions by applying the correct conversion principle
      • Understanding the consequence of applying an incorrect exchange rate calculation
    • Exchange control
      • Understanding the concept of exchange control as it applies in the foreign exchange market
      • Understanding various exchange control rulings that affect the foreign trade dealings
    • Payment instruments
      • Bills of Exchange
      • Swift messages
      • Bank drafts
    • Payment methods
      • Open accounts
      • Documentary credits
      • Documentary collections
      • Advanced payments
  • Introduction to Banking Systems and Operations

    Duration

    Overview

    32 Hours

    Course Outline

    • Introduction to the Banking System
      • The banking System
      • The role of the central Bank of Egypt (CBE)
      • The relationship between the government and the CBE
      • Different types of banks and their roles
    • Banking Operations
      • Structure of commercial banks (main sectors and supportive sectors)
      • Types of accounts
      • Issuing checkbooks for customers
      • Rents safe deposit boxes
      • Standing payment orders
      • Types of saving accounts
      • Cash operations
      • Foreign exchange
      • Types and collection of commercial papers “checks & bills”
      • Money transfers
      • Banking checks, certified checks, travelers checks
      • Treasury and capital markets
      • Correspondent relationships
      • Summary of supportive sectors
    • Retail Banking Operations
      • Retail banking
      • Retail banking products
      • Consumer Loans
      • Risk Management
      • Electronic banking operations
    • Trade Finance
      • Letter of credit (L/C) and letter of Guarantee ( L/G)
      • Types of L/Cs
      • Types of L/Gs
    • Combating Money Laundering
      • Explanation of money laundering and the financing of terrorism
      • Global requirements for the prevention of money laundering
      • The role of banks in combating money laundering and terrorism financing
  • Local foreign letters of guarantees and standby letters of credit

    Duration

    16 Hours

    Overview

    • Explain the characteristics of LGs.
    • Describe local LGs
    • Describe foreign LGs
    • Explain the characteristics of standby L/Cs
    • Describe LGs securing credit facilities
    • Discuss the legal considerations of LGs
    • Develop practical skills through case studies

    Course Outline

    • Letters of Guarantee
      • Introduction
      • Definition of LGs
      • Parties involved in issuing LGs and their roles
      • Types of LGs
      • The difference between Marine LG and standard LG
    • Local letters of guarantee
      • Definition of local LG
      • The cycle of local LG
      • Issuing local LG
      • Amendment of local LG
      • Cancelation of local LG
      • Review all the forms of local LG, its cycle and its amendments
    • Foreign Letters of guarantee
      • Definition of Foreign LG
      • The Cycle of Foreign LG
      • Issuing foreign LG
      • Amendment of local LG
      • Cancelation of local LG
      • Counter LG
      • Combined LG
      • Review all the forms of foreign LG, its cycle and its amendments
    • Standby letters of Credit
      • Definition of standby of LC
      • The differences among standby LC, documentary credit and standard LG
      • Criteria of examining documents
      • Reviewing the standby LC form
    • Letters of guarantee securing credit facilities
      • Syndicated loans
      • Letters of guarantee securing credit facilities
      • Lines of communication between LG operations and other bank departments
      • Review syndicated loans forms/ securing LG facilities
      • The relationship between the LG concept and the authorized limit from the ministry of finance
      • Characteristics of LGs
  • National Payment System

    Duration

    16 Hours

    Overview

    This course outlines payment system concepts and different types of payment instruments; the causes of systemic risk and the methods of reducing this risk; the legal implications involved; and the financial markets’ interaction with the payment system.

    Course Outline

    The following topics will be covered:

    • Evolution of the national payment system
    • Payment system concepts
    • Risks in the national payment system
    • Relationships with various stakeholders in the payment system
    • The core payment system principles of the Bank for International Settlements
    • Legal aspects of the national payment system
    • The role of payment systems in monetary policy
    • Electronic money.
  • Principles of Banking

    Duration

    8 Hour

    Overview

    This course provides an introduction to banking services and financial institutions; students also compare the operations of national banks. Students examine the principles of banking transactions and the various services of a bank. Topics include the history of banking, item processing, collection functions, procedures, bookkeeping, loans and investments and trust operations. They also look at the function of the Federal Reserve. A principle of banking course is taken at the beginning of a banking program.

    Course Outline

    • World banking system
    • Central banks
    • Money supply measures
    • What banks do
    • Foreign exchange as commercial banks (Misr International Bank - Egyptian Commercial Bank- …….etc) & Investment banks (CIB – NSGB -……..etc)

Career Development Track

  • Advanced Business Writing (Level II)

    Duration

    12 Hours

    Overview

    • Identify their writing challenges

    • Make their writing clear, concise, and correct

    • Improve sentence construction and paragraph development

    • Identify ways to make their writing simpler and easier to read

    • Use the readability index

    • Develop effective business letters for tough situations

    • Use proper e-mail etiquette

    • Develop an appropriate writing style and format for letters, business cases, and reports

    • Use standard ways of documenting materials

    Course Outline

    • The Three C’s

    • Grammar and Writing Mechanics

    • Determining Readability

    • Writing Letters

    • Dealing with Specific Requests

    • E-mail Etiquette

    • Business Documents

  • Building Self Esteem and Assertiveness Skills

    Duration

    6 Hours

    Overview

    • Grow in the conviction that they are competent and worthy of happiness

    • Make a positive first impression

    • Turn negative thoughts into positive thoughts

    • Make requests so that you get what you want

    • Find way of connecting with people

    • create positive self-expectations

    • Develop self-talk messages that help build self-esteem

    Course Outline

    • Anxiety Inventory

    • Building Your Self-Esteem

    • Impressions

    • Fake it 'til You Make It

    • Increasing Our Self-Esteem

    • Self Confidence

    • The Power of Thoughts

    • Wipe Out Worry

    • Ask for What You Want

    • Communication

    • Connecting with People

    • Behavior Cost-Benefit Analysis

  • Business Etiquette: Gaining That Extra Edge

    Duration

    6 Hours

    Overview

    • The elements of a good handshake

    • How to manage business cards

    • Tips on remembering names

    • Ways to make a good first impression

    • The basics of dinning etiquette

    • How to communicate properly and politely

    Course Outline

    • How business etiquette is crucial to your career

    • How to make a good first impression

    • The Skill of Making Small Talk

    • Ways of remembering names

    • Business card etiquette

    • Dining etiquette

    • How to shake hands

    • Telephone etiquette

    • E-mail etiquette

  • Business Writing that Works (Level I)

    Duration

    12 Hours

    Overview

    • Use the five C’s of writing

    • Ensure their writing meets basic grammatical standards, including word agreement, sentence construction, proper spelling, and punctuation.

    • Differentiate between the active and passive voice

    • Write business letters, reports, memos, and e-mails.

    Course Outline

    • Why Write?

    • The Four C’s: clear, concise, complete, and correct

    • Word Agreement

    • Active and Passive Voice

    • Sentences and Sentence Types

    • Readability Index

    • The Fifth C: Courtesy

    • Practical Language

    • Sentence Construction

    • Punctuation

    • Writing Business Letters

    • Reports

    • Spelling

    • Writing Memos

    • E-mail Etiquette

    • Writing Challenges

  • Communication Strategies

    Duration

    18 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Identify common communication problems that may be holding them back

    • Develop skills in asking questions

    • Identify what their non-verbal messages are telling others

    • Develop skills in listening actively and empathetically

    • Enhance their ability to handle difficult situations

    • Intrapersonal communication

    • Interpersonal communication

    • Dealing with different communication styles

    • Dealing with internal customers

    Course Outline

    • Myths and Realities of Communication

    • Variables in the Communication Process

    • Encoding and Decoding

    • Principles of Effective Communication

    • Communication Channels

    • Direction of communication

    • Communication Process

    • Types of Communication

    • Johari Window Model of Feedback

    • Rules of Feedback;

    • Active and Passive Listening

    • Listening Barriers

    • Listening Styles

    • Non-Verbal Communication

    • The art of questioning

    • Dealing with anger

    • Dealing with difficult and problem people

    • Definition and conceptualization of intrapersonal communication

    • Definition and conceptualization of interpersonal communication and overview of categories

    • Etiquette of Customer Handling

    • Etiquette of Using the Telephone with Customers

  • Conflict Management

    Duration

    12 Hours

    Overview

    • Define conflict

    • Difference between positive and negative conflict

    • Understand different causes and sources of conflict

    • Use different styles and strategies for managing conflict constructively

    • Discover how to prevent unnecessary conflict by managing it when it occurs.

    • Deal with intercultural conflict.

    Course Outline

    • Understanding conflict
      • What is conflict?
      • The driving forces, types and phases of conflict.
      • Conflict as a negative versus a positive force.
    • Self-assessment in conflict situations
      • Conflict situation in your life.
      • Dealing with the conflict styles of others.
    • Communication in conflict
      • Giving & receiving constructive criticism.
      • The role of perception.
    • Managing emotions
      • Recognizing your emotional triggers.
      • How to deal with your emotions in conflict.
    • Cultural and conflict
  • Dealing with Difficult People

    Duration

    6 Hours

    Overview

    • How their attitudes and actions impact others

    • New and effective techniques for dealing with difficult people

    • Coping strategies for dealing with difficult people situations

    • How to identify times when they have the right to walk away from a difficult situation

    • Techniques for managing and dealing with anger

    Course Outline

    • Understanding behavior and its effects

    • Changing difficult behavior

    • Preventing difficulties

    • Dealing with manipulators

    • Basic communication skills

    • Dealing with difficult clients

    • Dealing with difficult supervisors, co-workers and sub-ordinates

    • Encouraging desirable behavior

  • Public Speaking: Presentation Survival School

    Duration

    24 Hours

    Overview

    • Plan and prepare for the presentation

    • Structure the presentation

    • Gain rapport with your audience

    • Reduce nervousness and fear

    • Recognize how visual aids can create impact and attention

    • Create a professional presence

    • Prepare and organize information in different ways

    • Use quick and easy preparation methods – whether they have one minute or one week to prepare.

    • Use presentation techniques that establish their credibility and get people on their side.

    • Feel more confident speaking socially or in small groups such as meetings.

    • Handle questions.

    Course Outline

    • Elements of a good presentation

    • Planning your presentation

    • Structuring your presentation

    • Using visual aids

    • Delivering your presentation: Self-assessment

    • Delivering your presentation: Techniques

    • Using language effectively

    • Using the voice effectively

    • Using nonverbal gestures effectively

    • Reducing stage fright

    • Managing your environment

    • Handling questions
  • Time Management: Get Organized for Peak Performance

    Duration

    12 Hours

    Overview

    • Better organize yourself and your workspace for peak efficiency.

    • Understand the importance of, and the most useful techniques for, setting and achieving goals.

    • Identify the right things to be doing and develop plans for doing them.

    • Learn what to delegate and how to delegate well.

    • Take control of things that can derail workplace productivity

    Course Outline

    • Introduction
      • The Time Crunch
      • Objectives
    • Time
      • Principles of Time
      • Key Questions for Effective Time Management
      • Key Considerations for Time Management
      • Rules of Time Management
    • Managerial Work and Time Management
      • Characteristics of Managerial Work
      • Behaviors of Effective and Successful Managers
      • The Roles of Managers
    • Managing Yourself
      • Analyzing Time
      • Appraisal Tools
      • The time Log
      • A Matter of Habit
    • Planning Your Work
      • Why don’t we Plan Ahead?
      • Essential Steps in Planning and Prioritizing Work Tasks
      • Setting Objectives
    • An Array of Principles for Time Management
      • Organizing Work Place, Filing, Correspondence, and Reading
      • Controlling Interruptions
      • Handling Decisions
      • Crisis Management
      • Delegation
    • Underlying Reasons for Poor Time Management
      • Time Wasters Related to Management Functions
      • Beating Back the Time Wasters
    • Managing the Time of Your Subordinates
      • Are YOU Your Subordinates’ Problem?
      • Helping Subordinates with Time Management
      • The Team Concept
    • Conclusions
      • Analytical Insights
      • Practical Tactics
      • Sanely Pacing Your Day
      • How to Work Better
      • Where Do I Go from Here?
  • Writing Reports and Proposals

    Duration

    6 Hours

    Overview

    • Learn the value of good written communications.

    • Develop paragraphs that introduce, connect, develop, and conclude some part of an idea.

    • Prepare reports and proposals that inform, persuade, and provide information.

    • Learn how to proofread your work so you are confident it is clear, concise, complete, and correct.

    • Provide an opportunity to apply these skills in real work applications.

    Course Outline

    • Becoming a Good Writer

    • The Rules of Writing

    • The Readability Index

    • Paragraphs

    • Emphasis

    • Unity and Coherence

    • Active and Passive Voice

    • The Stages of Report Writing

    • Formal Reports

    • How to Use Headings

    • Charts and Graphs

    • Writing Proposals

    • The Finishing Touches

    • Practical Application

     

Cartoon Track

  • Toon Boom Animate Pro

    Duration

    40 Hours

    Overview

    Toon Boom Studio 3.5 is an industry standard 2D animation application. Used to create animation for film, television and the Web, this powerful software allows users to bring their stories and artwork to life. In this VTC course, Dwayne Ferguson, a professional animator and television art director, shows users step by step, how to get the most out of this powerful software. Users will learn how to navigate the Toon Boom interface, animation principals and technique, how to use external applications to bring special effects into scenes, and much more.

    Course Outline

    • Introduction
    • Animation Concepts
    • Interface
    • Draw Art
    • Modify Art
    • Import Art
    • Ink and Paint
    • Work with Sound
    • Scene Planning
    • Animation Preparation
    • Animation
    • The Exposure Sheet
    • Output
    • Function Editor
    • Multiplane Camera
    • Effects
    • Manage Content
    • Project: Cut-out Animation
    • Project: Lip Synching
    • External Application Effects

Cartoon Track 2D 3D

  • Adobe After Effects Creative Cloud (CC)

    Duration

    40 Hours

    Overview

    • Get familiar with the After Effects CC work area.

    • Learn to create and understand Comps.

    • Learn to work with Keyframes.

    • Learn Layers, Effects, and Modes.

    • Learn to work with Masks and Mattes.

    • Learn to import and edit text.

    • Learn about type.

    • Learn to work with groups of objects using Parenting and Nesting.

    • Learn about grouping layers to make them easier to coordinate.

    • Learn to use expressions.

    • Learn to add a new dimension to your animations.

    • Learn essential skills for creating special effects.

    • Explore paint, roto brush, and puppet tools.

    • Learn about creating, animating, and extruding vector-based shapes.

    Course Outline

    • Getting to Know the Workflow

    • Creating a Basic Animation using Effects and Presets

    • Animating Text

    • Working with Shape Layers

    • Animating a Multimedia Presentation

    • Animating Layers

    • Working with Masks

    • Distoring Objects with the Puppet Tools

    • Using the Roto Brush Tool

    • Performing Color Correction

    • Using 3D Features

    • Working with 3D Camera Tracker

    • Advanced Editing Techniques
  • Adobe Illustrator Creative Cloud (CC)

    Duration

    40 Hours

    Overview

    • Get to know the Adobe Illustrator CC work area

    • Learn to use the selection and shape tools in Illustrator CC

    • Learn to transform objects

    • Learn to effectively use the pen tool

    • Learn to work with colors and painting

    • Learn about type in Illustrator CC

    • Learn to work with layers

    • Learn to blend shapes

    • Learn to work with the brush tool

    Course Outline

    • Adobe Illustrator CC Jumpstart

    • Getting to Know the Workspace

    • Illustrator CC Essentials

    • Adding Color

    • Working with the Drawing Tools

    • Exploring Additional Color Options

    • Using Patterns

    • Working with and Formatting Text

    • Organizing Your Illustrations with Layers

    • Working with Symbols

    • Using Effects and Transparency

    • Exporting and Saving Files

    • Advanced Blending Techniques

    • Adobe Illustrator CC New Features
  • Adobe Photoshop CC

    Duration

    46 Hours

    Overview

    • Become familiar with the Photoshop workspace.

    • Learn to work with images.

    • Learn selection techniques.

    • Learn how to collage images from various sources.

    • Learn to create layer masks.

    • Understand color models.

    • Learn to use brush tools for painting and retouching.

    • Understand basic color correction principles and techniques.

    • Use the Layers panel for adjustments, clipping, and special effects.

    • Learn to prepare final art for web and print.

    • Learn design techniques for web.

    • Learn to prepare final art.

    Course Outline

    • Exploring the Photoshop Workspace

    • Understanding Raster Images: The Relationship between Size and Resolution

    • Simple Selection Techniques

    • Painting

    • Using the Clone Source Panel

    • Working with Adjustment Layers

    • Clipping Masks

    • Working with Type and Vector Shapes

    • Designing for Web

    • Creating a Simple Rollover Button

    • Preparing Final Art

    • Preparing an Image for Print Production

    • Using Smart Objects in Photoshop

    • Creating Images for Web, Video, and Interactive Use

    • New Features in Photoshop CC
  • Adobe Premiere Pro Creative Cloud (CC)

    Duration

    40 Hours

    Overview

    • Learn to comfortably navigate the user interface.

    • Learn to set up a project.

    • Learn to work with the Media Browser and import assets and images.

    • Learn to organize media.

    • Learn to work with clips.

    • Learn the basics of video editing

    • Learn how to use markers and identify gaps in the timeline.

    • Learn to work with transitions.

    • Learn advanced editing techniques.

    • Learn to work with motion-related effects.

    • Learn to edit and mix audio.

    • Learn how to work with audio effects and clean up noisy video.

    • Learn how to work with video effects.

    • Learn methods for color correction.

    • Learn how to work with compositing techniques.

    • Learn to work with the title tools to create text effects

    Course Outline

    • Touring Adobe Premiere Pro

    • Setting Up a Project

    • Importing Media

    • Organizing Media

    • Essentials of Video Editing

    • Working with Clips and Markers

    • Adding Transitions

    • Advanced Editing Techniques

    • Putting Clips in Motion

    • Multicamera Editing

    • Editing and Mixing Audio

    • Sweetening Sound

    • Adding Video Effects

    • Color Correction and Grading

    • Exploring Compositing Techniques

    • Creating Titles
  • Anime Studio Pro 10

    Duration

    56 Hours

    Overview

    Animation can be an overwhelming process to learn, even with a user-friendly piece of software like Anime Studio. VTC is here to help! In this course, you will learn how to plan, design, and animate a cartoon. Starting with the very basics, author Chad Troftgruben will teach you how to outline, script, and storyboard your story. Next, he will demonstrate Anime Studio's basic tools and features, building your foundation for more advanced works. Finally, you will dive into the creation process by drawing characters and scenes, rigging bone structures, setting camera positions, incorporating dialog, animating sequences, and editing it all together. By the time you complete this course, you will be ready to finish the story we have started and even create your own original works

    Course Outline

    • Overview of Anime Studio
    • Creating a Blueprint
    • Anime Studio Tools
    • Anime Studio Interface
    • The Basics of Bones
    • Constructing the Main Character
    • Constructing the Monster
    • Building Scenery
    • Animating
    • Editing and Exporting
  • Autodesk 3ds Max 2014

    Duration

    80 Hours

    Overview

    • Understand the basic functionality, features and principles behind 3ds Max Design

    • Create and manipulate 3D data in 3ds Max Design.

    • Import data from other 3D applications.

    • Embellish scenes with the use of materials and maps.

    • Create adequate lighting for your environments.

    • Animate objects in the scene.

    • Render still pictures and animations to disk for later viewing

    Course Outline

    • The 3ds Max Interface

    • Your First 3ds Max Project

    • Modeling in 3ds Max: Architectural Model Part I

    • Modeling in 3ds Max: Architectural Model Part II

    • Introduction to Animation

    • Animation Principles

    • Character Poly Modeling: Part I

    • Character Poly Modeling: Part II

    • Character Poly Modeling: Part III

    • Introduction to Materials: Interiors and Furniture

    • Textures and UV Workflow: The Soldier

    • Character Studio: Rigging

    • Character Studio: Animation

    • Introduction to Lighting: Interior Lighting

    • 3ds Max Rendering

    • Mental ray

  • FumeFX

    Duration

    24 Hours

    Overview

    • The basics of Fume FX and the new features of Flume FX 3.5.

    • How to create realistic fire.

    • How to create realistic smoke.

    • How to create realistic ink.

    • How to create realistic clouds.

    • How to create realistic explosions.

    • Advanced rendering, compositing, rendering in V-Ray.

    • Creating a realistic production shot of everything learned.

    Course Outline

    • Getting Started

    • Campfire

    • Magic Cauldron Part 1

    • Magic Cauldron Part 2

    • Breaking Ground

    • Burning Paper

    • Explosion

    • Adding Fuel
  • Poser 8

    Duration

    32 Hours

    Overview

    At the conclusion of this Poser training title, you will be fully capable of creating figures, animating and rendering video in Poser 8 and Poser 2010 and fully versed in the use of the tools provided in this powerful program. Working files are included with the training to allow you to work alongside of the author.

    Course Outline

    • Introduction

    • Poser Interface

    • Interface

    • The Editing Tools

    • Editing And Posing Exercise

    • New Library - Working With Content

    • The Pose Room - Posing Figures

    • Dealing With Props

    • Optimizing External Props For Use In Poser

    • Animating Characters

    • Animating Figures and Scenes

    • The Material Room

    • Creating And Applying Materials

    • The Face Room

    • The Hair Room

    • Adding Hair

    • The Cloth Room

    • Dynamic Cloth

    • The Setup Room

    • Rigging Bones In A New Figur

    • The Content Room

    • Working With Content Files

    • Facial Expressions And Animation

    • Facial Expression And Lip Synching

    • Rendering Scenes And Outputting From Poser

    • Rendering

    • Using Poser With Other Software

    • Python Script
  • Toon Boom Animate Pro

    Duration

    40 Hours

    Overview

    Toon Boom Studio 3.5 is an industry standard 2D animation application. Used to create animation for film, television and the Web, this powerful software allows users to bring their stories and artwork to life. In this VTC course, Dwayne Ferguson, a professional animator and television art director, shows users step by step, how to get the most out of this powerful software. Users will learn how to navigate the Toon Boom interface, animation principals and technique, how to use external applications to bring special effects into scenes, and much more.

    Course Outline

    • Introduction
    • Animation Concepts
    • Interface
    • Draw Art
    • Modify Art
    • Import Art
    • Ink and Paint
    • Work with Sound
    • Scene Planning
    • Animation Preparation
    • Animation
    • The Exposure Sheet
    • Output
    • Function Editor
    • Multiplane Camera
    • Effects
    • Manage Content
    • Project: Cut-out Animation
    • Project: Lip Synching
    • External Application Effects
  • Z Brush

    Duration

    32 Hours

    Overview

    ZBrush is a digital sculpting tool that combines 3D/2.5D modeling, texturing and painting. It uses a proprietary "pixol" technology (see below) which stores lighting, color, material, and depth information for all objects on the screen. The main difference between ZBrush and more traditional modeling packages is that it is more akin to sculpting.

    Few practical Zbrush 3D based projects at the end of the course will ensure that you can apply Zbrush on your 3D and animation projects.

    Course Outline

    • Sketch and design creatures in Zbrush

    • Creature anatomy sculpting

    • Mesh retopology with 3D Studio Max

    • Detailing in Zbrush for posing, and gestures.

    • Texturing in Zbrush & Photoshop

    • Exporting mesh for production

    • Lighting & rendering

    • Compositing & final touch-up

Cisco Certified Network Associate (CCNA)

  • Interconnecting Cisco Networking Devices Part 1 (ICND1)

    Duration

    40 Hours

    Overview

    This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. A Student should be able to complete configuration and implementation of a small branch office network under supervision

    Course Outline

    • Building a Simple Network
    • Ethernet Local Area Networks
    • Wireless Local Area Networks
    • Exploring the Functions of Routing
    • Wide Area Networks
    • Network Environment Management
  • Interconnecting Cisco Networking Devices Part 2 (ICND2)

    Duration

    60 Hours

    Overview

    This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small to medium-size branch office Enterprise network, including configuring several switches and routers, connecting to a WAN and implementing network security

     

    Course Outline

    • Small Network Implementation
    • Medium-Sized Switched Network Construction
    • Medium-Sized Routed Network Construction
    • Single Area OSPF Implementation
    • EIGRP Implementation
    • Access Control Lists
    • Address Space Management
    • Module 8 - LAN Extension to a WAN

Cisco Certified Network Professional (CCNP)

  • ROUTE: Implementing Cisco IP Routing

    Duration

    30 Hour

    Overview

    Implementing Cisco IP Routing (ROUTE) v1.0 is an instructor-led training course presented by Cisco training partners to their end customers. This five-day course is designed to help students prepare for Cisco CCNP® certification. The ROUTE course is a component of the CCNP curriculum. The ROUTE course is designed to provide professionals of medium to large network sites with information on the use of advanced routing in implementing scalability for Cisco routers that are connected to LANs and WANs. The goal is to train professionals to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. The ROUTE training reinforces the instruction by providing students with hands-on labs to ensure they thoroughly understand how to implement advanced routing within their networks 

    Course Outline

    • Planning Routing Services to Requirements
    • Implementing an EIGRP based Solution
    • Implementing a Scalable Multiarea Network OSPF Based Solution
    • Implement an IPv4-based Redistribution Solution
    • Implementing Path Control
    • Connection of an Enterprise Network to an ISP Network
  • SWITCH: Implementing Cisco Switched Networks

    Duration

    40 Hour

    Overview

    Implementing Cisco Switched Networks (SWITCH) v1.0 is a five-day instructor-led training course, designed to help students prepare to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. These skills are validated in the Cisco CCNP® Routing and Switching certification, a professional-level certification specializing in the routing and switching field. This course is a component of the Cisco CCNP Routing and Switching curriculum. This course is designed to give students a firm understanding of how to manage switches in an enterprise campus environment. This training class reinforces the instruction by providing students with hands-on labs

    Course Outline

    • Analyzing Campus Network Designs
    • Implementing VLANs in Campus Networks
    • Implementing Spanning Tree
    • Implementing Inter-VLAN Routing
    • Implementing a Highly Available Network
    • Implementing Layer 3 High Availability
    • Minimizing Service Loss and Data Theft in a Campus
    • Network
    • Accommodating Voice and Video in Campus Networks
    • Integrating Wireless LANs into a Campus Network

Civil Track

  • Autodesk AutoCAD

    Duration

    64 Hours

    Overview

    By the end of the course, participants will be able to:

    • Understanding the AutoCAD workspace and user interface
    • Using basic drawing, editing, and viewing tools
    • Organizing drawing objects on layers
    • Inserting reusable symbols (blocks)
    • Preparing a layout to be plotted
    • Adding text, hatching, and dimensions

    Course Outline

    • Getting Started with AutoCAD
    • Basic Drawing & Editing Commands
    • Creating a Simple Drawing
    • Drawing Precision in AutoCAD
    • Making Changes in Your Drawing
    • Making Your Drawings More Precise
    • Organizing Your Drawing with Layers
    • Advanced Object Types
    • Getting Information from Your Drawing
    • Drawing Organization & Information
    • Advanced Editing Commands
    • Inserting Blocks
    • Creating More Complex Objects
    • Setting Up a Layout
    • Printing Your Drawing
    • Preparing to Print
    • Text
    • Hatching
    • Adding Dimensions
    • Annotating Your Drawing
  • Autodesk Revit Architecture Level 1

    Duration

    40 Hours

    Overview

    By the end of the course, participants will be able to:

    • Understand Revit’s interface and terminology
    • Set up and begin a project
    • Create a model using architectural components
    • Create and modify roofs, stairs and railings
    • Create dynamic drawing schedules
    • Detail your model using call out and drafting view

    Course Outline

    • Basic Design Tools
      • Copy and paste options
      • Undo and redo options
    • Views & Visibility
      • Navigating and modifying views
      • Adjusting visibility
      • 3D perspective views
    • Setting up a Project
      • Importing and linking DWG site data
      • Controlling the height of your building
      • Adding column grids
    • Design Components
      • Adding walls
      • Adding doors
      • Adding windows
      • Adding floors
      • Adding ceilings
      • Using constraints
      • Creating new components
      • Curtain walls and compounds walls
    • Working with Roofs
      • Roof creation by footprint
      • Roof creation by extrusion
      • Change the slope, angle and height of your roof by modifying its properties
    • Stairs & Railings
      • Creating stairs by defining a run
      • Creating stairs by sketching
      • Creating railings automatically
    • Creating Drawing Schedules
      • Creating a dynamic schedule
      • Controlling schedule properties
    • Title Blocks and Drawing Sheets
      • Creating a titleblock
      • Adding labels
      • Placing views on a drawing sheet
      • Creating a drawing set
    • Detailing
      • Using Revit’s geometry to create your details
      • Creating call out views
      • Using detailing tools: components, symbols, regions, revisions clouds
      • Creating drafting views

     

  • Autodesk Revit Architecture level 2

    Duration

    32 Hours

    Overview

    The aim of the Autodesk Revit Architecture level 2 course is to allow delegates to develop their existing knowledge of Building Information Modelling through learning a range of advanced modelling, massing, analysis and visualisation tools.  The training moves onto site design tools, design options, family creation and editing and advance collaborative techniques.

    Course Outline

    • Setting up a project

    • Massing

    • Advanced Modelling

    • Further Modelling Tools

    • Phases and Design Options

    • Tools for Managers

    • Collaboration Working

    • Area Analysis and Scheduling

    • Specialist Family Types

    • Component Families

  • Navies works 2014

    Duration

    40 Hours

    Overview

    After completing this training course, you will be able to:

    • Describe the main features and functionality of the Autodesk Navisworks software.
    • Open and append 3D files of different formats and save in the Autodesk Navisworks format.
    • Create links to object properties files and scheduling files in external databases.
    • Perform visual project model reviews using the built-in review and reporting tools.
    • Create construction simulations of a project model to check the validity of construction schedules.
    • Use Animator and Scripter to create interactive animations for presentations and demonstrations.
    • Obtain takeoff data from source models to create material estimates, measure areas, and count components.
    • Perform interference detection tests between 3D files of different disciplines to check integrity of the design.
    • Add true-to-life materials, and lighting and backgrounds to project models, to create photorealistic output.

    Course Outline

    • Getting Started
    • Model Review
    • TimeLiner
    • Animator
    • Scripter
    • Quantification
    • Clash Detective
    • Autodesk Rendering
  • Primavera P6

    Duration

    48 Hours

    Overview

    This course covers all the fundamentals of using Primavera P6 Professional, Through a series of lectures, interactive sessions and hands-on exercises, participantswill gain the knowledge and experience they need to use P6 Professional as an effectiveproject management tool.

    Course Outline

    • Navigation
      • Primavera P6 overview
      • An introduction to Primavera P6
      • Understanding the benefits of true Enterprise Project Management systems
      • Logging In
      • Understanding the Views and Layouts
      • Customizing Layouts
    • Enterprise Project Structure
      • Enterprise Project Structure (EPS) overview
      • Understanding the Enterprise Project Structure
      • Modifying the EPS
    • Project Creation
      • Project creation overview
      • Preparing for a new project
      • Creating a new project
      • Lesson summary

     

     

  • Robot Structure Analysis 2014

    Duration

    40 Hours

    Overview

    After completing this course, students will be able to:

    • Understand .NET Framework Concepts
    • Understand Namespaces and Classes in the .NET Framework
    • Understand.NET Code Compilation
    • Understand I/O Classes in the .NET Framework
    • Understand Security
    • Understand.NET Languages
    • Understand Memory Management

    Course Outline

    • General information about ARSA interface
    •  Definition of bar structure – 2D Frame
    •  Load definition
    • Results analysis
    • Preparation of calculation report
    • Steel structure
    • Verification and design of steel profiles
    • Concrete structure
    • Application 3D Concrete Frame
    • Definition of RC slab geometry
    • RC slob supports       
    • Slob loads
    • Slob Structure Meshing
    • Slob results
    • Required reinforced of RC slobs
    • Provided reinforcement of RC slob
    • Integration between ARSA and other Autodesk Applications
    • Advanced Analysis
  • Sap 2000 V16

    Duration

    80 Hours

    Overview

    • Work with different structure element

    • Work with Load Cases

    • See the deformation shape for model

    • Extract results for shear force and bending moment

    • How to import drawing from AutoCAD

    Course Outline

    • Introduction with present form of sap 2000

    • Concepts of the finite element method

    • Global and local coordinate system

    • Frame and shell elements

    • Modeling with Sap 2000

    • Material and elements definitions

    • Loads and constrains definitions

    • Define load combination

    • Define joint pattern

    • Analysis option

    • Import and export functions

    • Print graphic output
  • Vasari 3

    Duration

    40 Hours

    Overview

    This course introduces basic architectural modeling and energy analysis operations for conceptual design. Students will be able to try modeling interfaces, run energy, solar and wind studies, and present a building design.

    Course Outline

    • Basic navigation
    • User interface
    • Creating forms
    • Performing analysis
    • Advanced façade
    • Panelization workflows

Cloud Computing Development Track

  • Advanced SQL Azure

    Duration

    28 Hours

    Overview

    • Learn to design high performance cloud based data storage solutions using SQL Azure    
    • Topics include security, programming, maintaining, optimizing, migrating and synchronizing with SQL Azure           
    • SQL Azure Reporting

    Course Outline

    • Introduction to SQL Azure 
      • Create a LiveID
      • Setup Azure Account
      • Add SQL Azure subscription
      • Create SQL Azure server
      • Create SQL Administrators
    • SQL Azure RDBMS Support         
      • Create SQL Azure Databases
      • Create SQL Azure Tables
    • SQL Azure Security 
      • Creating Logins and Users
      • Assigning Roles
      • Assigning Rights to Objects
    • Programming SQL Azure   
      • Programming SQL Azure
      • Accessing SQL Azure
      • Use SQL Server Management Studio
      • Use SQLCMD
      • Use Visual Studio 2010
    • Maintaining and Optimizing SQL Azure   
      • Measure Latency to SQL Azure
      • Find database size
      • Monitor database sessions
      • Find top 5 queries (CPU and IO)
      • Rebuild a database index
      • Use Enzo SQL to perform baselines
    • Migrating and Synchronizing to SQL Azure        
      • Migrating the database schema
      • Migrating database data
      • Migrating with SQL Server Migration Assistant
      • Migration with SQL Azure Migration Wizard
      • Migrating with DAC Import/Export 2.0
      • Migrating with SQL Server Integration Services (SSIS)
    • Business Intelligence with SQL Azures      
      • PowerPivot and SQL Azure
      • SQL Azure Reporting
  • Configuring and Troubleshooting Windows Server 2008 Application Infrastructure

    Duration

    35 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Configuring Storage for Windows Server 2008 and Windows Server 2008 R2 Applications
    • Configuring High Availability for Windows Server 2008 and Windows Server 2008 R2 Applications
    • RDS in the Single-Server Configuration
    • RDS in the Multiple-Server Configuration
    • Securely Delivering RDS Applications to the Internet
    • IIS Web Applications
    • IIS FTP and SMTP Services
    • IIS Server and SSL Management
    • Microsoft SharePoint Foundation
    • Windows Streaming Media Services

    Course Outline

    • Configuring Storage for Windows Server 2008 Applications
      • Storage Concepts in Windows Server 2008
      • Configuring iSCSI Storage for Windows Server
      • Working with Virtual Hard Disks
    • Configuring High Availability for Windows Server 2008 Applications
      • Network Load Balancing Fundamentals
      • Implementing a Network Load Balancing Cluster
      • Windows Failover Cluster Fundamentals
      • Preparing for Failover Clustering
      • Implementing a Windows Failover Cluster
    • Configuring Remote Desktop Services
      • Remote Desktop Services Overview
      • Configuring a Remote Desktop Services Host Server
      • Configuring the Remote Desktop User Experience
      • Deploying and Connecting to Remote App programs
      • Connecting Users to Applications with RD Web Access and RADC
      • Configuring Licensing for Remote Desktop Services
    • RDS in the Multiple-Server Configuration
      • Building an RDS Server Farm
      • Monitoring the RDS Environment
    • Securely Delivering RDS Applications to the Internet
      • Remote Desktop Gateway Fundamentals
      • Installing and Managing the RDG
    • IIS Web Applications
      • IIS Functional Overview
      • Creating IIS Web Sites and Applications
      • Managing IIS Web Sites and Applications
    • IIS FTP and SMTP Services
      • Implementing and Configuring IIS FTP Sites
      • Implementing and Configuring IIS SMTP Sites
    • IIS Server and SSL Management
      • Monitoring and Logging IIS
      • Managing IIS and SSL Security
      • Managing IIS Administrative Delegation and Remote Administration
    • Microsoft SharePoint Foundation
      • Installing and Configuring SharePoint Foundation
      • SharePoint Foundation Integration
    • Windows Streaming Media Services
      • Installing and Configuring Streaming Media Services
      •  Securing Streaming Media
    • Configuring Storage for Windows Server 2008 Applications
      • Storage Concepts in Windows Server 2008
      • Configuring iSCSI Storage for Windows Server
      • Working with Virtual Hard Disks
    • Configuring High Availability for Windows Server 2008 Applications
      • Network Load Balancing Fundamentals
      • Implementing a Network Load Balancing Cluster
      • Windows Failover Cluster Fundamentals
      • Preparing for Failover Clustering
      • Implementing a Windows Failover Cluster
    • Configuring Remote Desktop Services
      • Remote Desktop Services Overview
      • Configuring a Remote Desktop Services Host Server
      • Configuring the Remote Desktop User Experience
      • Deploying and Connecting to Remote App programs
      • Connecting Users to Applications with RD Web Access and RADC
      • Configuring Licensing for Remote Desktop Services
    • RDS in the Multiple-Server Configuration
      • Building an RDS Server Farm
      • Monitoring the RDS Environment
    • Securely Delivering RDS Applications to the Internet
      • Remote Desktop Gateway Fundamentals
      • Installing and Managing the RDG
    • IIS Web Applications
      • IIS Functional Overview
      • Creating IIS Web Sites and Applications
      • Managing IIS Web Sites and Applications
  • Deploying Windows Server 2008

    Duration

    21 hours

    Overview

    • Describe Microsoft Windows Server 2008 R2 installation and configuration options, and select an appropriate volume-licensing option for Windows Server 2008 R2. 
    • Deploy and configure a Windows Server 2008 R2 Server Core installation.
    • Implement various Windows Server deployment technologies.        
    • Implement Windows 7 and Windows Server 2008 R2 deployments with Windows Deployment Services (WDS).           
    • Implement Windows 7 and Windows Server 2008 R2 deployments with Microsoft Deployment Toolkit 2010 (MDT 2010).     
    • Migrate earlier versions of Active Directory directory service to AD DS.   
    • Migrate file and print, and Web servers to Windows Server 2008 R2.         
    • Migrate remote infrastructure servers to support branch offices.      
    • Virtualize workloads by migrating physical servers to guests in Microsoft Hyper-V Server 2008 R2.

    Course Outline

    • Installing and Configuring Microsoft Windows Server 2008 R2
      • Planning Windows Server 2008 R2 Installations

      • Performing a Windows Server 2008 R2 Installation

      • Configuring Windows Server 2008 R2 Following Installation

      • Automating Server Activation Using Microsoft Volume Activat
    • Implementing Deployment Technologies
      • Selecting a Deployment Strategy

      • Using the Windows Automated Installation Kit

      • Working with Images

      • Working with Unattended Answer Files
    • Using Windows Deployment Services
      • Overview of Windows Deployment Services (WDS)
      • Implementing Deployment with WD
      • Maintaining Images
    •  Implementing the Microsoft Deployment Toolkit
      • Introducing the Microsoft Deployment Toolkit
      • Using the Microsoft Deployment Toolkit
      • Maintaining Images with Microsoft Deployment Toolkit
    • Migrating Active Directory Directory Service       
      • Overview of Upgrading Windows Server 2008 R2 Active Directory
      • Upgrading Domain Controllers to Windows Server 2008 R2
    • Migrating File, Print, and Web Services   
      • Introducing the Windows Server Migration Tools
      • Migrating File and Print Servers
      • Migrating Web and Application Servers
    • Deploying Branch Office and Remote Access Services    
      • Implementing Read-Only Domain Controllers
      • Implementing Remote Infrastructure
    •  Migrating Workloads to Microsoft Virtual Machines  
      • Overview of Microsoft Virtualization
      • Installing Hyper-V
      • Migrating workloads to Hyper-V
  • Developing ASP.NET MVC 4 Web Applications

    Duration

    35 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Describe the Microsoft Web Technologies stack and select an appropriate technology to use to develop any given application.
    • Design the architecture and implementation of a web application that will meet a set of functional requirements, user interface requirements, and address business models.
    • Create MVC Models and write code that implements business logic within Model methods, properties, and events.
    • Add Controllers to an MVC Application to manage user interaction, update models, and select and return Views.
    • Create Views in an MVC application that display and edit data and interact with Models and Controllers.
    • Run unit tests and debugging tools against a web application in Visual Studio 2012 and configure an application for troubleshooting.
    • Develop a web application that uses the ASP.NET routing engine to present friendly URLs and a logical navigation hierarchy to users.
    • Implement a consistent look and feel, including corporate branding, across an entire MVC web application.
    • Use partial page updates and caching to reduce the network bandwidth used by an application and accelerate responses to user requests.
    • Write JavaScript code that runs on the client-side and utilizes the jQuery script library to optimize the responsiveness of an MVC web application.
    • Implement a complete membership system in an MVC 4 web application.
    • Build an MVC application that resists malicious attacks and persists information about users and preferences.
    • Describe how to write a Windows Azure web service and call it from and MVC application.
    • Describe what a Web API is and why developers might add a Web API to an application.
    • Modify the way browser requests are handled by an MVC application.
    • Describe how to package and deploy an ASP.NET MVC 4 web application from a development computer to a web server for staging or production.

    Course Outline

    • Exploring ASP.NET MVC 4
      • Overview of Microsoft Web Technologies
      • Overview of ASP.NET 4.5
      • Introduction to ASP.NET MVC 4
    • Designing ASP.NET MVC 4 Web Applications
      • Planning in the Project Design Phase
      • Designing Models, Controllers, and Views
    • Developing ASP.NET MVC 4 Models
      • Creating MVC Models
      • Working with Data
    • Developing ASP.NET MVC 4 Controllers
      • Writing Controllers and Actions
      • Writing Action Filters
    • Developing ASP.NET MVC 4 Views
      • Creating Views with Razor Syntax
      • Using HTML Helpers
      • Reusing Code in Views
    • Testing and Debugging ASP.NET MVC 4 Web Applications
      • Unit Testing MVC Components
      • Implementing an Exception Handling Strategy
    • Structuring ASP.NET MVC 4 Web Applications
      • Analyzing Information Architecture
      • Configuring Routes
      • Creating a Navigation Structure
    • Applying Styles to ASP.NET MVC 4 Web Applications
      • Using Template Views
      • Applying CSS to an MVC Application
      • Creating an Adaptive User Interface
    • Building Responsive Pages in ASP.NET MVC 4 Web Applications
      • Using AJAX and Partial Page Updates
      • Implementing a Caching Strategy
    • Using JavaScript and jQuery for Responsive MVC 4 Web Applications
      • Rendering and Running JavaScript Code
      • Using jQuery and jQueryUI
    • Controlling Access to ASP.NET MVC 4 Web Applications
      • Implementing Authentication and Authorization
      • Assigning Roles and Membership
    • Building a Resilient ASP.NET MVC 4 Web Application
      • Developing Secure Sites
      • State Management
    • Using Windows Azure Web Services in ASP.NET MVC 4 Web Applications
      • Introduction to Windows Azure
      • Designing and Writing Windows Azure Services
      • Consuming Windows Azure Services in a Web Application
    • Implementing Web APIs in ASP.NET MVC 4 Web Applications
      • Developing a Web API
      • Calling a Web API from Mobile and Web Applications
    • Handling Requests in ASP.NET MVC 4 Web Applications
      • Using HTTP Modules and HTTP Handlers
      • Using Web Sockets
    • Deploying ASP.NET MVC 4 Web Applications
      • Deploying Web Applications
      • Deploying MVC 4 Applications
  • Developing Windows Azure and Web Services

    Duration

    35 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Query and manipulate data with Entity Framework
    • Use ASP.NET Web API to create HTTP-based services and consume them from .NET and non-.NET clients
    • Extend ASP.NET Web API services using message handlers, model binders, action filters, and media type formatters
    • Create SOAP-based services with the Windows Communication Foundation (WCF) and consume them from .NET clients
    • Apply design principles to service contracts and extend WCF services using custom runtime components and behaviors
    • Secure WCF services using transport and message security
    • Use Windows Azure Service Bus for relayed messaging and brokered messaging using queues and topics
    • Host services on on-premises servers, and on various Windows Azure environments, such as Web Roles, Worker Roles, and Web Sites
    • Deploy services to both on-premises servers and Windows Azure
    • Store and access data in Windows Azure Storage, and configure storage access rights
    • Monitor and log services, both on-premises and in Windows Azure
    • Implement federated authentication by using ACS with ASP.NET Web API services
    • Create scalable, load-balanced services

    Course Outline

    • Overview of service and cloud technologies
      • Key Components of Distributed Applications  
      • Data and Data Access Technologies
      • Service Technologies
      • Cloud Computing
      • Exploring Blue Yonder Airlines’ Travel Companion Application
    • Querying and manipulating data using Entity Framework
      • ADO.NET overview
      • Creating an entity data model
      • Querying data
      • Manipulating data
    • Creating and consuming ASP.NET Web API services
      • What are HTTP services?
      • Creating an ASP.NET Web API service
      • Handling HTTP requests and responses
      • Hosting and consuming ASP.NET Web API services
    • Extending and securing ASP.NET Web API services
      • The ASP.NET Web API request pipeline
      • The ASP.NET Web API response pipeline
      • Creating OData services
      • Implementing Security in ASP.NET Web API services
      • Injecting dependencies into controllers
    • Creating WCF services
      • Advantages of creating services with WCF
      • Creating and implementing a contract
      • Configuring and hosting WCF services
      • Consuming WCF services
    • Designing and extending WCF services
      • Applying design principles to service contracts
      • Handling distributed transactions
      • WCF pipeline architecture
      • Extending the WCF pipeline
    • Implementing Security in WCF services
      • Transport security
      • Message security
      • Configuring service authentication and authorization
    • Windows Azure Service Bus
      • Windows Azure Service Bus Relays
      • Windows Azure Service Bus Queues
      • Windows Azure Service Bus Topics
    • Hosting services
      • Hosting services on-premises
      • Hosting services in Windows Azure
    • Deploying Services
      • Web Deployment with Visual Studio
      • Creating and deploying Web Application packages
      • Command-line tools for web deployment packages
      • Deploying to Windows Azure
      • Continuous delivery with TFS and GIT
      • Best practices for production deployment
    • Windows Azure Storage
      • Introduction to Windows Azure storage
      • Windows Azure Blob Storage
      • Windows Azure Table Storage
      • Windows Azure Queue Storage
      • Restricting access to Windows Azure Storage
    • Monitoring and diagnostics
      • Performing diagnostics using tracing
      • Configuring service diagnostics
      • Monitoring IIS
      • Monitoring services using Windows Azure diagnostics
      • Debugging using IntelliTrace
      • Collecting Windows Azure metrics
    • Identity management and access control
      • Claim-based identity concepts
      • Access Control Service
      • Configuring services to use federated identities
      • Handling federated identities in the client side
    • Scaling Services
      • Introduction to scalability
      • Load balancing
      • Scaling on-premises services with distributed cache
      • Windows Azure caching
      • Caveats of scaling services
      • Scaling globally
  • Programming in HTML5 with JavaScript and CSS3

    Duration

    35 Hours

    Overview

    After completing this course, students will be able to:

    • Explain how to use Visual Studio 2012 to create and run a Web application.
    • Describe the new features of HTML5, and create and style HTML5 pages.
    • Add interactivity to an HTML5 page by using JavaScript.
    • Create HTML5 forms by using different input types, and validate user input by using HTML5 attributes and JavaScript code.
    • Send and receive data to and from a remote data source by using XMLHTTPRequest objects and jQuery AJAX operations.
    • Style HTML5 pages by using CSS3.
    • Create well-structured and easily-maintainable JavaScript code.
    • Use common HTML5 APIs in interactive Web applications.
    • Create Web applications that support offline operations.
    • Create HTML5 Web pages that can adapt to different devices and form factors.
    • Add advanced graphics to an HTML5 page by using Canvas elements, and by using and Scalable Vector Graphics.
    • Enhance the user experience by adding animations to an HTML5 page.
    • Use Web Sockets to send and receive data between a Web application and a server.
    • Improve the responsiveness of a Web application that performs long-running operations by using Web Worker processes.

    Course Outline

    • Overview of HTML and CSS
      • Overview of HTML
      • Overview of CSS
      • Creating a Web Application by Using Visual Studio 2012
    • Creating and Styling HTML5
      • Creating an HTML5 Page
      • Styling an HTML5 Page
    • Introduction to JavaScript
      • Overview of JavaScript Syntax
      • Programming the HTML DOM with JavaScript
      • Introduction to jQuery
    • Creating Forms to Collect Data and Validate User Input
      • Overview of Forms and Input Types
      • Validating User Input by Using HTML5 Attributes
      • Validating User Input by Using JavaScript
    • Communicating with a Remote Data Source
      • Sending and Receiving Data by Using XMLHTTPRequest
      • Sending and Receiving Data by Using jQuery AJAX operations
    • Styling HTML5 by Using CSS3
      • Styling Text
      • Styling Block Elements
      • CSS3 Selectors
      • Enhancing Graphical Effects by Using CSS3
    • Creating Objects and Methods by Using JavaScript
      • Writing Well-Structured JavaScript
      • Creating Custom Objects
      • Extending Objects
    • Creating Interactive Pages using HTML5 APIs
      • Interacting with Files
      • Incorporating Multimedia
      • Reacting to Browser Location and Context
      • Debugging and Profiling a Web Application
    • Adding Offline Support to Web Applications
      • Reading and Writing Data Locally
      • Adding Offline Support by Using the Application Cache
    • Implementing an Adaptive User Interface
      • Supporting Multiple Form Factors
      • Creating an Adaptive User Interface
    • Creating Advanced Graphics
      • Creating Interactive Graphics by Using Scalable Vector Graphics
      • Programmatically Drawing Graphics by Using a Canvas
    • Animating the User Interface
      • Applying CSS Transitions
      • Transforming Elements
      • Applying CSS Key-frame Animations
    • Implementing Real-Time Communications by Using Web
      • Introduction to Web Sockets
      • Sending and Receiving Data by Using Web Sockets
    • Creating a Web Worker Process
      • Introduction to Web Workers
      • Performing Asynchronous Processing by Using a Web Worker
  • Querying Microsoft SQL Server 2012

    Duration

    35 Hours

    Overview

    By the end of this course, the participants will be able to:

    • Write SELECT queries
    • Query multiple tables
    • Use built-in functions
    • Use subqueries
    • Execute stored procedures
    • Use set operators
    • Implement error handling
    • Implement transactions
    • Use table expressions
    • Sort and filter data
    • Use window ranking, offset and aggregate functions
    • Query SQL Server metadata
    • Program with T-SQL
    • Improve query performance

    Course Outline

    • Introduction to Microsoft SQL Server 2012
      • Introducing Microsoft SQL Server 2012
      • Getting Started with SQL Server Management Studio
    • Getting Started with SQL Azure
      • Overview of SQL Azure
      • Working with SQL Azure
    • Introduction to T-SQL Querying
      • Introducing T-SQL
      • Understanding Sets
      • Understanding Predicate Logic
      • Understanding the Logical Order of Operations in SELECT statements
    • Writing SELECT Queries
      • Writing Simple SELECT Statements
      • Eliminating Duplicates with DISTINCT
      • Using Column and Table Aliases
      • Writing Simple CASE Expressions
    • Querying Multiple Tables
      • Understanding Joins
      • Querying with Inner Joins
      • Querying with Outer Joins
      • Querying with Cross Joins and Self Joins
    • Sorting and Filtering Data
      • Sorting Data
      • Filtering Data with a WHERE Clause
      • Filtering with the TOP and OFFSET-FETCH Options
      • Working with Unknown and Missing Values
    • Working with SQL Server 2012 Data Types
      • Introducing SQL Server 2012 Data Types
      • Working with Character Data
      • Working with Date and Time Data
    • Using Built-In Functions
      • Writing Queries with Built-In Functions
      • Using Conversion Functions
      • Using Logical Functions
      • Using Functions to Work with NULL
    • Grouping and Aggregating Data
      • Using Aggregate Functions
      • Using the GROUP BY Clause
      • Filtering Groups with HAVING
    • Using Subqueries
      • Writing Self-Contained Subqueries
      • Writing Correlated Subqueries
      • Using the EXISTS Predicate with Subqueries
    • Using Table Expressions
      • Using Derived Tables
      • Using Common Table Expressions
      • Using Views
      • Using Inline Table-Valued Functions
    • Using Set Operators
      • Writing Queries with the UNION Operator
      • Using EXCEPT and INTERSECT
      • Using APPLY
    • Using Window Ranking, Offset and Aggregate Functions
      • Creating Windows with OVER
      • Exploring Window Functions
    • Pivoting and Grouping Sets
      • Writing Queries with PIVOT and UNPIVOT
      • Working with Grouping Sets
    • Querying SQL Server Metadata
      • Querying System Catalog Views and Functions
      • Executing System Stored Procedures
      • Querying Dynamic Management Objects
    • Executing Stored Procedures
      • Querying Data with Stored Procedures
      • Passing Parameters to Stored Procedures
      • Creating Simple Stored Procedures
      • Working with Dynamic SQL
    • Programming with T-SQL
      • T-SQL Programming Elements
      • Controlling Program Flow
    • Implementing Error Handling
      • Using TRY / CATCH Blocks
      • Working with Error Information
    • Implementing Transactions
      • Transactions and the Database Engine
      • Controlling Transactions
    • Improving Query Performance
      • Factors in Query Performance
      • Displaying Query Performance Data

Cloud Computing Infrastructure Track

  • Administering Windows Server 2012

    Duration

    35 Hours

    Overview

    After completing this course, students will be able to:

    • Configure and Troubleshoot Domain Name System

    • Maintain Active Directory Domain Services

    • Manage User and Service Accounts

    • Implement Group Policy Infrastructure

    • Manage User Desktops using Group Policy

    • Configure and Troubleshoot Remote Access

    • Install, Configure and Troubleshoot Network Policy Server

    • Implement Network Access Protection

    • Optimize File Services

    • Configure Encryption and Advanced Auditing

    • Deploy and Maintain Server Images

    • Implement Update Managements

    • Monitor Windows Server 2012

    Course Outline

    • Configuring and Troubleshooting Domain Name System
      • Configuring the DNS Server Role
      • Configuring DNS Zones
      • Configuring DNS Zone Transfers
      • Managing and Troubleshooting DNS
    • Maintaining Active Directory Domain Services
      • Overview of AD DS
      • Implementing Virtualized Domain Controllers
      • Implementing RODCs
      • Administering AD DS
      • Managing the AD DS Database
    • Managing User and Service Accounts
      • Configuring Password Policy and User Account Lockout Settings
      • Configuring Managed Service Accounts
    • Implementing a Group Policy Infrastructure
      •  Introducing Group Policy
      • Implementing and Administering GPOs
      • Group Policy Scope and Group Policy Processing
      • Troubleshooting the Application of GPOs
    • Managing User Desktops with Group Policy
      • Implementing Administrative Templates
      • Configuring Folder Redirection and Scripts
      • Configuring Group Policy Preferences
      • Managing Software with Group Policy   
    • Implementing Remote Access
      •  Overview of Remote Access
      • Implementing DirectAccess by Using the Getting Started Wizard
      • Implementing and Managing an Advanced DirectAccess Infrastructure
      • Implementing VPN
      • Implementing Web Application Proxy
    • Installing, Configuring, and Troubleshooting the Network Policy Server Role
      •  Installing and Configuring a Network Policy Server
      • Configuring RADIUS Clients and Servers
      • NPS Authentication Methods
      • Monitoring and Troubleshooting a Network Policy Server
    • Implementing Network Access Protection
      • Overview of Network Access Protection
      • Overview of NAP Enforcement Processes
      • Configuring NAP
      • Configuring IPSec Enforcement for NAP
      • Monitoring and Troubleshooting NAP
    • Optimizing File Services
      • Overview of FSRM
      • Using FSRM to Manage Quotas, File Screens, and Storage Reports
      • Implementing Classification and File Management Tasks
      • Overview of DFS
      • Configuring DFS Namespaces
      • Configuring and Troubleshooting DFS Replication
    • Configuring Encryption and Advanced Auditing
      • Encrypting Drives by Using BitLocker
      • Encrypting Files by Using EFS
      • Configuring Advanced Auditing
    • Deploying and Maintaining Server Images
      • Overview of Windows Deployment Services
      • Managing Images
      • Implementing Deployment with Windows Deployment Services
      • Administering Windows Deployment Services
    • Implementing Update Management
      • Overview of WSUS
      • Deploying Updates with WSUS
    • Monitoring Windows Server 2012
      • Monitoring Tools
      • Using Performance Monitor
      • Monitoring Event Logs

     

     

  • Configuring Advanced Windows Server 2012 Services

    Duration

    35 Hours

    Overview

    You will learn the advanced configuration and services tasks needed to deploy, manage, and maintain a Windows Server 2012 infrastructure. You will cover advanced networking services, Active Directory Domain Services (AD DS), identity management, rights management, Federated services, network load balancing, failover clustering, business continuity, and disaster recovery.

    Course Outline

    • ·         Implementing Advanced Network Services
      •  Configuring Advanced Dynamic Host Configuration Protocol (DHCP) Features
      •  Configuring Advanced Domain Name System (DNS) Settings
      • Implementing IP Address Management

     

    • ·         Implementing Advanced File Services
      •  Configuring Internet Small Computer System Interface (iSCSI) Storage
      • Configuring Branch Cache
      • Optimizing Storage Usage

     

    • ·         Implementing Dynamic Access Control (DAC)
      • Implementing DAC Components
      • Implementing DAC for Access Control
      • Implementing Access Denied Assistance
      • Implementing and Managing Work Folders

     

    • ·         Implementing Distributed AD DS Deployments
      • Distributed AD DS Deployments
      • Deploying a Distributed AD DS Deployment
      • Configuring AD DS Trusts

     

    • ·         Implementing AD DS Sites and Replication
      • AD DS Replication
      • Configuring AD DS Sites
      • Configuring and Monitoring AD DS Replication

     

    • ·         Implementing AD CS
      • Public Key Infrastructure
      • Deploying Certification Authorities
      • Deploying and Managing Certificate Templates
      • Implementing Certificate Distribution and Revocation
      • Managing Certificate Recovery

     

    • ·         Implementing AD RMS
      • Active Directory Rights Management
      • Deploying and Managing an AD RMS Infrastructure
      • Configuring AD RMS Content Protection
      • Configuring External Access to AD RMS

     

    • ·         Implementing AD FS
      • Deploying AD FS
      • Implementing AD FS for a Single Organization
      • Deploying AD FS in a Business to Business Federation Scenario
      • Implementing a Web Application Proxy

     

    • ·         Implementing Network Load Balancing (NLB)
      • Network Load Balancing
      • Configuring a NLB Cluster
      • Planning a NLB Implementation

     

    • ·         Implementing Failover Clustering
      • Failover Clustering
      • Configuring Highly-Available Applications and Services on a Failover Cluster
      • Maintaining a Failover Cluster
      • Implementing a Multi-Site Failover Cluster

     

    • ·         Implementing Failover Clustering with Hyper-V
      • Integration of Hyper-V with Failover Clustering
      • Implementing Hyper-V Virtual Machines on Failover Clusters
      • Implementing Hyper-V Virtual Machine Movement
      • Managing Hyper-V Virtual Environments by Using Virtual Machine Manager

     

    • ·         Implementing Disaster Recovery
      • Disaster Recovery
      • Implementing Windows Server Backup
      • Implementing Server and Data Recovery

    ·         Implementing Advanced Network Services

    -       Configuring Advanced Dynamic Host Configuration Protocol (DHCP) Features

    -       Configuring Advanced Domain Name System (DNS) Settings

    -       Implementing IP Address Management

     

    ·         Implementing Advanced File Services

    -       Configuring Internet Small Computer System Interface (iSCSI) Storage

    -       Configuring Branch Cache

    -       Optimizing Storage Usage

     

    ·         Implementing Dynamic Access Control (DAC)

    -       Implementing DAC Components

    -       Implementing DAC for Access Control

    -       Implementing Access Denied Assistance

    -       Implementing and Managing Work Folders

     

    ·         Implementing Distributed AD DS Deployments

    -       Distributed AD DS Deployments

    -       Deploying a Distributed AD DS Deployment

    -       Configuring AD DS Trusts

     

    ·         Implementing AD DS Sites and Replication

    -       AD DS Replication

    -       Configuring AD DS Sites

    -       Configuring and Monitoring AD DS Replication

     

    ·         Implementing AD CS

    -       Public Key Infrastructure

    -       Deploying Certification Authorities

    -       Deploying and Managing Certificate Templates

    -       Implementing Certificate Distribution and Revocation

    -       Managing Certificate Recovery

     

    ·        

  • Configuring and Deploying a Private Cloud with System Center 2012

    Duration

    35 Hours

    Overview

    After completing this course, students will be able to:

    • Produce a high-level design that accounts for requirements for the private cloud environment.
    • Configure and deploy the application fabric.
    • Configure a PXE server, an update server, and a software update baseline
    • Configure Microsoft Server Application Virtualization (App-V) so that it can be used to sequence and deploy an application virtually.
    • Build the core components necessary for delivering services on the fabric.
    • Allocate resources to the private cloud and grant access to the private cloud.
    • Understand how to monitor the private cloud using Operations Manager.
    • Understand the tools necessary to extend and customize Operations Manager for a private cloud environment.
    • Set up, configure, and integrate the core components of Service Manager into the private cloud fabric.
    • Configure a service catalog, and then publish it to the Self-Service Portal.
    • Gain the knowledge necessary to deploy and configure DPM in a private cloud.
    • Deploy and configure Microsoft System Center 2012 - Orchestrator in a private cloud, and then integrate it with other System Center 2012 components.

    Course Outline

    • Planning for the Private Cloud
      • Understanding the Private Cloud
      • Requirements for Deploying a Private Cloud
      • Designing the Private Cloud Infrastructure
      • Overview of System Center 2012 Components
      • Deploying Hyper-V Clustering with VMM
    • Configuring and Deploying the Private Cloud with System Center 2012 -Virtual Machine Manager
      • Overview of VMM Architecture and Components
      • Installing and Upgrading VMM
      • Configuring VMM Security and Roles
      • Understanding Host Groups
    • Extending and Maintaining the Private Cloud Infrastructure
      • Overview of the PXE and Update Server Roles
      • Deploying Bare-Metal Hyper-V Host Servers
      • Configuring the Update Server Role
      • Creating and Using an Update Baseline
    • Configuring Application Delivery
      • Dynamic Application Deployment Overview
      • Web Deployment Packages
      • Server Application Virtualization Overview
      • Configuring Server App-V Components
      • Sequencing and Deploying Virtual Applications
    • Creating the Private Cloud Building Blocks
      • Configuring Guest Operating System Profiles
      • Configuring Hardware Profiles
      • Configuring SQL Server Using SQL Server Profiles
      • Configuring Application Profiles
      • Configuring Virtual Machine Templates
      • Configuring the Self-Service User Role
    • Deploying and Accessing a Private Cloud
      • Understanding Private Cloud Computing
      • Installing and Configuring App Controller
      • Creating and Managing Services and Service Templates
    • Monitoring the Private Cloud Infrastructure
      • Operations Manager Architecture and Security
      • Upgrading Operations Manager 2007 R2
      • Configuring Notifications
      • Configuring Management Packs
      • Configuring Integration with System Center 2012
    • Extending and Customizing Monitoring of the Private Cloud Infrastructure
      • Configuring the SharePoint Server Portal
      • Monitoring Templates
      • Distributed Application Monitoring
    • Implementing Service Management for the Private Cloud
      • Service Manager Architecture Overview
      • Upgrading to System Center 2012 - Service Manager
      • Understanding Service Manager Work Items
      • Configuring Service Manager Connectors
      • Configuring Service Manager Notifications
    • Protecting the Private Cloud Infrastructure
      • Planning DPM Deployment
      • DPM Architecture and Components
      • Upgrading DPM
      • Configuring DPM for the Private Cloud
      • Configuring Application Protection for the Private Cloud
      • Restoring Applications to the Private Cloud
    • Automating and Standardizing the Private Cloud
      • Orchestrator Architecture and Components Overview
      • Deploying and Configuring Core Components
      • Managing Runbooks
      • Configuring Integration Packs
    • Configuring the Cloud Services Process Pack
      • Implementing the Cloud Services Process Pack
      • Service Level Management
  • Core Solutions of Microsoft SharePoint Server 2013

    Duration

    35 Hours

    Overview

    After completing this course, students will be able to:

    • Describe the key features of SharePoint 2013
    • Design an information architecture
    • Design logical and physical architectures
    • Install and configure SharePoint Server 2013
    • Create web applications and site collections
    • Plan and configure service applications
    • Manage users and permissions
    • Configure authentication for SharePoint 2013
    • Secure a SharePoint 2013 deployment
    • Manage taxonomy
    • Configure user profiles
    • Configure enterprise search
    • Monitor and maintain a SharePoint 2013 environment

    Course Outline

    • Introducing SharePoint Server 2013
      • Key Components of a SharePoint Deployment
      • New Features in SharePoint 2013
      • SharePoint 2013 Deployment Options
      • After completing this module, you will be able to:
      • Identify the capabilities and architecture of SharePoint 2013.
      • Identify new and deprecated features in SharePoint 2013.
      • Identify deployment options for SharePoint 2013.
    • Designing an Information Architecture
      • Identifying Business Requirements
      • Understanding Business Requirements
      • Organizing Information in SharePoint 2013
      • Planning for Discoverability
    • Designing a Logical Architecture
      • Overview of SharePoint 2013 Logical Architecture
      • Documenting Your Logical Architecture
    • Designing a Physical Architecture
      • Designing Physical Components for SharePoint Deployments
      • Designing Supporting Components for SharePoint Deployments
      • SharePoint Farm Topologies
      • Mapping a Logical Architecture Design to a Physical Architecture Design
    • Installing and Configuring SharePoint Server 2013
      • Installing SharePoint Server 2013
      • Scripting Installation and Configuration
      • Configuring SharePoint Server 2013 Farm Settings
    • Creating Web Applications and Site Collections
      • Creating Web Applications
      • Configuring Web Applications
      • Creating and Configuring Site Collections
    • Planning and Configuring Service Applications
      • Introduction to Service Application Architecture
      • Creating and Configuring Service Applications
    • Managing Users and Permissions
      • Authorization in SharePoint 2013
      • Managing Access to Content
    • Configuring Authentication for SharePoint 2013
      • Overview of Authentication
      • Configuring Federated Authentication
      • Configuring Server-to-Server Authentication
    • Securing a SharePoint 2013 Deployment
      • Securing the Platform
      • Configuring Farm-Level Security
    • Managing Taxonomy
      • Managing Content Types
      • Understanding Term Stores and Term Sets
      • Managing Term Stores and Term Sets
    • Configuring User Profiles
      • Configuring the User Profile Service Application
      • Managing User Profiles and Audiences
    • Configuring Enterprise Search
      • Understanding the Search Service Architecture
      • Configuring Enterprise Search
      • Managing Enterprise Search
    • Monitoring and Maintaining a SharePoint 2013 Environment
      •  Monitoring a SharePoint 2013 Environment
      • Tuning and Optimizing a SharePoint Environment
      • Planning and Configuring Caching
      • Troubleshooting a SharePoint 2013 Environment
  • Installing and Configuring Windows Server 2012

    Duration

    35 Hours

    Overview

    After completing this course, students will be able to:

    • Install and Configure Windows Server 2012
    • Introduction to Active Directory Domain Services
    • Managing Active Directory Domain Services Objects
    • Automating Active Directory Domain Services Administration
    • Implementing TCP/IPv4
    • Implementing DHCP
    • Implementing DNS
    • Implementing IPv6
    • Implementing Local Storage
    • Implementing File and Print Services
    • Implementing Group Policy
    • Securing Windows Servers by Using Group Policy Objects
    • Implementing Server Virtualization with Hyper-V

    Course Outline

    • Deploying and Managing Windows Server 2012
      • Windows Server 2012 Overview
      • Overview of Windows Server 2012 Management
      • Installing Windows Server 2012
      • Post-Installation Configuration of Windows Server 2012
      • Introduction to Windows PowerShell
    • Introduction to Active Directory Domain Services
      • Overview of Active Directory Domain Services
      • Overview of Domain Controllers
      • Installing a Domain Controller
    • Managing Active Directory Domain Services Objects
      • Managing User Accounts
      • Managing Groups
      • Managing Computer Accounts
      • Delegating Administration
    • Automating Active Directory Domain Services Administration
      • Using Command-line Tools for Administration
      • Using Windows PowerShell for Administration
      • Performing Bulk Operations with Windows PowerShell
    • Implementing IPv4
      • Overview of TCP/IP
      • Understanding IPv4 Addressing
      • Subnetting and Supernetting
      • Configuring and Troubleshooting IPv4
    • Implementing DHCP
      • Installing a DHCP Server
      • Configuring DHCP Scopes
      • Managing a DHCP Database
      • Securing and Monitoring DHCP
    • Implementing DNS
      • Name Resolution for Windows Client and Servers
      • Installing and Managing a DNS Server
      • Configuring Active Directory Integrated DNS Zones
    • Implementing IPv6
      • Overview of IPv6
      • IPv6 Addressing
      • Coexistence with IPv6
      • IPv6 Transition Technologies
    • Implementing Local Storage
      • Overview of Storage
      • Managing Disks and Volumes
      • Implementing Storage Pools
    • Implementing File and Print Services
      • Securing Files and Folders
      • Protecting File Shares with Shadow Copies
      • Configuring Network Printing
    • Implementing Group Policy
      • Overview of Group Policy
      • Group Policy Processing
      • Implementing a Central Store for Administrative Templates
    • Securing Windows Servers by Using Group Policy Objects
      • Windows Security Overview
      • Security Settings
      • Restricting Software
      • Configuring Windows Firewall with Advanced Security
    • Implementing Server Virtualization with Hyper-V
      • Overview of Virtualization Technologies
      • Implementing Hyper-V
      • Managing Virtual Machine Storage
      • Managing Virtual Networks

     

  • Monitoring and Operating a Private Cloud with System Center 2012

    Duration

    35 Hours

    Overview

    After completing this course, students will be able to:

    • Describe the private cloud infrastructure.
    • Configure and optimize business unit clouds.
    • Deploy cloud services.
    • Monitor private cloud services.
    • Configure application performance monitoring.
    • Operate and extend service management in the private cloud.
    • Automate incident creation, remediation, and change requests.
    • Implement problem management in the private cloud.
    • Automate Self-Service provisioning.
    • Protect the resources in the private cloud by using Data Protection Manager.
    • Configure compliance in the private cloud.
    • Configure SLAs, dashboards, and widgets. 

    Course Outline

    • Introduction to the Private Cloud
      • Overview of the Cloud Computing Model
      • Requirements for the Private Cloud
      • Operating a Private Cloud Infrastructure with System Center
      • Maintaining the Health of the Private Cloud
      • Integrating System Center Components
      • Verifying the Compliance of the Private Cloud Infrastructure
    • Configuring and Optimizing Business Unit Clouds
      • Overview of System Center Virtual Machine Manager
      • Managing a Virtual Environment with Virtual Machine Manager
      • Creating Business Unit Clouds
    • Deploying Cloud Services
      • Overview of Service Templates
      • VMM Profiles
      • Web Deploy Packages
      • Overview of Server App-V
      • Data-Tier Application Packages
    • Monitoring Private Cloud Services
      • Overview of System Center Operations Manager
      • Agent Deployment in Operations Manager
      • Configuring Custom Monitoring
      • Monitoring the Network Infrastructure
      • Monitoring Distributed Applications
    • Configuring Application Performance Monitoring
      • Application Performance Monitoring
      • Advanced Monitoring in Application Performance Monitoring
      • Viewing Application Performance in Operations Manager
    • Operating and Extending Service Management in the Private Cloud
      • Overview of Service Manager
      • Configuring Security and User Roles
      • Configuring Work Items
      • Configuring Incident Queues
      • Configuring Service Offerings
    • Automatic Incident Creation, Remediation, and Change Requests
      • Overview of System Center Orchestrator 2012
      • Integrating Orchestrator with Operations Manager and Service Manager
    • Problem Management in the Private Cloud
      • Overview of Problem Management
      • Creating Custom Rules
    • Automating Self-Service Provisioning
      • Installing and Configuring the System Center Cloud Services Process Pack
      • Cloud Services Configuration Items
      • Cloud Services Request Items
    • Private Cloud Protection and Recovery
      • Protecting Data in the Private Cloud
      • Recovering Data in the Private Cloud
    • Configuring Compliance in the Private Cloud
      • Overview of the Process Pack for IT GRC
      • Installing and Configuring the Process Pack for IT GRC
      • Implementing an IT GRC Control Management Program
      • Maintaining Compliance through VMM Security Baselines and System Center Advisor
    • Configuring SLAs, Dashboards, and Widgets
      • Service Level Tracking
      • Configuring and Deploying Widgets and Dashboards
      • Publishing Real-Time State with Microsoft Visio Snap-in
      • System Center Analytics
      • Using Excel and SSRS to View Data
      • Overview of PerformancePoint
  • CRM Track Dynamics XP

    • Customer Service in Microsoft Dynamics CRM 2013

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Identify the key set of terms, phrases and elements to effectively work with Customer Service Scenarios and Terminology
      • Recognize why cases are the fundamental record type in service management, and represent a single incident of service.
      • Use Queues to organize and store Activities and Cases that are waiting to be processed.
      • Effectively search the Knowledge Base to access a repository of informational articles used to assist customer service representatives in the resolution of cases.
      • Utilize Contract Management to specify the amount of support services a customer is entitled to.
      • Use reporting functionality to gain insight into trends, performance, and identifying opportunities and potential issues.
      • Practice Goal Management features to establish and track progress against target values for key performance indicators.
      • Use the Service scheduling functionality and how it is designed to assist organizations when providing services that require complex combinations of resources. 

      Course Outline

      • Introduction
        • Customer Scenarios
        • Customer Service Entities and Record Types
      • Cases
        • Creating Case Records
        • Understanding the Process Ribbon and Menu Options
        • Case Resolution, Canceling and Deleting
        • Assigning Case Records
        • Other Actions on Cases From Forms and Views
        • Working with the Subject Tree
        • Working with the Case List and Views
      • Knowledge Base
        • Article Templates
        • Creating, Approving and Publishing Articles
        • Using and Searching the Knowledge Base
        • Cases and Knowledge Base Articles
        • Sending Knowledge Base Articles
      • Queue Management
        • Queue Management
      • ContractsMicrosoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers.
        • Contracts and Contract Templates
        • Creating and Working with Contracts
        • Using Contracts with Cases
      • Analysis, Reports and Goals
        • Customer Service Reports
        • Customer Service Charts and Dashboards
        • Customer Service Goals and Metrics
      • Service Scheduling
        • Service Scheduling Scenarios
        • Service Scheduling Terminology
        • Service Scheduling Process
        • Resources, Services and Selection Rules
        • Include Customer Preferences
        • Understand Sites and Same-Site Requirements
        • Manage Business Closures
        • Explain the Service Activity Scheduling Engine
        • Working with Service Activities and the Service Calendar
        • Close, Cancel, or Reschedule a Service Activity
    • Customization and Configuration in Microsoft Dynamics CRM 2013

      Duration

      28 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Design and implement strategies for the creation of Business Units and Security Roles
      • Configure Microsoft Dynamics CRM Users and Teams
      • Describe the principles of customizing the system
      • Create and configure fields for both custom and system entities
      • Create and configure custom entities, including standard and activity entities
      • Design, create and configure relationships between entities
      • Create and configure Views, Charts and Forms for both system and custom entities
      • Implement Field Security and Access Team Templates in Microsoft Dynamics CRM
      • Design, create and configure Solutions in Microsoft Dynamics CRM
      • Design, create and configure Business Rules and Business Process Flows to guide users through their work

      Course Outline

      • Introduction to Customizing Microsoft Dynamics CRM 2013Lessons
      • Building a Security Model in Microsoft Dynamics CRM 2013
      • Customizing Entities
      • Customizing Fields
      • Managing Relationships
      • Customizing Forms
      • Configuring Business Rules
      • Customizing Views
      • Customizing Charts and Dashboards
      • Additional Security Options
      • Business Process Flows
    • Delivering Microsoft Dynamics Solutions with Sure Step

      Duration

      21Hours

      Overview

      By the end of this course, the participants will be able to:

      • After completing this course, students should be able to:
      • Understand project management essentials.
      • Identify waterfall fundamentals.
      • Exam agile essentials.
      • Examine how to prepare and plan for a Diagnostic phase.
      • Decide, plan, and deliver Sure Step decision accelerators.
      • Define the scope of the project based on results from the decision accelerator.
      • Guide the customer toward the most efficient implementation process and project type.
      • Produce time and cost estimates for the project.
      • Plan the resources for the project and plan for risks.
      • Prepare for and conduct the Kickoff meeting with the Customer.
      • Determine if a Solutions Overview is necessary.
      • Understand the Detailed Business Process Analysis.
      • Identify and document functional requirement Fits and Gaps.
      • Control scope creep by implementing proposal management.
      • Plan early for the Deployment phase by creating a deployment plan.
      • Learn how to use solution design documents.
      • Examine Performance Reporting and Status Reporting.
      • Plan and perform testing activities across different phases.
      • Conduct a tollgate review.
      • Examine the Sure Step Agile project type.
      • Prepare and conduct the cutover from the non-production to production environment.
      • Understand the importance of quality management during the Operation phase.
      • Identify how to work towards project closure.

      Course Outline

      • Introduction to Projects
        • What is a Project
        • Project Challenges
        • Project Management
        • Agile Models
      • Introduction to Sure Step
        • Introduction to Sure Step
        • Microsoft Dynamics Sure Step Model
        • Microsoft Dynamics Sure Step Client
        • Microsoft Dynamics Sure Step Online
        • Project Repositories
      • Project Planning and Solution Envisioning in the Diagnostic Phase
        • Position Solution Envisioning and the Diagnostic Phase.
        • Top-Down View on the Diagnostic Phase.
        • Overview and Positioning of Decision Accelerator offerings.
        • Introduction to the Microsoft Dynamics Sure Step Case Study.
      • Delivering Decision Accelerators
        • Use the tools, templates, and links to help you deliver the Requirements and Process Review decision accelerator
      • Proposal Generation and Final Licensing and Services Agreements
        • Proposal Generation
        • Final Licensing and Services Agreement
      • Proposal Generation and Final Licensing and Services Agreements
        • Risk Management
        • Quality Management
        • Communication Management
        • Managing Scope Changes
        • Resource Management
      • Waterfall Delivery
        • Analysis Phase
        • Design Phase
        • Development Phase
      • Agile Delivery
        • Agile Preparation
        • Agile Execution
      • Deployment Phase
        • Conduct User Training
        • Testing Activities During the Deployment phase
        • The Production environment
        • Create the Production Operations guide
        • Data migration
        • Go-Live
      • Operation Phase
        • Quality Management
        • Additional Operation Activities
        • Project Closure
    • Extending Microsoft Dynamics CRM 2013

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Describe how Microsoft Dynamics CRM is designed to be extended.
      • Recognize the core Microsoft Dynamics CRM developer extensibility features.
      • Explain how the Microsoft Dynamics CRM Security Model affects custom development and design.
      • Explain how "business logic" is incorporated into Microsoft Dynamics CRM.
      • Review the overview for how entities are structured and defined within the xRM Framework.
      • Examine how data access is handled with the application.
      • Recognize the skills developers will use to extend Microsoft Dynamics CRM.
      • Identify the resources that are available to support developers.

      Course Outline

      • Introduction
      • Overview
      • Common Platform Operations
      • Querying Data and Executing Operations
      • Implementing Business Processes
      • Plug-ins
      • Application Event Programming
      • Extending CRM 2013
      • Web Resources
      • Course Review
    • Installation and Deployment in Microsoft Dynamics CRM 2013

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
      • Identify the hardware and software requirements for components of a Microsoft Dynamics CRM implementation.
      • Install Microsoft Dynamics CRM Server.
      • Install Microsoft Dynamics CRM Reporting Extensions.
      • Install and configure the Microsoft Dynamics CRM E-mail Router.
      • Describe the deployment methods for installing Microsoft Dynamics CRM for Outlook.
      • Configure Claims-based authentication and Internet-facing deployment.
      • Upgrade to Microsoft Dynamics CRM 2013.
      • Manage Microsoft Dynamics CRM organizations using the Deployment Manager.
      • Describe the high availability options for Microsoft Dynamics CRM 2013

      Course Outline

      • System Requirement and Required Technologies
        • Microsoft Dynamics CRM Offerings
        • On-Premises Licensing Model
        • Online Licensing Model
        • Supporting Technologies
        • Microsoft Dynamics CRM Server
        • Accessing Microsoft Dynamics CRM
        • Microsoft Dynamics CRM for Office Outlook
        • Managing Emails
        • Microsoft Dynamics CRM Reporting Extensions
        • Microsoft Dynamics CRM Language Packs
        • Planning Overview
      • Install Microsoft Dynamics CRM Server
        • Microsoft Dynamics CRM Server Requirements
        • Microsoft SQL Server Requirements
        • Active Directory Requirements
        • Components Installed During Server Setup
        • Microsoft Dynamics CRM Website
        • Required Installation Rights for Microsoft Dynamics CRM Server
        • Supported Server Topologies
        • Install Microsoft Dynamics CRM Server
        • Installation Troubleshooting
        • Post-Installation Tasks
        • Install Microsoft Dynamics CRM Using the Command Line
        • Deploy Microsoft Dynamics CRM Online
      • Install Microsoft Dynamics CRM Reporting Extensions
        • Microsoft Dynamics CRM Reporting Overview
        • Microsoft Dynamics CRM Reporting Extensions
        • Requirements for Microsoft Dynamics CRM Reporting Extensions
        • Microsoft Dynamics CRM Report Authoring Extension
        • Install Microsoft Dynamics CRM Reporting Extensions
      • Manage Microsoft Dynamics CRM with the Deployment Manager
        • Deployment Manager
        • Deployment Administrators
        • Create a New Organization
        • Manage Existing Organizations
        • Manage Servers
        • Configure Access from the Internet
        • Update Web Addresses
        • View License Information
        • Upgrade the Microsoft Dynamics CRM Edition
        • Redeploy Microsoft Dynamics CRM
        • Import Organizations
        • Administer the Deployment Using Windows PowerShell
      • Upgrade to Microsoft Dynamics CRM 2013
        • Upgrade Considerations
        • Base and Extension Table Merge
        • Upgrade Process Phases
        • Phase 1 – Prepare to Upgrade
        • Phase 2 – Establish the Test Environment
        • Phase 3 – Upgrade and Validate the Test Environment
        • Phase 4 – Upgrade and Validate the Production Deployment
        • Perform an In-Place Upgrade of Microsoft Dynamics CRM 2011 Server
        • Perform a Migration Using the Same Instance of SQL Server
        • Perform a Migration Using a New Instance of SQL Server
        • Upgrade the Microsoft Dynamics CRM 2011 Email Router
        • Plan the Upgrade of Microsoft Dynamics CRM 2011 for Outlook
        • Upgrade Microsoft Dynamics CRM 2011 for Outlook
      • Email Management
        • Email Processing
        • Email Tracking and Correlation
        • Mailbox Monitoring
        • Synchronization Methods
        • Email Address Approval
        • Overview of the Email Router
        • Install the Email Router and Rule Deployment Wizard
        • Configure the Email Router
        • Set Up a Forward Mailbox for the Email Router
        • Deploy Inbox Rules
        • Install the Email Router on Multiple Computers
        • Troubleshooting
        • Overview of Server-Side Synchronization
        • Configure Server-Side Synchronization
        • Set Up a Forward Mailbox for Server-Side Synchronization
        • Migrate Email Router Settings
        • Email Integration Service Role
        • Test Email Configuration
        • Synchronize Appointments, Contacts, and Tasks
      • Microsoft Dynamics CRM for Microsoft Office Outlook
        • Microsoft Dynamics CRM for Outlook Overview
        • Installation Requirements
        • Deployment Methods
        • Install Microsoft Dynamics CRM for Outlook
        • Configure Microsoft Dynamics CRM for Outlook
        • Configure User Email Settings
        • Install Microsoft Dynamics CRM for Outlook Using the Command Line
        • Using Microsoft Dynamics CRM for Outlook with Offline Capability
      • Configure an Internet-Facing Deployment
        • Overview of Claims-Based Authentication
        • Requirements for Configuring an Internet-Facing Deployment
        • Certificates
        • Install Active Directory Federation Services
        • Configure AD FS
        • Configure Claims-Based Authentication
        • Configure an IFD
      • Maintain and Troubleshoot a Deployment
        • Service Accounts
        • Manage System Jobs
        • Delete Records
        • Disaster Recovery
        • Manage SQL Databases
        • Troubleshooting
        • Configure Tracing
        • Update Microsoft Dynamics CRM
        • Manage Data Encryption
        • Best Practices Analyzer (BPA)
        • VSS Writer Service for Microsoft Dynamics CRM
        • Marketplace
      • High-Availability Options
        • Install Microsoft Dynamics CRM Server on Multiple Computers
        • Network Load Balancing
        • Clustering Microsoft SQL Server
        • Other SQL Server High-Availability Solutions
        • High-Availability Options for Other Supporting Components
    • Sales Management in Microsoft Dynamics CRM 2013

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Understand the context of Sales Management and review real-life sales scenarios
      • Identify how the various elements of the Microsoft Dynamics CRM 2013 Sales fit together
      • Review the basic terminology used throughout the application.
      • Review how the basic flow of sales activity in Microsoft Dynamics CRM begins with the entry of leads, and review ways to manage leads in Microsoft Dynamics CRM
      • Identify the role of leads, and when they can be used
      • Know the Lead to Opportunity process and the roles of these records.
      • Work with Sales Literature in Microsoft Dynamics CRM.
      • Explore the steps to create and maintain Competitors.
      • Identify the features and benefits of the product catalog.
      • Create and maintain unit groups for the product catalog.
      • Add products to the product catalog, and describe the use of kit products and substitute products.
      • Create price lists and configure as appropriate for different customers, marketing campaigns and special offers.
      • Set up different price lists for different types of customers and marketing campaigns
      • Utilize the tools to available within Microsoft Dynamics CRM to capture important sales information and uncover new business opportunities.
      • Identify how Goal Management enables organizations to manage and analyze performance.
      • Use the Sales Analysis tools that Microsoft Dynamics CRM provides analyze and report on sales-related information 

      Course Outline

      • Introduction to Sales Management
        • Customer Scenarios
        • Basic Record Types
      • Lead Management
        • Lead to Opportunity Process Form and Process Ribbon
        • Convert Activity Records to Leads
        • Qualifying and Disqualifying Leads
        • Create, Maintain, and Use Sales Literature
        • Create, Maintain, and Use Competitors
      • Working with Opportunity Records
        • Create Opportunities and Work with Opportunity Form
        • Changing Opportunity Status
      • Working with the Product Catalog
        • The Microsoft Dynamics CRM Product Catalog
        • Unit Groups
        • Adding and Maintaining Products
        • Creating, Maintaining and Using Price Lists
        • Currency Management
        • Creating a Price List
      • Sales Order Processing
        • Adding Line Items (Opportunity Products) to Opportunities
        • Quote Management
        • Working with Orders
        • Working with Invoices
      • Metrics and Goals
        • Configuring Goal Metrics
        • Configuring Fiscal Periods
        • Creating and Assigning Goal Records
        • Creating and Recalculating Parent and Child Goal Records
        • Creating a Rollup Query
      • Sales Analysis
        • Running Built-in Reports
        • Exporting Sales Information to Excel
        • Working with Charts and Dashboards
        • Working with System Charts from the Opportunity List
        • Working with Dashboards
        • Create a New Dashboard in the Workplace
        • Sharing DASHBOARDS, Charts and Advanced Find Queries

    Customer Service Ttrack

    • Business Writing

      Duration

      18 Hours

      Overview

      • The writing process: planning, drafting, editing, and formatting.

      • Planning business correspondence by analyzing its purpose, audience needs, and content.

      • Understanding and demonstrating the basic principles of acceptable business writing style.

      • Practicing email etiquette.

      • Practicing best business practices in writing and responding to e-mail correspondence.

      Course Outline

      • Introduction to Business Writing
        • Purpose, content and considerations of effective business writing
        • Qualities of technical writing: writing, language, format, and organization
        • Types of business writing: request letters, reply letters, and memorandums
      • Business Writing Basics
        • Business Style
        • Letter Format  & Style
        • Grammar for Business Writing
        • Different Type of Letters
      • Proposals: The values to your business
        • Adding value to your business
        • Increasing business effectiveness
        • Increasing profitability
      • The challenges of great proposal writing
        • Ineffective proposals
        • Effective proposals – Customer's viewpoint
        • Effective proposals – Your business' viewpoint
      • Planning for your customers and your objectives
        • Focusing on your customers
        • Understand you customers
        • Identifying proposal objectives
      • Writing persuasively
        • The structure of persuasion
        • How decisions are made
        • Establishing credibility
      • The proposal Writing process
        • Managing the process
        • Planning
        • Pre-writing
        • Testing the theme of your proposal
        • Analysing your information
        • Drafting
        • Revising
      • Writing the Proposal
        • Customer don't take a short proposal seriously
        • Customer don't want to read a long proposal
        • Building a pyramid of information
        • Presenting a compelling value proposition
        • Customer focused structure & style
        • Effective conclusions
      • History of E-mail technology      
      • Language
        • Spelling & grammar
        • Levels of communication
      • E-mail Etiquette
        • Layout
        • Writing techniques
        • Replies
      • Personal Action Plan       
    • Call Center Training: Customer Service Training for Call Center Agents

      Duration

      18 Hours

      Overview

      • Aspects of verbal communication such as tone, cadence, and pitch

      • Questioning and listening skills

      • How to deliver bad news and say "no"

      • Effective ways to negotiate

      • The importance of creating and delivering meaningful messages

      • Tools to facilitate their communication

      • The value of personalizing their interactions and developing relationships

      • Vocal techniques that will enhance their speech and communication ability

      • Personalized techniques for managing stress

       

      Course Outline

      • What's Missing in Telephone Communication?

      • Verbal Communication

      • Who are Your Customers?

      • To Serve and Delight

      • Listening Skills

      • Asking the Right Questions

      • Saying No

      • Sales by Phone

      • Taking Messages

      • Staying Out of Voice Mail Jail

      • Closing Down the Voice

      • Cold and Warm Calls

      • Developing a Script

      • Perfecting the Script

      • Going Above and Beyond

      • Handling Objections

      • Closing the Sale

      • Feelings

      • Changes in the Customer

      • Negotiation

      • High Impact Moments

      • Phone Tag and Getting the Call Back

      • Dealing with Difficult Customers

      • Stress Busting

    • Communication Skills

      Duration

      18 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Identify common communication problems that may be holding them back

      • Develop skills in asking questions

      • Identify what their non-verbal messages are telling others

      • Develop skills in listening actively and empathetically

      • Enhance their ability to handle difficult situations

      • Intrapersonal communication

      • Interpersonal communication

      • Dealing with different communication styles

      • Dealing with internal customers

      Course Outline

      • Myths and Realities of Communication

      • Variables in the Communication Process

      • Encoding and Decoding

      • Principles of Effective Communication

      • Communication Channels

      • Direction of communication

      • Communication Process

      • Types of Communication

      • Johari Window Model of Feedback

      • Rules of Feedback;

      • Active and Passive Listening

      • Listening Barriers

      • Listening Styles

      • Non-Verbal Communication

      • The art of questioning

      • Dealing with anger

      • Dealing with difficult and problem people

      • Definition and conceptualization of intrapersonal communication

      • Definition and conceptualization of interpersonal communication and overview of categories

      • Etiquette of Customer Handling

      • Etiquette of Using the Telephone with Customers

         

    • CRM: An Introduction to Customer Relationship Management

      Duration

      6 Hours

      Overview

      • Develop an understanding of the terms and benefits of CRM on a company's bottom line.

      • Analyze the different components of a CRM plan.

      • Develop their checklist for readiness and success in CRM.

      • Identify how CRM creates value for organizations and customers.

      • Identify developmental roles that have the greatest impact on CRM.

      Course Outline

      • Customer Relationship Management

      • What CRM Is and Who It Serves

      • Checklist for Success

      • Requirement Driven Product Selection

      • Considerations in Tool Selection

      • Strategies for Customer Retention

      • Building the Future

      • The Development Team

      • Evaluating and Reviewing Your Program

    • Excellence in Customer Service

      Duration

      18 Hours

      Overview

      • Describe customer service

      • Identify customer expectations

      • Create a positive first impression

      • Identify and help meet the customer’s needs

      • Create a positive first impression

      • Handle customers’ complaints

      • Resolve customers’ problems

      • Cope with upset and difficult customers

      Course Outline

      • Understanding Customer Service
        • Describe Customer Service
        • Identify Customer Expectations
        • Commit Yourself to Providing Excellent Customer Service
      • Focusing on the Customer
        • Create a Positive First Impression
        • Identify and Help Meet the Customer's Needs
        • Create a Positive Last Impression
      • Handling Complaints
        • Make it Easy for Customers to Complain
        • Resolve the Problem
        • Cope with Upset and Difficult Customers
      • Delivering Excellent Customer Service on the Telephone
        • Answer the Telephone
        • Project a Positive Image Using Your Voice
        • Transfer Calls
        • Take Meaningful Messages
      • Coping With Stress
        • Describe Stress
        • Take Preventive Measures
        • Overcome Stress
      • Managing the Customer's Initial Contact
        • Accept a Customer Contact
        • Address a Customer's Emotional State
        • Address Your Own Emotional State
      • Addressing Customer Issues
        • Assess Customer Issues
        • Develop Solutions
        • Negotiate to Reach a Solution
      • Closing Communications
        • Upsell Additional Products
        • Conclude Customer Contact
        • Follow Up
        • Release Stress

    Database Development & Administration Track

    • Installing and Configuring Windows Server 2012

      Duration

      40 Hours

      Overview

      The course is part one, of a series of three courses, which provide hands-on instruction and practice on installing and configuring Windows Server 2012, including Windows Server 2012 R2. The three courses in total collectively cover implementing, managing, maintaining, and provisioning services and infrastructure in a Windows Server 2012 environment. While there is some cross-over in skillset and tasks across the courses, this course primarily covers the initial implementation and configuration of those core services, such as Networking, Storage.

      Course Outline

      • Deploying and Managing Windows Server 2012
        • Windows Server 2012 Overview
        • Installing Windows Server 2012
        • Post-Installation Configuration of Windows Server 2012
        • Overview of Windows Server 2012 Management
        • Introduction to Windows PowerShell
      • Introduction to Active Directory Domain Services
        • Overview of AD DS
        • Overview of Domain Controllers
        • Installing a Domain Controller
      • Managing Active Directory Domain Services Objects
        • Managing User Accounts
        • Managing Groups
        • Managing Computer Accounts
        • Delegating Administration
      • Automating Active Directory Domain Services Administration
        • Using Command-line Tools for AD DS Administration
        • Using Windows PowerShell for AD DS Administration
        • Performing Bulk Operations with Windows PowerShell
      • Implementing IPv4
        • Overview of TCP/IP
        • Understanding IPv4 Addressing
        • Subnetting and Supernetting
        • Configuring and Troubleshooting IPv4
      • Implementing Dynamic Host Configuration Protocol
        • Overview of the DHCP Server Role
        • Configuring DHCP Scopes
        • Managing a DHCP Database
        • Securing and Monitoring DHCP
      • Implementing DNS
        • Name Resolution for Windows Clients and Servers
        • Installing a DNS Server
        • Managing DNS Zones
      • Implementing IPv6
        • Overview of IPv6
        • IPv6 Addressing
        • Coexistence with IPv4
        • IPv6 Transition Technologies
      • Implementing Local Storage
        • Overview of Storage
        • Managing Disks and Volumes
        • Implementing Storage Spaces
      • Implementing File and Print Services
        • Securing Files and Folders
        • Protecting Shared Files and Folders by Using Shadow Copies
        • Configuring Work Folders
        • Configuring Network Printing
      • Implementing Group Policy
        • Overview of Group Policy
        • Group Policy Processing
        • Implementing a Central Store for Administrative Templates
      • Securing Windows Servers Using Group Policy Objects
        • Security Overview for Windows Operating Systems
        • Configuring Security Settings
        • Restricting Software
        • Configuring Windows Firewall with Advanced Security
      • Implementing Server Virtualization with Hyper-V
        • Overview of Virtualization Technologies
        • Implementing Hyper-V
        • Managing Virtual Machine Storage
        • Managing Virtual Networks
    • Designing Database Solutions for SQL Server 2012

      Duration

      40 Hours

      Overview

      This course describes how to design and monitor high performance, highly available data solutions with SQL Server 2012. This course focuses on creating plans and designs for database structure, storage, objects, and servers. Students will have the opportunity to practices hands-on skills and design tasks in a virtual lab environment and will learn about topics such as data compression, high availability, data migration, security, and scalability.

      This course maps to skills and knowledge measured by Microsoft Exam 70-465, and in conjunction with on-the-job experience, can help prepare your for the exam.

      Course Outline

      • Designing a Database Server Infrastructure
        • Relational Database Design Techniques
        • Planning Schemas and Tables
      • Designing a Physical Database Implementation
        • Planning Files and Filegroups
        • Planning a Partitioning Data
        • Planning Compression
      • Incorporating Data Files into Databases
        • Considerations for Working with Data Files in SQL Server 2012
        • Implementing FileStream and FileTables
        • Searching Data Files
      • Tuning Database Performance
        • Optimizing Query Performance by Using Indexes
        • Working with Query Plans
        • Performance Monitoring
      • Designing Database Security
        • Introduction to Security Planning
        • Planning Security
        • Contained Databases
        • Protecting Data with Encryption
      • Policy Based Management
        • Introduction to Policy-Based Management
        • Planning and Implementing Policy-Based Management
      • Monitoring Server Health
        • Introduction to Server Health Monitoring
        • SQL Server Utility
      • Designing a Database Backup Solution
        • SQL Server Backup and Restore
        • Planning a Recovery Strategy
      • Automating Multi-Server Maintenance
        • Overview of Maintenance Automation
        • Managing Multiple Servers
      • Managing SQL Server with PowerShell
        • Introduction to Windows PowerShell
        • Scripting with Windows PowerShell
      • Replicating Data
        • SQL Server Replication
        • Planning Replication
      • Planning High Availability
        • High Availability in SQL Server 2012
        • Always On Availability Groups
    • Developing Microsoft SQL Server 2012 Databases

      Duration

      40 Hours

      Overview

      This 5-day instructor-led course introduces SQL Server 2012 and describes logical table design, indexing and query plans. It also focusses on the creation of database objects including views, stored procedures, along with parameters, and functions. Other common aspects of procedure coding, such as transactions, concurrency, error handling, triggers, and SQL CLR are also covered in this course. Also this course helps you prepare for the Exam 70-464

      Course Outline

      • Introduction to SQL Server 2012 and its Toolset
        • Introduction to the SQL Server Platform
        • Working with SQL Server Tools
        • Configuring SQL Server Services
      • Working with Data Types
        • Using Data Types
        • Working with Character Data
        • Converting Data Types
        • Specialized Data Types
      • Designing and Implementing Tables
        • Designing Tables
        • Working with Schemas
        • Creating and Altering Tables
      • Ensuring Data Integrity through Constraints
        • Enforcing Data Integrity
        • Implementing Domain Integrity
        • Implementing Entity and Referential Integrity
      • Planning for SQL Server 2012 Indexing
        • Core Indexing Concepts
        • Data Types and Indexes
        • Single Column and Composite Indexes
      • Implementing Table Structures in SQL Server 2012
        • SQL Server Table Structures
        • Working with Clustered Indexes
        • Designing Effective Clustered Indexes
      • Reading SQL Server 2012 Execution Plans
        • Execution Plan Core Concepts
        • Common Execution Plan Elements
        • Working with Execution Plans
      • Improving Performance through Nonclustered Indexes
        • Designing Effective Nonclustered Indexes
        • Implementing Nonclustered Indexes
        • Using the Database Engine Tuning Advisor
      • Designing and Implementing Views
        • Introduction to Views
        • Creating and Managing Views
        • Performance Considerations for Views
      • Designing and Implementing Stored Procedures
        • Introduction to Stored Procedures
        • Working With Stored Procedures
        • Implementing Parameterized Stored Procedures
        • Controlling Execution Context
      • Merging Data and Passing Tables
        • Using the MERGE Statement
        • Implementing Table Types
        • Using TABLE Types As Parameters
      • Designing and Implementing User-Defined Functions
        • Overview of Functions
        • Designing and Implementing Scalar Functions
        • Designing and Implementing Table-Valued Functions
        • Implementation Considerations for Functions
        • Alternatives to Functions
      • Creating Highly Concurrent SQL Server 2012 Applications
        • Introduction to Transactions
        • Introduction to Locks
        • Management of Locking
        • Transaction Isolation Levels
      • Handling Errors in T-SQL Code
        • Understanding T-SQL Error Handling
        • Implementing T-SQL Error Handling
        • Implementing Structured Exception Handling
      • Responding to Data Manipulation via Triggers
        • Designing DML Triggers
        • Implementing DML Triggers
        • Advanced Trigger Concepts
      • Implementing Managed Code in SQL Server 2012
        • Introduction to SQL CLR Integration
        • Importing and Configuring Assemblies
        • Implementing SQL CLR Integration
      • Storing XML Data in SQL Server 2012
        • Introduction to XML and XML Schemas
        • Storing XML Data and Schemas in SQL Server
        • Implementing the XML Data Type
      • Querying XML Data in SQL Server
        • Using the T-SQL FOR XML Statement
        • Getting Started with XQuery
        • Shredding XML
      • Working with SQL Server 2012 Spatial Data
        • Introduction to Spatial Data
        • Working with SQL Server Spatial Data Types
        • Using Spatial Data in Applications
      • Working with Full-Text Indexes and Queries
        • Introduction to Full-Text Indexing
        • Implementing Full-Text Indexes in SQL Server
        • Working with Full-Text Queries
    • Implementing a Data Warehouse with Microsoft SQL Server 2012

      Duration

      40 Hours

      Overview

      Data warehousing is a solution organizations use to centralize business data for reporting and analysis. This five-day instructor-led course focuses on teaching individuals how to create a data warehouse with SQL Server 2012, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services. This course helps people prepare for exam 70-463.

      Course Outline

      • Introduction to Data Warehousing
        • Overview of Data Warehousing
        • Considerations for a Data Warehouse Solution
      • Data Warehouse Hardware
        • Considerations for Building a Data Warehouse
        • Data Warehouse Reference Architectures and Appliances
      • Designing and Implementing a Data Warehouse
        • Logical Design for a Data Warehouse
        • Physical Design for a Data Warehouse
      • Creating an ETL Solution with SSIS
        • Introduction to ETL with SSIS
        • Exploring Source Data
        • Implementing Data Flow
      • Implementing Control Flow in an SSIS Package
        • Introduction to Control Flow
        • Creating Dynamic Packages
        • Using Containers
        • Managing Consistency
      • Debugging and Troubleshooting SSIS Packages
        • Debugging an SSIS Package
        • Logging SSIS Package Events             
        • Handling Errors in an SSIS Package
      • Implementing an Incremental ETL Process
        • Introduction to Incremental ETL
        • Extracting Modified Data
        • Loading Modified Data
      • Incorporating Data from the Cloud into a Data Warehouse
        • Overview of Cloud Data Sources
        • SQL Server Database
        • The Windows Azure Marketplace
      • Enforcing Data Quality
        • Introduction to Data Quality
        • Using Data Quality Services to Cleanse Data
        • Using Data Quality Services to Match Data
      • Using Master Data Services
        • Introduction to Master Data Services
        • Implementing a Master Data Services Model
        • Using the Master Data Services Add-in for Excel
      • Extending SQL Server Integration Services
        • Using Custom Components in SSIS
        • Using Scripts in SSIS
      • Deploying and Configuring SSIS Packages
        • Overview of SSIS Deployment
        • Deploying SSIS Projects
        • Planning SSIS Package Execution
      • Consuming Data in a Data Warehouse
        • Introduction to Business Intelligence
        • Introduction to Reporting
        • Introduction to Data Analysis
    • Implementing Data Models and Reports with Microsoft SQL Server 2012

      Duration

      32 Hours

      Overview

      This five-day instructor-led course teaches students how to empower information workers through self-service analytics and reporting. Students will learn how to implement multidimensional analysis solutions, create PowerPivot and tabular data models, deliver rich data visualizations with PowerView and SQL Server Reporting Services, and discover business insights by using data mining.

      Course Outline

      • Introduction to Business Intelligence and Data Modeling
        • Introduction to Business Intelligence
        • The Microsoft Business Intelligence Platform
      • The Microsoft Business Intelligence Platform
        • Introduction to Reporting Services
        • Creating a Report with Report Designer
        • Grouping and Aggregating Data in a Report
        • Showing Data Graphically
        • Filtering Reports by Using Parameters
        • Publishing and Viewing a Report
      • Supporting Self Service Reporting
        • Introduction to Self Service Reporting
        • Shared Data Sources and Datasets
        • Report Parts
      • Managing Report Execution and Delivery
        • Managing Report Security
        • Managing Report Execution
        • Subscriptions and Data Alert
        • Troubleshooting Reporting Services
      • Creating Multidimensional Databases
        • Introduction to Multidimensional Analysis
        • Creating Data Sources and Data Source Views
        • Creating a Cube
        • Overview of Cube Security
      • Working with Dimensions
        • Configuring Dimensions
        • Defining Attribute Hierarchies
        • Sorting and Grouping Attributes
      • Working with Measures and Measure Groups
        • Working with Measures
        • Working with Measure Groups
      • Introduction to MDX
        • MDX Fundamentals
        • Adding Calculations to a Cube
        • Using MDX to Query a Cube
      • Customizing Cube Functionality
        • Working with Key Performance Indicators
        • Working with Actions
        • Working with Perspectives
        • Working with Translations
      • Implementing a Tabular Data Model with Microsoft PowerPivot
        • Introduction to Tabular Data Models and PowerPivot Technologies
        • Creating a Tabular Data Model by Using PowerPivot for Excel
        • Sharing a PowerPivot Workbook and Using PowerPivot Gallery
      • Introduction to DAX
        • DAX Fundamentals
        • Using DAX to Create Calculated Column and Measures in a Tabular Data Model
      • Implementing an Analysis Services Tabular Data Model
        • Introduction to Analysis Services Tabular Data Model Projects
        • Developing an Analysis Services Tabular Data Model in SQL Server Data Tools
      • Creating Data Visualizations with Power View
        • Introduction to Power View
        • Visualizing Data with Power View
      • Performing Predictive Analysis with Data Mining
        • Overview of Data Mining
        • Creating a Data Mining Solution
        • Validating a Data Mining Solution
        • Consuming a Data Mining Solution
    • Querying Microsoft SQL Server 2012-DB Track

      Duration

      40 Hours

      Overview

      This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2012 database. The course focuses on teaching individuals how to use SQL Server 2012 product features and tools related to maintaining a database.Also this course helps you prepare for the Exam 70-462.

      Course Outline

      • Introduction to Microsoft SQL Server 2012
        • Introducing Microsoft SQL Server 2012
        • Getting Started with SQL Server Management Studio
      • Getting Started with SQL Azure
        • Overview of SQL Azure
        • Working with SQL Azure
      • Introduction to T-SQL Querying
        • Introducing T-SQL
        • Understanding Sets
        • Understanding Predicate Logic
        • Understanding the Logical Order of Operations in SELECT statements
      • Writing SELECT Queries
        • Writing Simple SELECT Statements
        • Eliminating Duplicates with DISTINCT
        • Using Column and Table Aliases
        • Writing Simple CASE Expressions
      • Querying Multiple Tables
        • Understanding Joins
        • Querying with Inner Joins
        • Querying with Outer Joins
        • Querying with Cross Joins and Self Joins
      • Sorting and Filtering Data
        • Sorting Data
        • Filtering Data with a WHERE Clause
        • Filtering with the TOP and OFFSET-FETCH Options
        • Working with Unknown and Missing Values
      • Working with SQL Server 2012 Data Types
        • Introducing SQL Server 2012 Data Types
        • Working with Character Data
        • Working with Date and Time Data
      • Using Built-In Functions
        • Writing Queries with Built-In Functions
        • Using Conversion Functions
        • Using Logical Functions
        • Using Functions to Work with NULL
      • Grouping and Aggregating Data
        • Using Aggregate Functions
        • Using the GROUP BY Clause
        • Filtering Groups with HAVING
      • Using Subqueries
        • Writing Self-Contained Subqueries
        • Writing Correlated Subqueries
        • Using the EXISTS Predicate with Subqueries
      • Using Table Expressions
        • Using Derived Tables
        • Using Common Table Expressions
        • Using Views
        • Using Inline Table-Valued Functions
      • Using Set Operators
        • Writing Queries with the UNION Operator
        • Using EXCEPT and INTERSECT
        • Using APPLY
      • Using Window Ranking, Offset and Aggregate Functions
        • Creating Windows with OVER
        • Exploring Window Functions
      • Pivoting and Grouping Sets
        • Writing Queries with PIVOT and UNPIVOT
        • Working with Grouping Sets
      • Querying SQL Server Metadata
        • Querying System Catalog Views and Functions
        • Executing System Stored Procedures
        • Querying Dynamic Management Objects
      • Executing Stored Procedures
        • Querying Data with Stored Procedures
        • Passing Parameters to Stored Procedures
        • Creating Simple Stored Procedures
        • Working with Dynamic SQL
      • Programming with T-SQL
        • T-SQL Programming Elements
        • Controlling Program Flow
      • Implementing Error Handling
        • Using TRY / CATCH Blocks
        • Working with Error Information
      • Implementing Transactions
        • Transactions and the Database Engine
        • Controlling Transactions
      • Improving Query Performance
        • Factors in Query Performance
        • Displaying Query Performance Data

    Development Track Dynamics AX

    • Data Upgrade and Code Upgrade to Microsoft Dynamics AX 2012

      Duration

      35 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Introduce the Source-to-target framework.
      • Discuss key features of Microsoft Dynamics AX 2012 upgrade.
      • Describe the system architecture that is needed to perform an upgrade from Microsoft Dynamics AX 4.0 or Microsoft Dynamics AX 2009 to Microsoft Dynamics AX 2012.
      • List the available options for cleaning data before an upgrade.
      • Describe the best practices to run an upgrade.
      • Configure Microsoft Dynamics AX and Microsoft SQL Server for high upgrade performance.
      • Understand project planning challenges.
      • Explain the steps to upgrade code from Microsoft Dynamics AX 4.0 or Microsoft Dynamics AX 2009 to Microsoft Dynamics AX 2012.
      • Discuss ways that Microsoft Dynamics AX 2012 has changed code that might affect a code upgrade.
      • Review the different kinds of data upgrade scripts.
      • Explain how to write source upgrade scripts.
      • Describe specific strategies for writing scripts.
      • Discuss some changes in Microsoft Dynamics AX 2012 that affect data upgrades.
      • Discuss techniques for debugging scripts.
      • Perform a data upgrade.

      Course Outline

      • Overview
        • Source-To-Target Framework
        • Preprocessing Framework
        • Upgrade Key Features
        • Upgrade References
      • Planning
        • Requirements for a Successful Upgrade
        • Data Preparation
        • Upgrade Readiness
        • Upgrade Best Practices
        • Configuration for Performance
        • Project Planning
      • Code Upgrade
        • Code Customization
        • Code Upgrade Process
        • Detect Upgrade Conflicts
        • Changes in Microsoft Dynamics AX 2012 that Affect Code
      • Data Upgrade
        • Data Upgrade Scripts
        • Install Upgrade Framework Files
        • Source Upgrade Scripts
        • Target Data Upgrade Scripts
        • Remove Obsolete Objects with Configuration Keys
        • Virtual Company Considerations
        • Write Scripts
        • Changes in Microsoft Dynamics AX that Affect Data Upgrade
        • Adding Checklist Items
        • Debugging
      • Perform a Data Upgrade
        • Prepare the Source
        • Preprocessing Upgrade State Transfer Tool
        • Prepare the Target
        • Data Upgrade
      • End to End
        • Overview
        • Planning
        • Code Upgrade
        • Data Upgrade
        • Perform a Data Upgrade
    • Delivering Microsoft Dynamics Solutions with Sure Step

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • After completing this course, students should be able to:
      • Understand project management essentials.
      • Identify waterfall fundamentals.
      • Exam agile essentials.
      • Examine how to prepare and plan for a Diagnostic phase.
      • Decide, plan, and deliver Sure Step decision accelerators.
      • Define the scope of the project based on results from the decision accelerator.
      • Guide the customer toward the most efficient implementation process and project type.
      • Produce time and cost estimates for the project.
      • Plan the resources for the project and plan for risks.
      • Prepare for and conduct the Kickoff meeting with the Customer.
      • Determine if a Solutions Overview is necessary.
      • Understand the Detailed Business Process Analysis.
      • Identify and document functional requirement Fits and Gaps.
      • Control scope creep by implementing proposal management.
      • Plan early for the Deployment phase by creating a deployment plan.
      • Learn how to use solution design documents.
      • Examine Performance Reporting and Status Reporting.
      • Plan and perform testing activities across different phases.
      • Conduct a tollgate review.
      • Examine the Sure Step Agile project type.
      • Prepare and conduct the cutover from the non-production to production environment.
      • Understand the importance of quality management during the Operation phase.
      • Identify how to work towards project closure.

      Course Outline

      • Introduction to Projects
        • What is a Project
        • Project Challenges
        • Project Management
        • Agile Models
      • Introduction to Sure Step
        • Introduction to Sure Step
        • Microsoft Dynamics Sure Step Model
        • Microsoft Dynamics Sure Step Client
        • Microsoft Dynamics Sure Step Online
        • Project Repositories
      • Project Planning and Solution Envisioning in the Diagnostic Phase
        • Position Solution Envisioning and the Diagnostic Phase.
        • Top-Down View on the Diagnostic Phase.
        • Overview and Positioning of Decision Accelerator offerings.
        • Introduction to the Microsoft Dynamics Sure Step Case Study.
      • Delivering Decision Accelerators
        • Use the tools, templates, and links to help you deliver the Requirements and Process Review decision accelerator
      • Proposal Generation and Final Licensing and Services Agreements
        • Proposal Generation
        • Final Licensing and Services Agreement
      • Proposal Generation and Final Licensing and Services Agreements
        • Risk Management
        • Quality Management
        • Communication Management
        • Managing Scope Changes
        • Resource Management
      • Waterfall Delivery
        • Analysis Phase
        • Design Phase
        • Development Phase
      • Agile Delivery
        • Agile Preparation
        • Agile Execution
      • Deployment Phase
        • Conduct User Training
        • Testing Activities During the Deployment phase
        • The Production environment
        • Create the Production Operations guide
        • Data migration
        • Go-Live
      • Operation Phase
        • Quality Management
        • Additional Operation Activities
        • Project Closure
    • Development I in Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Describe the basic features of Microsoft Dynamics AX 2012.
      • Review basic form navigation.
      • Review the architecture of Microsoft Dynamics AX 2012.
      • Describe the options for making development changes in Microsoft Dynamics AX 2012.
      • Describe the theory of Model Driven Architecture in Microsoft Dynamics AX 2012.
      • Review licensing and configuration.
      • Explain the MorphX development environment and the Application Object Tree.
      • Design tables using MorphX.
      • Describe the different data types within Microsoft Dynamics AX.
      • Create a new table.
      • Learn how to create and modify indexes using MorphX.
      • Describe relations on Microsoft Dynamics AX tables.
      • Learn how to create and modify Enumerated data types.
      • Learn how to create and modify views.
      • Design and build Forms in Microsoft Dynamics AX.
      • Join two data sources on a form.
      • Create customized menus and menu items.
      • Create a form using form templates.
      • Know the components of a list page.
      • Create a new FactBox.
      • Describe the elements of Role Based Security in Microsoft Dynamics AX.
      • Setup a new user.
      • Assign roles to a user.
      • Assign a security role to a user.
      • Edit duties assigned to a role.
      • Edit privileges assigned to a duty.
      • Edit permissions assigned to a privilege.
      • Search for roles with access to a menu item.

      Course Outline

      • Architecture
        • Introduction
        • Features of Microsoft Dynamics AX
        • Architecture
        • Development Environment
        • Model Driven Architecture
        • Licensing and Configuration
      • Data Dictionary
        • Introduction
        • MorphX and the Application Object Tree
        • Tables
        • Data Types: Primitive and Extended
        • Creating Tables
        • Indexes
        • Relations
        • Base Enumerations
        • Views
      • User Interfaces
        • Introduction
        • Forms
        • Joining Data Sources
        • Menus Items
        • Form Templates
        • List Pages
        • FactBoxes
      • Security
        • Introduction
        • Definitions
        • Set Up a New User
        • Assign a User to a Role
        • Change Duties on a Role
        • Change Privileges on a Duty
        • Assign a Permission to a Privilege
        • Investigate Access
    • Development II in Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Identify key features of developing with X++.
      • Describe the basic foundation of object-oriented programming.
      • Use the development tools available within Microsoft Dynamics AX 2012.
      • Create object and data models from existing application elements by using the Reverse Engineering tool.
      • Use best practices to instill good programming habits.
      • Declare and use extended data types for variables.
      • Use the various operators available in X++.
      • Control program flow using conditional statements in X++.
      • Repetitively call the same blocks of code by using Loop statements.
      • Use standard functions that are built in to the application.
      • Use output commands to display data and messages to the user.
      • Use the classes within Microsoft Dynamics AX 2012 X++ development.
      • Control access to methods using Access Control Method Modifiers.
      • Extend a class using the concept of inheritance.
      • Describe the differences between an object and a class.
      • Initialize variables in the appropriate place according to scoping rules.
      • Call methods within the same class.
      • Use the different method types available.
      • Describe the similarities and differences between tables and classes.
      • Use the eventing publisher and subscriber model when modifying code in the application.
      • Retrieve data from the database using a select statement.
      • Create, update and delete data in the database.
      • Use and build queries using kernel classes.
      • Examine the exception handling mechanism in Microsoft Dynamics AX.
      • Use the Try, Catch, and Retry statements.
      • Throw an exception from code.
      • Identify and create code used to handle optimistic concurrency exceptions.
      • Set permissions on application elements.
      • Design and create security policies.
      • Secure unsafe Application Programming Interfaces (APIs) using the Code Access Security framework.
      • Authenticate data returned from display methods.

      Course Outline

      • Introduction to X++
        • Introduction
        • Characteristics of X++
        • Development Tools
        • Reverse Engineering
        • Best Practices
      • X++ Control Statements
        • Introduction
        • Introduction to Variables
        • Operators
        • Conditional Statements
        • Loops
        • Built-in Functions
        • Communication Tools
      • Classes and Objects
        • Introduction
        • Classes
        • Method Access Control
        • Inheritance
        • Objects
        • Scoping and Parameters in X++
        • Methods
        • Referencing Object Methods
        • Method Types
        • Table as Classes
        • Eventing
      • Accessing the Database
        • Introduction
        • Retrieving Data
        • Data Manipulation
        • Queries
      • Exception Handling
        • Introduction
        • Exceptions
        • Try and Catch Exceptions
        • Throwing Exceptions
        • Optimistic Concurrency Exceptions
      • Security for Developers
        • Introduction
        • Permissions
        • Security Policies
        • Code Access Security
        • Display Method Authorization
    • Installation and Configuration for Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Review the main concepts of Installation and Configuration in Microsoft Dynamics AX 2012.
      • Discuss the architecture and requirements of Microsoft Dynamics AX 2012.
      • Install Microsoft Dynamics AX 2012.
      • Add users to Microsoft Dynamics AX 2012 and assign them to roles in the organization.
      • Understand the Microsoft Dynamics AX 2012 role based security architecture.
      • Describe architecture for Services and the Application Integration Framework.
      • Setup an inbound port using services.
      • Install services on IIS.
      • Explain the capabilities of workflow in Microsoft Dynamics AX 2012.
      • Configure an approval workflow.
      • Use the SQL Server Analysis Services Project Wizard.
      • Discuss the Microsoft Dynamics AX 2012 reporting architecture.
      • Deploy Microsoft Dynamics AX 2012 SQL Server Reporting Services reports.
      • Deploy and configure Enterprise Portal.
      • Manage Models in Microsoft Dynamics AX 2012.
      • Setup alerts, email, and batch processing in Microsoft Dynamics AX 2012.
      • Discuss the Microsoft Dynamics AX 2012 organization model at a high level.

      Course Outline

      • Overview and Planning
        • Overview
        • Server Setup
        • Domain Accounts
        • Planning
        • Architecture
        • Planning Hardware and Software
        • RAID Subsystem
        • Disaster Recovery
        • Staff Skills Review
        • Naming Convention
        • Components
      • Managing Users and Security
        • Security Overview
        • Authentication
        • Adding Users
        • Adding Active Directory Groups
        • Role Based Security
        • Extensible Data Security Framework
        • Customizing Security
      • Services
        • Services Overview
        • Administration
        • Integration and Planning
        • Infrastructure and Deployment
        • Troubleshoot and Monitor Services
        • Security
      • Workflow
        • General Features
        • Architecture
        • Create a Workflow
        • Graphical Workflow Editor
        • Configure an Approval Element
        • Configure Decisions
        • Configure a Parallel Activity
        • Configure a Sub Workflow
        • Configure Line-Item Workflows
        • Configure Tasks
        • Completing a Workflow Configuration
        • Workflow Types
        • Administration
        • Inquiries and Reports
      • Analytics
        • Cube Overview
        • Installation and Deployment
        • Configuration
        • Security
      • Reporting
        • Overview
        • Planning Considerations for Reporting
        • Batch Support
        • Installation and Deployment
        • Configure Report Servers
        • Security Considerations
      • Enterprise Portal
        • About Enterprise Portal
        • Installation
        • Security and Authentication
        • Deployment
        • Configuration and Administration
      • Administration
        • Model Management
        • System Monitoring
        • System Administration
        • Set Up and Manage Emails
        • Set Up and Manage Batch Processing
        • Set Up and Manage Alerts
      • Organization Model
        • About Organizations and Organizational Hierarchies
        • Plan the Organizational Hierarchy
        • Working with Legal Entities
        • Working with Operational Units
        • Working with Organizational Hierarchies
        • Organization Hierarchy Examples
    • Introduction to Microsoft Dynamics AX 2012

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Understand that Microsoft Dynamics AX provides a powerful solution.
      • Understand that Microsoft Dynamics AX provides an agile solution.
      • Understand that Microsoft Dynamics AX provides a simple solution.
      • Understand that Microsoft Dynamics AX provides a unified solution from Microsoft.
      • Understand the industry focus for Microsoft Dynamics AX2012.
      • Understand the broad functionality provided in Microsoft Dynamics AX2012.
      • Describe the components of the rich client user interface.
      • Navigate the Microsoft Dynamics AX menu structure.
      • Find a customer in the customer list page.
      • Create a sales order.
      • Create an alert rule.
      • Update a sales order to shipped.
      • View details of a selected field.
      • Invoice a sales order.
      • Use the Help.
      • Personalize a form.
      • Post a customer payment.
      • Use workflows.
      • Submit a workflow.
      • Describe quick navigation tips.
      • Describe the types of end-users who use Enterprise Portal.
      • Describe the functionality available to users on Enterprise Portal.
      • Describe the components of Enterprise Portal user interface.
      • Describe the Reporting and BI needs of different types of users.
      • Describe the tools available to view and analyze data in Microsoft Dynamics AX.
      • Create an advanced filter.
      • Save a filter as a cue on the role center.
      • Build a report in Microsoft Excel.
      • Create and use a template in Microsoft Word.
      • View a standard report.
      • Schedule a report to be emailed periodically.
      • Modify and add KPIs to a role center.
      • Create a pivot table using OLAP cubes.
      • Describe other reporting options available with Microsoft Dynamics AX.
      • Describe the organizational structure in Microsoft Dynamics AX.
      • Describe basic data setup and configuration.
      • Setup a new user in Microsoft Dynamics AX.
      • Create a definition group.
      • Import data using Microsoft Excel.
      • Describe the components of the System Architecture of Microsoft Dynamics AX 2012.
      • Describe the options for making development changes in Microsoft Dynamics AX 2012

      Course Outline

      • Overview
        • Powerful Solution
        • Agile Solution
        • Simple Solution
        • Pervasive Interoperability
        • Industry Focus
        • Functionality
      • Basic Navigation
        • Rich client user interface
        • Alerts
        • View details
        • Help
        • Personalization
        • Workflow
        • Quicktips
      • Enterprise Portal
        • Enterprise Portal users
        • Enterprise Portal user interface
      • Reporting
        • Reporting and Business Intelligence (BI) users
        • Reporting and BI tools
        • Microsoft Dynamics AX tools
        • SQL Reporting Services
        • SQL Analysis Services
        • Other tools
      • System Administration
        • Organization Structure
        • Basic Data Setup
        • Users
        • Data Import/Export
      • Technology
        • System Architecture
        • Development Environments
        • Model Driven Architecture
    • SQL Optimization for Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Create a plan for Microsoft Dynamics AX 2012 infrastructure.
      • Configure parameters to improve the performance of Microsoft Dynamics AX 2012.
      • Create Maintenance plans in SQL Server to maintain the performance of Microsoft Dynamics AX 2012.
      • Design data structures in Microsoft Dynamics AX 2012 to improve their performance.
      • Evaluate table design structure in Microsoft Dynamics AX 2012 to improve performance.
      • Tune indexes.
      • Tune queries.
      • Review X++ best practices that affect performance.    
      • Define a performance tuning approach.
      • Understand the tools available to monitor and solve performance problems.

      Course Outline

      • Infrastructure and Capacity Planning for Microsoft Dynamics AX 2012
        • Microsoft Dynamics AX 2012 Architecture Review
        • Sizing Questions
        • Hardware Sizing Resources
        • Moving from Theory to Practice
      • Configuration Best Practices
        • SQL Server Configuration
        • Microsoft Dynamics AX 2012 Settings
        • Design Effective SQL Server Maintenance Plans
      • Database Design Considerations
        • Create and Maintain Database Objects
        • Data Types
        • Table Caching
        • Table Inheritance
        • Temporary Tables
        • Indexing
        • Concurrency Control
        • Data Compression
      • X++ SQL Code Best Practices
        • Index Tuning
        • Query Tuning
      • Microsoft Dynamics AX 2012 X++ Coding for Performance Best Practices
        • Development Practices to Do and Not Do
        • Code Placement
        • Batching and Batch Strategies
        • Form Considerations
        • Response Time Expectations
      • Post-Implementation: Monitoring and Performance
        • Performance Tuning Approach
        • Locking, Blocking, and Deadlocks
        • SQL Server Reporting Services and Enterprise Portal Performance Tuning
        • Performance Analyzer for Microsoft Dynamics AX (DynamicsPerf)
        • Microsoft Dynamics AX Trace Parser
        • Microsoft Dynamics AX Diagnostic Framework (Beta)
        • Windows Performance Monitor (PerfMon)
        • Other Tools
        • Tools to be Cautious About
        • CIL

    Ethical Hacking Track

    • Certified Ethical Hacker (C|EH v8)

      Duration

      56 Hours

      Overview

      The goal of this course is to help you master an ethical hacking methodology that can be used in a penetration testing or ethical hacking situation. You walk out the door with hacking skills that are highly in demand, as well as the internationally recognised Certified Ethical Hacker certification.

      Course Outline

      • Introduction to Ethical Hacking
      • Footprinting and Reconnaissance
      • Scanning Networks
      • Enumeration
      • System Hacking
      • Trojans and Backdoors
      • Viruses and Worms
      • Sniffers
      • Social Engineering
      • Denial of Service
      • Session Hijacking
      • Hacking Webservers
      • Hacking Web Applications
      • SQL Injection
      • Hacking Wireless Networks
      • Evading IDS, Firewalls, and Honeypots
      • Buffer Overflow
      • Cryptography
      • Penetration Testing

    Finanacial Dynamics AX Track

    • Delivering Microsoft Dynamics Solutions with Sure Step

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • After completing this course, students should be able to:
      • Understand project management essentials.
      • Identify waterfall fundamentals.
      • Exam agile essentials.
      • Examine how to prepare and plan for a Diagnostic phase.
      • Decide, plan, and deliver Sure Step decision accelerators.
      • Define the scope of the project based on results from the decision accelerator.
      • Guide the customer toward the most efficient implementation process and project type.
      • Produce time and cost estimates for the project.
      • Plan the resources for the project and plan for risks.
      • Prepare for and conduct the Kickoff meeting with the Customer.
      • Determine if a Solutions Overview is necessary.
      • Understand the Detailed Business Process Analysis.
      • Identify and document functional requirement Fits and Gaps.
      • Control scope creep by implementing proposal management.
      • Plan early for the Deployment phase by creating a deployment plan.
      • Learn how to use solution design documents.
      • Examine Performance Reporting and Status Reporting.
      • Plan and perform testing activities across different phases.
      • Conduct a tollgate review.
      • Examine the Sure Step Agile project type.
      • Prepare and conduct the cutover from the non-production to production environment.
      • Understand the importance of quality management during the Operation phase.
      • Identify how to work towards project closure.

      Course Outline

      • Introduction to Projects
        • What is a Project
        • Project Challenges
        • Project Management
        • Agile Models
      • Introduction to Sure Step
        • Introduction to Sure Step
        • Microsoft Dynamics Sure Step Model
        • Microsoft Dynamics Sure Step Client
        • Microsoft Dynamics Sure Step Online
        • Project Repositories
      • Project Planning and Solution Envisioning in the Diagnostic Phase
        • Position Solution Envisioning and the Diagnostic Phase.
        • Top-Down View on the Diagnostic Phase.
        • Overview and Positioning of Decision Accelerator offerings.
        • Introduction to the Microsoft Dynamics Sure Step Case Study.
      • Delivering Decision Accelerators
        • Use the tools, templates, and links to help you deliver the Requirements and Process Review decision accelerator
      • Proposal Generation and Final Licensing and Services Agreements
        • Proposal Generation
        • Final Licensing and Services Agreement
      • Proposal Generation and Final Licensing and Services Agreements
        • Risk Management
        • Quality Management
        • Communication Management
        • Managing Scope Changes
        • Resource Management
      • Waterfall Delivery
        • Analysis Phase
        • Design Phase
        • Development Phase
      • Agile Delivery
        • Agile Preparation
        • Agile Execution
      • Deployment Phase
        • Conduct User Training
        • Testing Activities During the Deployment phase
        • The Production environment
        • Create the Production Operations guide
        • Data migration
        • Go-Live
      • Operation Phase
        • Quality Management
        • Additional Operation Activities
        • Project Closure
    • Financial I in Microsoft Dynamics AX 2012

      Duration

      28 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Set up General Ledger.
      • Set up a Chart of Accounts.
      • Set up Journals.
      • Enter General Ledger Transactions.
      • Set up Sales Tax Components.
      • Set up Reason Codes and use the Fill Utility.
      • Set up Bank Accounts and Bank Parameters.
      • Enter Bank Transactions.
      • Set up Accounts Payable.
      • Enter Accounts Payable Transactions.
      • Set up Accounts Receivable.
      • Enter Accounts Receivable Transaction

      Course Outline

      • General Ledger Setup
        • Currency and Exchange Rate Setup
        • Periods and Fiscal Year Setup
        • Date Intervals
        • Reason Codes
        • Financial Dimensions
        • Financial Dimension Sets
        • Period Allocations
      • Chart of Accounts Setup
        • Main Account Categories
        • Chart of Accounts
        • Main Account Information
        • Main Account Administration Information
        • Main Account Setup Information
        • Configuring Account Structures
        • Advanced Rules
        • Ledger Setup
        • Accounts for Automatic Transactions
        • Inquiries and Reports Related to the Chart of Accounts
      • Journal Setup
        • Journal Setup
        • Journal Controls
        • Journal Descriptions
        • Balance Control Accounts
        • General Ledger Parameters
      • General Ledger Daily Procedures
        • General Ledger Journals
        • Enter General Ledger Transactions
        • Posting Multiple Journals
        • Approval Journals
        • Gathering Data for an Approval Journal
        • Voucher Templates
        • Periodic Journals
        • General Ledger Transaction Reversal
        • Reversing Entries - General Journal
        • Inquire and View Reports on Daily Journal Transactions
      • Sales Tax Setup
        • Sales Tax Overview
        • Ledger Posting Groups
        • Sales Tax Authorities
        • Sales Tax Settlement Periods
        • Sales Tax Codes
        • Sales Tax Code Intervals
        • Sales Tax Groups
        • Item Sales Tax Groups
        • Sales Tax Jurisdictions
        • Sales Tax Transactions
        • Sales Tax Exemption
        • Withholding Sales Tax
      • Financial Features
        • Financial Reason Codes
        • Fill Utility
      • Cash and Bank Management Setup
        • Bank Transaction Types
        • Bank Transaction Groups
        • Cash and Bank Management Parameters
        • Payment Purpose Codes
        • Bank Groups
        • Bank Accounts
        • Check Layout
      • Cash and Bank Management Daily Procedures
        • Create Checks
        • Delete a Check
        • Deposit Slips
        • Void Unposted Checks
        • Refund Checks
        • Bank Remittance
        • Payment Reversal
        • Reconcile a Bank Account
      • Accounts Payable Daily Procedures
        • Invoice Journals in Accounts Payable
        • Invoice Register
        • Invoice Approval Journal
        • Vendor Invoice Pool Excluding Posting Details
        • Invoice Journal
        • Voucher Template
        • Payment Journals
        • Prepayments
        • Invoice Matching
        • Charges to Purchase Order Invoices
        • Edit Open Transactions
        • Reverse a Closed Transaction
        • Print Management
      • Accounts Receivable Setup
        • Payment Schedule
        • Terms of Payment
        • Payment Days
        • Cash Discounts
        • Payment Fee
        • Methods of Payment
        • Customer Groups
        • Accounts Receivable Posting Profiles
        • Accounts Receivable Customers
      • Accounts Receivable Daily Procedures
        • Free Text Invoice - Description and Usage
        • Payment Journals
        • Edit Open Transactions
        • Placing an Accounts Receivable Transaction on Hold
        • Reverse Settlements
        • Reimburse a Customer
        • Reason Codes
        • Print Management
    • Financial II in Microsoft Dynamics AX 2012

      Duration

      28 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Set up Basic Budgeting and configure Budget Controls.
      • Enter Budget Data.
      • Define an Encumbrance and complete year-end Commitments.
      • Set up Cash Flow Forecasting and create and calculate Cash Flow transactions.
      • Set up and run Foreign Currency Revaluation.
      • Set up and process Advanced Payments.
      • Set up Intercompany Accounting and post and trace Intercompany transactions.
      • Set up Consolidation and Subsidiary Companies.
      • Print Customer Statements, process Collection Letters, set up Interest Codes and calculate Interest.
      • Define Workflows and create financial module Approvals.
      • Complete Year-End steps and procedures.
      • Create and print Financial Statements

      Course Outline

      • Budgeting
        • Budgeting Overview
        • Basic Budgeting Setup
        • Budget Control
        • Configuring Budget Control
      • Use and Manage Budgets
        • Budget Amounts
        • Using Budget Control
        • Budget Reporting and Inquiries
        • Budget Transaction Web Services
        • Integrated Budgeting
        • Transfer Budgets To and From General Ledger
      • Commitment Accounting
        • Defining Purchase Order Encumbrances
        • Setting Up Encumbrances
        • Purchase Order Encumbrance Transactions
        • Encumbrance Year-End Process
      • Cash Flow Management
        • Relationship of Cash Flow to Other Modules
        • Set Up Cash Flow Forecasting
        • Define a Cash Flow Forecast Budget Model
        • Create Cash Flow Transactions
        • Calculate Cash Flow Transactions
      • Multicurrency
        • Setup
        • Foreign Currency Revaluation
        • Accounts Receivable and Accounts Payable Exchange Rate Adjustments
      • Advanced Payments
        • Bridging Accounts
        • Electronic Vendor Payments
        • Electronic Customer Payments
        • Centralized Payments
        • Prepayments (Deposits)
        • Bill of Exchange Administration
        • Ledger Accrual
      • Intercompany Accounting 
        • Post Intercompany Transactions
        • Intercompany Posting Setup
        • Post an Intercompany Transaction
        • Trace an Intercompany Entry
      • Consolidations
        • Set Up a Consolidation Company
        • Set Up a Subsidiary Company
        • Perform a Consolidation
        • Consolidations Inquiry
        • View and Delete Consolidation Transactions
        • Intercompany Eliminations
      • Collections Management
        • Customer Account Statement
        • Set Up Collection Letters
        • Process Collection Letters
        • Set Up Interest Codes
        • Calculate Interest
        • Managing Collections and Collection Agents
        • View and Manage Collections Information
        • Advanced Collections Management Tasks
      • Financial Workflows
        • Workflow Types
        • Workflow Configurations
        • Workflow Approvals
        • General Ledger Workflow
        • Accounts Payable Workflow
        • Accounts Receivable Workflow
        • Managing Workflows
      • Year-End Close
        • Create a New Fiscal Year
        • Control Transactions in a Closing Period
        • Create and Post a Closing Sheet
        • Transfer Opening Balances
      • Financial Statements
        • Financial Statement Setup
        • Financial Statement Row Definition
        • Financial Statement Column Definition
        • Print a Financial Statement
        • Create a Balance Sheet
        • Dimension Reports
        • XBRL Taxonomy
    • Fixed Assets in Microsoft Dynamics AX 2012

      Duration

      28 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Define fixed assets and describe the integration of the Fixed assets module with General ledger, Accounts payable, Accounts receivable, Project accounting, and Inventory management modules.
      • Set up the fixed assets module.
      • Set up assets.
      • Compare different fixed asset Transaction Types and methods for recording transactions.
      • Run inquiries and reports.

      Course Outline

      • Introduction
        • Fixed Assets Overview
        • Structure
        • Integration with Other Modules
      • Setup Procedures
        • System Setup for Fixed Assets
        • Fixed Assets Module Setup
        • Parameters
        • Depreciation Methods
        • Depreciation Conventions
        • Depreciation Books Overview
        • Extended Functionality Features - Provision Types and Bonus Depreciation
        • Mass Update Depreciation Conventions for a Depreciation Book
      • Setup of Assets 
        • Fixed Assets Form
        • Set Up Assets
        • Lend Assets
        • Assign Bar Codes to Assets
        • Asset Budgeting
        • Project Module Integration to Fixed Assets
      • Asset Transactions  
        • Scenario
        • Typical Fixed Asset Transaction Types
        • Record Acquisitions
        • Create and Acquire Fixed Assets from Purchasing
        • Record Depreciation
        • Record Value Adjustments
        • Record Disposals
        • Transaction Reversals
        • Replacement Cost and Insured Value Update
        • Copy Fixed Assets and Change Fixed Asset Groups
        • Fixed Asset Additions
      • Inquiries and Reports 
        • Inquiries
        • Reports
    • Introduction to Microsoft Dynamics AX 2012

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Understand that Microsoft Dynamics AX provides a powerful solution.
      • Understand that Microsoft Dynamics AX provides an agile solution.
      • Understand that Microsoft Dynamics AX provides a simple solution.
      • Understand that Microsoft Dynamics AX provides a unified solution from Microsoft.
      • Understand the industry focus for Microsoft Dynamics AX2012.
      • Understand the broad functionality provided in Microsoft Dynamics AX2012.
      • Describe the components of the rich client user interface.
      • Navigate the Microsoft Dynamics AX menu structure.
      • Find a customer in the customer list page.
      • Create a sales order.
      • Create an alert rule.
      • Update a sales order to shipped.
      • View details of a selected field.
      • Invoice a sales order.
      • Use the Help.
      • Personalize a form.
      • Post a customer payment.
      • Use workflows.
      • Submit a workflow.
      • Describe quick navigation tips.
      • Describe the types of end-users who use Enterprise Portal.
      • Describe the functionality available to users on Enterprise Portal.
      • Describe the components of Enterprise Portal user interface.
      • Describe the Reporting and BI needs of different types of users.
      • Describe the tools available to view and analyze data in Microsoft Dynamics AX.
      • Create an advanced filter.
      • Save a filter as a cue on the role center.
      • Build a report in Microsoft Excel.
      • Create and use a template in Microsoft Word.
      • View a standard report.
      • Schedule a report to be emailed periodically.
      • Modify and add KPIs to a role center.
      • Create a pivot table using OLAP cubes.
      • Describe other reporting options available with Microsoft Dynamics AX.
      • Describe the organizational structure in Microsoft Dynamics AX.
      • Describe basic data setup and configuration.
      • Setup a new user in Microsoft Dynamics AX.
      • Create a definition group.
      • Import data using Microsoft Excel.
      • Describe the components of the System Architecture of Microsoft Dynamics AX 2012.
      • Describe the options for making development changes in Microsoft Dynamics AX 2012

      Course Outline

      • Overview
        • Powerful Solution
        • Agile Solution
        • Simple Solution
        • Pervasive Interoperability
        • Industry Focus
        • Functionality
      • Basic Navigation
        • Rich client user interface
        • Alerts
        • View details
        • Help
        • Personalization
        • Workflow
        • Quicktips
      • Enterprise Portal
        • Enterprise Portal users
        • Enterprise Portal user interface
      • Reporting
        • Reporting and Business Intelligence (BI) users
        • Reporting and BI tools
        • Microsoft Dynamics AX tools
        • SQL Reporting Services
        • SQL Analysis Services
        • Other tools
      • System Administration
        • Organization Structure
        • Basic Data Setup
        • Users
        • Data Import/Export
      • Technology
        • System Architecture
        • Development Environments
        • Model Driven Architecture

    Financial Management Track

    • Cost Accounting

      Duration

      16 Hours

      Overview

      • Improve your knowledge regarding the impact of costs on your business;
      • Improve your skills in cost accounting and on comparing the cost of one process to another

      Course Outline

      • Conceptual Framework Underlying Cost Accounting
      • Cost-Volume-Profit (CVP)
      • Ethics in Accounting
      • Standard Costing and Cost Allocation
      • Cost Systems and Sectors
      • Activity-Based Costing Techniques
      • Budgeting and Variance Analysis
      • Cost Planning and Control
      • Management Decision Making, and Control Systems.
    • Cost Reduction and Cost Control

      Duration

      16 Hours

      Overview

      • Emphasize participants' role in cost control and cost reduction.
      • Present a systematic approach to cost reduction.
      • Have participants develop on-the-job cost application plans.

      Course Outline

      • Defining "cost control" and "cost reduction."
      • Analyzing cost factors controlled by participants.
      • Developing a five-step, systematic approach for reducing cost.
      • Determining the impact of waste and how to control it.
      • Communicating cost reduction needs to employees.
      • Getting employees involved in cost reduction efforts.
      • How costs affect profits, growth and job security.
      • Participants develop written on-the-job cost application plans.
    • Credit Management

      Duration

      16 Hours

      Overview

      This course is an introduction to the credit function of a bank and its role in our economy.   The basic tasks of evaluating risk, extending credit, and collecting payments will be examined.   Changes in technology, marketing, and economic influences will also be evaluated.  This course will merge theory and practice through the use of case studies, exercises and role-playing.

      Course Outline

      • The role of credit in the economy
      • The nature of credit
      • The credit department
      • Credit policy
      • The various type of consumer and commercial credit
      • How to conduct a credit investigation for consumer and business loans
      • How to analyze and interpret financial statements to determine creditworthiness
      • How to make lending decisions for consumer and commercial loans
      • Credit Instruments
      • Collection policies and practices  
      • The legal parameters and constraints of lending
      • Assessment and settlement of credit risks
      • Credit control and credit reports
      • Short-term finance
      • Insurance
      • Credit cards
    • Financial Management

      Duration

      16 Hours

      Overview

      This Course will develop your skills to apply the best financial strategies and financial practices that are vital to business success

      Course Outline

      • Financial strategies:
        • The means by which your business produces the results and the profit you want. 
        • The strategy for developing financial policies and systems to measure your progress, efficiency, and profitability; 
        • The strategy for managing your assets, planning for business growth and market expansion, communicating, persuading, and influencing people; 
        • The strategy for teaching people in your company how money gets made--and lost--and what they can do about it; and 
        • The strategy for using delegation as a tool for managing organizational change. 
      • Evaluating Financial Performance
      • Financial Planning and Forecasting
      • Capital Budgeting Analysis
      • Managing Cash Flow
      • The Management of Capital
      • Mergers & Acquisitions
      • Creating Value through Financial Management
    • Supply Chain Management

      Duration

      16 Hours

      Overview

      • To introduce attendees to the different main components of a supply chain management system as well as the different functions involved through the concept of: buy, make, fulfill, marketing, sales and customer service.
      • To introduce the various factors which affect (directly and indirectly) and are affected by the supply chain and steps taken to improve the efficiency and effectiveness' of a supply chain process.

      Course Outline

      • The different component of the supply chain.
      • The various factors affecting the supply chain.
      • Steps for improving the supply chain performance.
      • Procurement and purchasing management.
      • The role of purchasing in the supply-chain- the buy component.
      • How it relate to the different supply chain components.
      • The strategic role of purchasing.
      • Supplier selection, monitoring and evaluation.
      • Purchasing and TQM – just in time concept.
      • Supplier development.
      • How to lower the risk of dealing with different suppliers.
      • Cost reduction programs, partnership model.
      • New purchasing initiatives: e-purchasing.
      • Basic inventory concepts and what is the purpose of inventory.
      • Effective inventory management.
      • Inventory types, and what are inventory costs?
      • Basic inventory management under conditions of certainty.
      • Safety stocks and ordering quantities.
      • Inventory strategy, inventory carrying costs, Inventory turnover, Inventory forecasting.

    First Line Staff Track

    • Communication Strategies

      Duration

      18 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Identify common communication problems that may be holding them back

      • Develop skills in asking questions

      • Identify what their non-verbal messages are telling others

      • Develop skills in listening actively and empathetically

      • Enhance their ability to handle difficult situations

      • Intrapersonal communication

      • Interpersonal communication

      • Dealing with different communication styles

      • Dealing with internal customers

      Course Outline

      • Myths and Realities of Communication

      • Variables in the Communication Process

      • Encoding and Decoding

      • Principles of Effective Communication

      • Communication Channels

      • Direction of communication

      • Communication Process

      • Types of Communication

      • Johari Window Model of Feedback

      • Rules of Feedback;

      • Active and Passive Listening

      • Listening Barriers

      • Listening Styles

      • Non-Verbal Communication

      • The art of questioning

      • Dealing with anger

      • Dealing with difficult and problem people

      • Definition and conceptualization of intrapersonal communication

      • Definition and conceptualization of interpersonal communication and overview of categories

      • Etiquette of Customer Handling

      • Etiquette of Using the Telephone with Customers

         

    • Essentials of Management

      Duration

      12 Hours

      Overview

      • To introduce new managers to the different roles the manager plays.

      • To gain an introduction to leadership and leadership skills.

      • To gain the knowledge and skills necessary to carry visions.

      Course Outline

      • On being effective: What is effectiveness in today's organization?
      • What is management?
        • The aims of management
      • The process of management
        • Planning
        • Organizing
        • Motivating
        • Controlling
        • What else?
      • Managerial roles
      • Managerial qualities and skills (delegation, creativity, leadership, performance management, problem-solving, team-building, time management, communication...)
      • The role of experience in becoming effective manager
      • The role of personality in becoming effective manager (personal development)
      • Factors contributing to being effective manager (cost reduction, productivity, troubleshooting....)
    • Maximizing Innovation and Problem Solving

      Duration

      12 Hours

      Overview

      • To understand the nature of problems and challenges

      • To understand the process of problem solving and lateral thinking

      • To gain the skills and knowledge necessary to solve challenges and problems independently

      • To gain confidence in problem solving

      Course Outline

      • The Art of Problem Solving

      • What’s the Problem?

      • Creative Problem Solving

      • Solution Finding

      • Problem Solved!

      • Thinking Outside the Box

      • Analyzing Problems

      • Mind-Mapping

    • Presentation Skills

      Duration

      18 Hours

      Overview

      Being able to present well is one of the most important communication skills in the business world today. It can be a vital link between business and opportunity. Everyday millions of people present all over the world and companies project their image and reputation through these presentations. Therefore, how we conduct presentations will bring success to the organization on the whole.

      This course is designed specially to help participants plan, prepare and deliver their presentations effectively.

      Course Outline

      • Communication – Definition & Components
      • Elements of a good presentation
      • Planning your presentation
      • Structure
      • Planning a Tailored Presentation
      • Gestures & Movement
      • Visual Aids
      • Handling Rough Times
      • Reducing stage fright
      • Managing your environment
      • Handling questions.
    • Team Building: Developing High Performance Teams

      Duration

      12 Hours

      Overview

      • Identify different types of teams

      • Build teamwork by recognizing and tapping into the twelve characteristics of an effective team

      • Promote trust and rapport by exploring their team player style and how it impacts group dynamics

      • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team

      • Develop strategies for dealing with team conflict and common situations

      • Use action planning and analysis tools to help their team perform better

      Course Outline

      • A Teamwork Style
        • Teamwork, teams and the bottom line
        • Styles of behaving toward team members
        • The aggressive, passive and teamwork styles
        • The behavioral style continuum
      • Creating a Positive Team Environment
        • Three lessons about positive actions
        • Why team members don’t praise each other at work
        • Giving praise to team members
      • Listening for Team Effectiveness
        • Characteristics of poor listeners on a team
        • Poor listening habits
        • Barriers to listening
        • Techniques to overcome listening barriers
        • Three rules for listening
        • Showing understanding
      • Dealing with Conflict and Criticism on the Team
        • Two skills for taking criticism from team members
        • Absorbing criticism
        • Clarifying criticism
      • A Problem Solving Style
        • Typical reactions when team members are criticized
        • What is criticism
        • The Problem Solving Style instead of Criticism
      • Using Persuasion with Team Members
        • Persuasion
        • The benefits of persuasion
        • Team persuasion cases: small group exercise

       

       

       

    • Time Management: Get Organized for Peak Performance

      Duration

      12 Hours

      Overview

      • Better organize yourself and your workspace for peak efficiency.

      • Understand the importance of, and the most useful techniques for, setting and achieving goals.

      • Identify the right things to be doing and develop plans for doing them.

      • Learn what to delegate and how to delegate well.

      • Take control of things that can derail workplace productivity

      Course Outline

      • Introduction
        • The Time Crunch
        • Objectives
      • Time
        • Principles of Time
        • Key Questions for Effective Time Management
        • Key Considerations for Time Management
        • Rules of Time Management
      • Managerial Work and Time Management
        • Characteristics of Managerial Work
        • Behaviors of Effective and Successful Managers
        • The Roles of Managers
      • Managing Yourself
        • Analyzing Time
        • Appraisal Tools
        • The time Log
        • A Matter of Habit
      • Planning Your Work
        • Why don’t we Plan Ahead?
        • Essential Steps in Planning and Prioritizing Work Tasks
        • Setting Objectives
      • An Array of Principles for Time Management
        • Organizing Work Place, Filing, Correspondence, and Reading
        • Controlling Interruptions
        • Handling Decisions
        • Crisis Management
        • Delegation
      • Underlying Reasons for Poor Time Management
        • Time Wasters Related to Management Functions
        • Beating Back the Time Wasters
      • Managing the Time of Your Subordinates
        • Are YOU Your Subordinates’ Problem?
        • Helping Subordinates with Time Management
        • The Team Concept
      • Conclusions
        • Analytical Insights
        • Practical Tactics
        • Sanely Pacing Your Day
        • How to Work Better
        • Where Do I Go from Here?

       

    HRBP and HRMP Certificate

    • Human Resource Business Professional (HRBP®) Certificate

      Duration

      60 Hours

      Overview

      The purpose of this certificate is to qualify those who work at HR, to be professional and unique, by earning them many important benefits.

      • Raises professional credibility.
      • Demonstrates commitment to HR.
      • Increases marketability.
      • Helps advance careers.
      • Shows that HR knowledge is cur-rent.
      • Demonstrates competence in Hu-man Resources.
      •  Eligibility through a combination of professional HR experience and formal education.
      • Adherence to a professional ethi-cal standard.

      Course Outline

      1. HR ADMINISTRATION:

      • Monitoring activities for opportunities to make improvements.
      • Using metrics to measure success and providing and maintaining information related to the HR function.

       

      2. RECRUITMENT AND SELECTION:

      • Implementing the employment process,
      • Finding potential employees through preparing for the arrival of a new hire.
      • Managing the job requisition process,
      • Providing information on possible jobs to individuals and groups,
      • Managing the interview process and coordinating the final se-lection of the employee.

       

      3. EMPLOYEE RELATIONS AND COMMUNICATION:

      • Promoting HR policies and procedures and communicating with employees through individual approaches, such as exit inter-views, and group approaches, such as a company website or a rewards program.

       

      4. COMPENSATION AND BENEFITS:

      • Providing information about compensation and benefits and pol-icies associated with time off/leaves to employees.
      • Developing and providing the information associat-ed with salaries in the form of salary surveys and adjustments, such as merit increases or bonus pay-ments.

       

      5. TRAINING AND DEVELOPMENT:

      • Developing and delivering basic training programs and collecting information about training programs, such as training needs, employee participation and evaluation of programs.
      • Monitoring completion of the performance review pro-cess and the preparation of development plans.

       

      6. HEALTH, SAFETY AND SECURITY:

      • Promoting a safe work environment,
      • Encouraging employee participation in health and wellness programs and documenting events that relate to employee well-being (such as injuries, crimes or the return to work after a long absence).

      Who should attend?

      The Human Resource Business professional (HRBP) certification is designed for senior HR professional who;

      • Focuses on implementing HR programs
      • Handles operational matters
      • Generally reports to another HR professional within the organization
      • Has at least one (1) to four (4) years of professional-level work experience, depending on education, and handles a wide range of general HR responsibilities
      • Holds a job that focuses on HR department responsibilities rather than on the whole organization
      • Follows policies and guidelines for decision-making
      • Seeks to gain credibility through increasing HR knowledge and experience.
    • Human Resource Management Professional (HRMP®) Certificate

      Duration

      80 Hours

      Overview

      The purpose of this certificate is to qualify those who work at HR, to be professional and unique, by earning them many important benefits.

      • Raises professional credibility.
      • Demonstrates commitment to HR.
      • Increases marketability.
      • Helps advance careers.
      • Shows that HR knowledge is cur-rent.
      • Demonstrates competence in Hu-man Resources.
      •  Eligibility through a combination of professional HR experience and formal education.
      • Adherence to a professional ethi-cal standard.

      Course Outline

      1. Business Leader:

      • Leading the HR function.
      • Providing strategic HR consultation to senior management.
      • Developing partnerships with all areas in the organization.
      • Contributing to the overall strategy of the or-ganization through activities such as evaluating organizations considered for mergers and ac-quisitions.
      • Conducting human capital analyses and under-standing global HR issues.

       

      2. People Development and Talented Management:

      • Utilizing a set of systematic and planned activities designed by the organization to help people develop the necessary skills to meet current and future organizational needs and objectives.
      • Creating an organizational environment that encourages and re-tains employees.
      • Identifying and developing relevant individual and organization-al competencies.
      • Using a talent management strategy to sustain long-term, effec-tive alignment with organizational strategies to achieve human capital objectives.
      • Establishing a learning environment in which con-tinuous professional development includes staying current in HR practices.

       

      3. HR Service Delivery:

      • Using HR service delivery methods to deliver accu-rate and consistent programs that support sustainable organizational growth.
      • Creating an environment where all employees can find answers to HR questions using effective com-munication plans, HR technology and tools.
      • Identifying HR service delivery methods used by a group that may be applicable across the organization.
      • Defining and implementing compensation and benefit programs.
      • Managing employee arrivals and departures from the organization as appropriate.

       

      4. Measurement:

      • Encouraging and supporting the establishment of individual and organizational performance metrics, using the results of these metrics to improve employee per-romance and increase the value of the organization

       

      Who should attend?

      The Human Resource Management professional (HRMP) certification is designed for senior HR professional who;

      • Designs and plans programs.
      • Has authority in the HR department.
      • Has at least 4 to 7 years of wide-ranging and complex HR experi-ence.
      • Can judge complicated situations.
      • Understands the business beyond Human Resources.
      • Seeks to strengthen the HR profession and gain credibility.

    Human Resources (HR)Track

    • Business Succession Planning: Developing and Maintaining a Succession Plan

      Duration

      6 Hours

      Overview

      • The value of succession planning for successful businesses.

      • The key elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.

      Course Outline

      • A Need for Succession Planning

      • Defining a Succession Plan

      • Pre-Assignment Review

      • Identifying Resources and Analyzing Risks

      • Defining Roles, Responsibilities, and Functions

      • Gathering Information

      • Forecasting Needs

      • Putting the Plan Together

      • Putting the Plan into Action

      • Evaluating and Reviewing the Plan

      • Your Action Plan

    • Change Management: Change and How to Deal With It

      Duration

      6 Hours

      Overview

      • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.

      • See change not as something to be feared and resisted but as an essential element of the world to be accepted.

      • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.

      • Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.

      • See change as an opportunity for self-motivation and innovation.

      • Identify strategies for helping change be accepted and implemented in the workplace.

      Course Outline

      • Introduction to change management.

      • Initiatives to change through reading strategy.

      • Resistance to change and mapping the organization inclinations.

      • Strategies of change with small and major organizations.

      • Setting a change plan – schools of change in organizations.

      • Phases of change.

      • Changing through culture and politics.

      • Setting and running an internal PR plan for the change process.

      • Monitoring the change process and measuring its impact.

      • Power base assessment survey.

      • Case study assignment on own organization.

    • Compensation and Benefits

      Duration

      6 Hours

      Overview

      • Developing your organization's total rewards philosophy and plan objectives

      • Salary surveys

      • Job evaluation and grading

      • Competency-based pay plans

      • Market pay practices and variable pay methods

      • Understanding mandatory and voluntary benefit offerings and cost implications

      • Become familiar with the latest trends in compensation and benefit programs.

      Course Outline

      • Traditional Bases for Pay.

      • Incentive Pay.

      • Person-Focused Pay.

      • Employee Benefits.

      • Building Pay Structure.

    • Conflict Resolution: Getting Along in the Workplace

      Duration

      12 Hours

      Overview

      • What conflict is and how it can escalate

      • The five most common conflict resolution styles

      • How to increase positive information flow through non-verbal and verbal communication skills

      • Some effective techniques for intervention

      • How to strengthen staff trust and morale

      • How to be more confident of their ability to manage conflicts

      Course Outline

      • Recognize and define conflict

      • Issues of Trust

      • Conflict management styles

      • Establish a supportive climate

      • Role plays

      • Practical conflict resolution

    • Employee Dispute Resolution: Mediation through Peer Review

      Duration

      6 Hours

      Overview

      • What the peer review process is

      • How employees file grievances and how management should respond

      • How a facilitator and a panel is chosen

      • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process

      • What responsibilities and powers a panel should have

      • Questioning techniques

      • Why peer review panels fail and how to avoid those pitfalls

      Course Outline

      • What is Peer Review?

      • Initiating the Process

      • The Peer Review Panel

      • Asking Questions

      • The Peer Review Process

      • Panel Walkthrough

      • Why Does the Process Fail?

    • Hiring for Success: Behavioral Interviewing Techniques

      Duration

      12 Hours

      Overview

      • Analyze the costs incurred by an organization when a wrong hiring decision is made

      • Develop a fair and consistent interviewing process for selecting employees

      • Prepare better job advertisements and use a variety of markets

      • Develop a job analysis and position profile

      • Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident technique) interview questions

      • Enhance their communication skills

      • Effectively interview difficult applicants

      • Check references more effectively

      • Understand the basic employment and human rights laws that can affect the hiring process

      Course Outline

      • History of the Interviewing Process

      • The Recruitment and Selection Process

      • Factors in the Hiring Process

      • Cost Analysis

      • Job Analysis and Position Profiles

      • Determining the Skills You Need

      • Finding Candidates

      • Advertising Guidelines

      • Screening Resumes

      • Performance Assessments

      • Problems Recruiters Face

      • Interviewing Barriers

      • Non-Verbal Communication

      • Types of Questions

      • Diana Jones

      • Traditional vs. Behavior Interviews

      • Other Types of Questions

      • The Critical Incident Technique

      • Listening for Answers

      • Difficult Applicants

      • Interview Preparation and Format

      • Other Interview Techniques

      • Scoring Responses

      • Checking References

      • Human Rights

      • Skill Application

    • HR Planning

      Duration

      18 Hours

      Overview

      • Strategic roles of Human Resources Management

      • HR Scorecard

      • Man Power Planning

      • Job Analysis & Design

      • Job Descriptions

      • Job Specifications

      Course Outline

      •  Nature and Scope of HRP
        • Concept & Meaning of HRP
        • Linkages with Business Planning & Strategies
        • Benefits of HRP
        • Elements & Process of HRP
      • Preparing for HR
        • Job Analysis
        • Human Resource Management/Information System
        • Environmental Scanning
      •  Assessing & Forecasting HR Requirements
        • Benefits of HR Forecasting
        • Planning Horizon
        • Qualitative and Quantitative Forecasting Methods
        • Demand & Supply Side Forecasting
        • Forecasting Net HR Requirements
      • Succession Management:
        • Importance of Succession Management
        • Evolution of Succession Management
        • Succession Management Process
        • Employee Competencies, Training & Development
        • Career Planning
      • Selected Strategic Options and Their HRP Implications
        • Organizational Downsizing & Restructuring
        • Globalization of Operations
        • Mergers & Acquisitions
        • Outsourcing
      • HR Program Evaluation
        • Importance of Evaluation
        • Criteria & Techniques of Evaluation
        • Cost-Benefit Assessments
        • Audits, Utility Analysis & Impact Studies
        • Client Satisfaction

       

    • Orientation Handbook: Getting Employees Off to a Good Start

      Duration

      12 Hours

      Overview

      • Understand how important an orientation program is to an organization.

      • Identify the role of the human resource department in the orientation program.

      • Recognize how the commitment curve affects both new employees and their managers.

      • Know what companies can do to deliver their promise to new employees.

      • Determine the critical elements of effective employee training.

      • Establish the importance of having an employee handbook for new and long-term employees.

      Course Outline

      • Finding, Hiring, and Keeping Good People

      • Building Employee Commitment

      • Perception

      • Fast Track Orientation

      • Designing a Successful Orientation Program

      • The Eight Orientation Habits of World-Class Employers

      • Obtaining Buy-In

      • The Commitment Curve

      • Characteristics of a Successful Orientation Process

      • Employee Training

      • Addressing Learner Needs and Expectations

      • Working with External Providers

      • Adult Learning

      • How to Build and Sustain Interest

      • Bridging the Generation Gap

      • Creating Employee Manuals

      • A Checklist for Success

    • Performance Management & Conducting Effective Performance Reviews

      Duration

      18 Hours

      Overview

      • Tools to help employees set and achieve goals.

      • Three-phase model that will help participants prepare employees for peak performance, activate their inner motivation, and evaluate their skills.

      • Motivational tools and techniques.

      • Coaching methods and skills.

      • The importance of having a performance review process

      • How to work with employees to set performance standards and goals

      • Skills in giving feedback, listening, and asking questions

      • A proven interview process

      • How to make the performance review legally defensible

      Course Outline

      • The Shared Management Model

      • Setting Goals

      • Phase I (Preparation)

      • Phase II (Activation)

      • Phase III (Ongoing Evaluation)

      • Phase III (Formal Evaluation)

      • Basics of Performance Appraisals

      • Employees' Concerns about PAs

      • What Makes PAs a Defensible Process?

      • Stereotypes

      • The Performance Management Process

      • SMART Goals

      • Goal Setting

      • The Performance Management Cycle

      • Setting Standards

      • Performance Development Plan

      • Feedback and Communication

      • Listening and Asking Questions

      • Feedback

      • Characteristics of Effective Feedback

      • Accepting Criticism

      • Planning the Interview

      • The Interview

      • Day Three Overview

      • Maintaining Performance

      • Behavior Contracts

      • Handling Performance Problems

      • The Worst Case Scenario

      • Pre-Assignment Review

      • Performance Management Checklists

    • Stress Management

      Duration

      6 Hours

      Overview

      • Understand that stress is a positive, unavoidable part of everybody’s life

      • Recognize the symptoms that tell you when you have chronic stress overload

      • Identify those situations in your life that cause you the greatest stress

      • Identify those actions which add to your stress

      • Change the situations and actions that can be changed

      • Deal better with situations and actions that can’t be changed

      • Create an action plan for work, home, and play to help reduce and manage stress

      Course Outline

      • Defining Stress and How It Affects Us

      • What Is Stress About?           

      • Building a Solid Foundation

      • Mental Strategies

      • Stress at Work

      • Time Management Tips

      • Stress at Home

      • Drainers and Fillers

       

    • Teamwork: Building Better Teams

      Duration

      6 Hours

      Overview

      • About the different kinds of teams

      • How to develop team norms

      • About the Gradients of Agreement

      • How to identify their team player style

      • Ways to become a better team player

      • Ways to build team trust

      • Two models of team development

      Course Outline

      • Defining Teams

      • Establishing Team Norms

      • Working as a Team

      • Glenn Parker Team Survey

      • Building Team Trust

      • The Stages of Team Development

      • Towers

      • Communication

      • Becoming a Good Team Player

    • Training and Development

      Duration

      6 Hours

      Overview

      • The Five-step Training and Development Process

      • Designing and Conducting Training Needs Assessment

      • Training Methods

      • Evaluating Training Programs

      Course Outline

      • Training Process.

      • Training Techniques.

      • Training for Special Purposes.

      • The Difference between Training and Development.

      • Managerial Development and Training Techniques.

      • Evaluating Training Effort.

    IC3 GS4

    • Concept of IT

      Duration

      10 Hours

      Overview

      Course Outline

      • SECTION 1 GENERAL CONCEPT
        •  TYPES OF COMPUTER
        •  MAIN PARTS OF A PC
        •  HARDWARE/SOFTWARE
        •  REVISION
      • SECTION 2 HARDWARE
        •  CENTRAL PROCESSING UNIT
        •  INPUT DEVICES
        •  OUTPUT DEVICES
      • SECTION 3 STORAGE
        •  STORAGE DEVICES
        •  TYPES OF MEMORY
        •  MEASURING MEMORY
        •  COMPUTER PERFORMANCE
      • SECTION 4 SOFTWARE
        •  OPERATING SYSTEM
        •  APPLICATION SOFTWARE
        •  SYSTEMS DEVELOPMENT
      • SECTION 5 INFORMATION NETWORKS
        •  LAN AND WAN
        •  THE TELEPHONE NETWORK
        •  THE INTERNET
        •  INTRANETS AND EXTRANETS
        •  ELECTRONIC MAIL.
      • SECTION 6 THE USE OF IT IN EVERYDAY LIFE
        • COMPUTERS AT WORK
        • THE ELECTRONIC WORLD
      • SECTION 7 HEALTH & SAFETY ENVIRONMENT
        • HEALTH AND SAFETY
      • SECTION 8 SECURITY
        • SECURITY ISSUES
        • COMPUTER VIRUSES
        • COPYRIGHT
        • THE DATA PROTECTION ACT
    • Internet Explorer & Outlook Express

      Duration

      10 Hours

      Overview

      Course Outline

      • GETTING STARTED
        • INTERNET THEORY
        • INTERNET EXPLORER
        • SECURITY ON THE INTERNET
        • NECTING TO THE INTERNET
        • RECONNECTING
        • BROWSER HELP
        • INTERNET EXPLORER SCREEN
        • VIEWS
        • DISPLAYING IMAGES
        • FRAMED WEB PAGES
        • CLOSING THE BROWSER
      • NAVIGATION
        • USING HYPERLINKS
        • BACK AND FORWARD BUTTONS
        • USING WEB ADDRESSES
        • BOOKMARKS
        • ORGANISING BOOKMARKS
        • THE LINKS BAR
        • BROWSING HISTORY
        • STOP AND REFRESH DOWNLOADS
      • BROWSING THE WEB
        • SEARCH ENGINES
        • SEARCH CRITERIA
        • SUBJECT DIRECTORIES
        • THE SEARCH BAR
        • FINDING TEXT
        • GENERAL OPTIONS
        • COMPLETING A WEB FORM
      • SAVING AND PRINTING
        • SAVING A WEB PAGE
        • DUPLICATING WEB PAGE ITEMS
        • PAGE SETUP
        • PRINTING A WEB PAGE
        • PRINTING A SEARCH RESULT
        • DOWNLOADING FILES
      • OUTLOOK EXPRESS
        • USING E-MAIL
        • USING OUTLOOK EXPRESS
        • E-MAIL HELP
        • CHANGING SCREEN DISPLAY
        • MESSAGE HEADINGS
        • CLOSING OUTLOOK EXPRESS
      • MESSAGE EDITING
        • CREATING A MESSAGE
        • CUT, COPY AND PASTE MESSAGES
        • CUT, COPY AND PASTE FROM WORD
        • SPELL CHECKER
        • APPLYING A SIGNATURE.
      • SEND AND RECEIVE
        • SENDING MESSAGES
        • OPEN AND READ MESSAGES
        • FLAGGING A MESSAGE
        • ATTACHING FILES
        • OPEN AND SAVE A FILE ATTACHMENT
        • CHANGING MESSAGE PRIORITY
        • REPLY TO/FORWARD MESSAGES
        • ADDRESS BOOK
        • ADD SENDER TO ADDRESS BOOK
        • DISTRIBUTION LISTS
      • MESSAGE MANAGEMENT
        • PRINTING A MESSAGE
        • DELETING MESSAGES
        • CREATING INBOX FOLDERS
        • ORGANISING MESSAGES
        • FINDING MESSAGES
    • Microsoft Access

      Duration

      15 Hours

      Overview

      Course Outline

      • DATABASES
        • DATABASE PRINCIPLES.
        • STARTING ACCESS
        • MENUS AND TOOLBARS.
        • HELP.
        • OPENING AN EXISTING DATABASE .
        • THE DATABASE WINDOW.
        • CLOSING TABLES, DATABASES AND ACCESS.
      • TABLES.
        •   MOVING USING THE MOUSE.
        •  MOVING USING THE KEYBOARD
        • CREATING A NEW DATABASE: DESIGNING AND PLANNING
        • CREATING A TABLE STRUCTURE
        • FORMAT FIELD PROPERTY.
        • ENTERING DATA IN A TABLE
        • DEFINING A PRIMARY KEY
        • INDEXES.
        • EDITING FIELD PROPERTIES
        • VALIDATION RULES/TEXT
        • PREVIEWING AND PRINTING A TABLE
        • PRINTING FROM A TABLE
        • ADDING A NEW FIELD TO AN EXISTING TABLE..
        • DELETING A TABLE
      • RELATIONSHIPS
        • TABLE RELATIONSHIPS
        • APPLYING RELATIONSHIPS
        • CREATING A ONE-TO-ONE RELATIONSHIP
        • REFERENTIAL INTEGRITY
        • UPDATING AND DELETING RECORDS
      • EDITING
        • CHANGING COLUMN WIDTHS
        • MOVING COLUMNS37 - FINDING SPECIFIC TEXT
        • USING WILDCARDS
        • EDITING DATA
        • UNDO
        • FURTHER EDITING
        • ADDING/DELETING RECORDS43 - EDITING SHORTCUTS
      • SORTING AND FILTERING
        • SORTING DATA
        • USING FILTERS.
        • FILTERS: EXCLUDING SELECTION
        • FILTER FOR.
      • QUERIES
        • QUERYING A TABLE.
        • SORTING AND SAVING QUERY RESULTS
        • PRINTING QUERY RESULTS.
        • QUERYING RELATED TABLES .
        • EDITING QUERIES
        • RANGES OF VALUES
        • NON-MATCHES.
        • AND QUERIES
        • OR QUERIES
        • DELETING A QUERY
      • FORMS
        • FORMS.
        • AUTOFORM
        • FORM WIZARD
        • DESIGNING A FORM
        • EDITING FORM DESIGN
        • SORTING AND EDITING DATA
        • FILTERING IN A FORM
        • PRINTING FROM A FORM
        • DELETING A FORM.
      • REPORTS
        • AUTOREPORT
        • GROUPED REPORT: WIZARD
        • MODIFYING A REPORT
        • OTHER CALCULATIONS IN REPORTS
        • PRINTING FROM A REPORT
        • DELETING A REPORT
    • Microsoft Excel

      Duration

      15  Hours

      Overview

      Course Outline

      • GETTING STARTED
        • STARTING EXCEL
        • THE EXCEL SCREEN.
        • MENUS
        • TOOLBARS
        • THE WORKSHEET WINDOW
        • MOVING AROUND
        • HELP
        • THE OFFICE ASSISTANT
        • PREFERENCES
        • CLOSING EXCEL.
      • OPEN AND CLOSE WORKBOOKS
        • OPENING A WORKBOOK
        • CLOSING A WORKBOOK
        • USING SCROLL BARS
        • OPENING MULTIPLE WORKBOOKS
      • CREATING AND SAVING WORKBOOKS
        • STARTING A NEW WORKBOOK
        • ENTERING LABELS
        • ENTERING NUMBERS
        • SAVING A NEW WORKBOOK
        • SAVING A NAMED WORKBOOK.
        • SAVING IN DIFFERENT FORMAT
        • SAVING AS WEB PAGE
      • FORMULAS
        • FORMULAS
        • BRACKETS
        • AUTOSUM.
        • CHECKING FOR ERRORS
      • WORKBOOKS
        • MULTIPLE WORKSHEETS
        • SWITCH BETWEEN OPEN WORKBOOKS
        • RENAMING SHEETS
        • COPYING AND MOVING SHEETS
        • INSERTING AND DELETING SHEETS
      •  EDITING
        • EDITING CELLS
        • DELETING CELL CONTENTS
        • USING UNDO AND REDO
        • RANGES
        • USING THE FILL HANDLE.
        • DUPLICATING CELLS
        • MOVING CELLS
        • FINDING SPECIFIC TEXT
        • REPLACING TEXT
        • SORTING
      • PRINTING
        • PRINTING
        • PRINT PREVIEW
        • PAGE SETUP
        • MARGINS
        • PRINTING A SELECTION
        • HEADERS AND FOOTERS
        • PRINT TITLES
        • PRINT OPTIONS
        • DISPLAYING & PRINTING FORMULAS
      • FORMATTING
        • FORMATTING
        • BOLD, UNDERLINE & ITALIC
        • FONTS & FONT SIZE.
        • FORMAT NUMBER
        • DATES
        • ALIGNMENT
      • CONTINUED
        • CHANGING COLUMN WIDTH.
        • CHANGING ROW HEIGHT
        • INSERTING ROWS AND COLUMNS
        • DELETING ROWS AND COLUMNS
        • ADDING BORDERS
        • ADDING COLOUR
        • ROTATE TEXT
        • FREEZING PANES
        • ZOOM
      • FUNCTIONS & ADDRESSING
        • FUNCTIONS
        • COUNT & AVERAGE.
        • MAXIMUM AND MINIMUM
        • IF
        • RELATIVE ADDRESSING
        • ABSOLUTE ADDRESSING
        • MIXED ADDRESSING
      • SECTION 10 CHARTS
        • INTRODUCING CHARTS
        • CREATING CHARTS
        • EMBEDDED CHARTS
        • CHART TYPES
        • FORMATTING CHARTS
        • PRINTING CHARTS
    • Microsoft Power Point

      Duration

      10 Hours

      Overview

      Course Outline

      • GETTING STARTED
        • STARTING POWERPOINT
        • THE POWERPOINT SCREEN
        • PRESENTATIONS.
        • THE MENUS & TOOLBARS
        • HELP.
        • PREFERENCES
        • CLOSING POWERPOINT
      • SLIDES & PRESENTATIONS
        • VIEWS
        • SLIDE VIEW
        • OUTLINE VIEW.
        • SLIDE SORTER VIEW
        • NOTES PAGE VIEW.
        • SLIDE SHOW
        • SAVING A PRESENTATION
        • CLOSING A PRESENTATION.
        • OPENING PRESENTATIONS
        • NEW PRESENTATIONS
        • CREATING A PRESENTATION
        • ADDING AND DELETING SLIDES
        • CHANGING SLIDE LAYOUT
        • BACKGROUND COLOUR
      • FORMATTING
        • FORMATTING: FONT & SIZE.
        • UNDO AND REDO
        • APPLYING TEXT EFFECTS
        • ALIGNMENT, SPACING & CASE
        • BULLETS
        • CUT & PASTE.. 36 - COPY & PASTE
        • ANIMATION SCHEMES
        • CUSTOM ANIMATION
        • SPELL CHECKING
        • MASTER PAGES.
        • HEADERS & FOOTERS
      • POWERPOINT OBJECTS
        • ORGANISATION CHARTS .
        • MODIFY ORGANISATION CHART
        • INSERTING IMAGES
        • ANIMATING IMAGES
        • CHARTS
        • DRAWING & OBJECTS
        • ROTATE OR FLIP OBJECTS
        • MOVE, RESIZE & COPY OBJECTS
        • ARRANGING OBJECTS
        • COLOURS AND LINES
        • IMPORTING IMAGES
      • SLIDE SHOWS.
        • OUTPUT FORMAT ..
        • SLIDE DESIGN .
        • SETTING UP A SLIDE SHOW
        • SLIDE TRANSITION
        • THE PRESENTATION
        • PRINTING
    • Microsoft Word

      Duration

      10 Hours

      Overview

      Course Outline

      • GETTING STARTED
        • STARTING WORD
        • LAYOUT OF THE WORD SCREEN
        • THE MENUS AND TOOLBARS
        • HELP
        • THE OFFICE ASSISTANT
      • DOCUMENTS
        • ENTERING TEXT
        • SAVING DOCUMENTS
        • CLOSING A DOCUMENT
        • CREATING A NEW DOCUMENT
        • OPEN AN EXISTING DOCUMENT
        • VIEWS
        • SAVING IN A DIFFERENT FORMAT
        • SAVE AS WEB PAGE
      • EDITING TEXT
        • INSERTING AND DELETING TEXT
        • SELECT WORDS AND SENTENCES
        • SELECT LINES AND PARAGRAPHS
        • SYMBOLS
        • UNDO AND REDO
        • SHOW/HIDE CHARACTERS
        • SOFT CARRIAGE RETURNS
      • PRINTING
        • PREVIEWING A DOCUMENT
        • PRINTING A DOCUMENT
      • FORMATTING TEXT
        • UNDERLINE, BOLD AND ITALIC
        • FORMATTING OF SELECTED TEXT
        • FONTS AND TEXT SIZE
        • CHANGING TEXT APPEARANCE
        • SUBSCRIPT AND SUPERSCRIPT
        • CHANGING CASE
        • FORMAT PAINTER
        • CUT, COPY AND PASTE
      • TOOLS
        • SPELLING CHECKER.
        • ADD TO DICTIONARY
        • HYPHENATION
        • SEARCHING A DOCUMENT
        • REPLACE
        • ZOOM CONTROL
        • PREFERENCES
      • FORMATTING PARAGRAPHS
        • ALIGNMENT
        • INDENTING PARAGRAPHS
        • ADVANCED INDENTATION
        • BULLETS AND NUMBERING
        • LINE SPACING
        • SPACING BETWEEN PARAGRAPHS
        • TAB SETTINGS
        • TAB ALIGNMENT
        • ADDING BORDERS
      • MULTIPLE DOCUMENTS
        • SWITCH BETWEEN DOCUMENTS
        • CUT, COPY, PASTE BETWEEN DOCUMENTS
        • HEADERS AND FOOTERS
      • CONTINUED
        • PAGE NUMBERING
      • TABLES
        • TABLES
        • ENTERING TEXT
        • SELECTING CELLS
        • CHANGING THE COLUMN WIDTH/ROW HEIGHT
        • INSERTING & DELETING ROWS & COLUMNS
        • TABLE BORDERS/SHADING
      • DOCUMENT MANIPULATION
        • DOCUMENT SETUP
        • PAGE BREAKS
        • STYLES
      • MAIL MERGES
        • MAIL MERGE
        • CREATING THE MAIN DOCUMENT
        • CREATING A DATA SOURCE
        • EDITING THE MAIN DOCUMENT
        • MERGING
        • OPEN A DATA SOURCE
      • OBJECTS
        • INSERTING A PICTURE
        • INSERTING CHARTS
        • MOVE AND RESIZE OBJECTS
        • COPY AND PASTE OBJECTS
        • CUT AND PASTE OBJECTS
    • Windows

      Duration

      10 Hours

      Overview

      Course Outline

      • GETTING STARTED
        • STARTING THE COMPUTER
        • THE WINDOWS DESKTOP
        • ARRANGING ICONS
        • THE TASKBAR
        • THE START MENU
        • OPENING WINDOWS
        • SIZING AND MOVING WINDOWS
        • SCROLL BARS
        • CLOSE A WINDOW
        • SYSTEM PROPERTIES
        • USING HELP
        • SHUT DOWN AND RESTART
      • MANAGING FILES
        • FILE STORAGE
        • FOLDERS AND FILES
        • FOLDER VIEW
        • FILE TYPES
        • SORTING FILE DISPLAYS
        • FORMATTING DISKS
        • CREATING NEW FOLDERS
        • COPYING FILES
        • MOVING FILES
        • SELECTING MULTIPLE FILES
        • VIEWING OBJECT PROPERTIES
        • RENAMING FILES AND FOLDERS
        • DELETING FILES AND FOLDERS
        • THE RECYCLE BIN
        • COPY A FLOPPY DISK
        • SEARCHING FOR FILES/FOLDERS
        • ADVANCED SEARCHING REVISION
      • PRINT MANAGEMENT
        • PRINTERS
        • ADD A NEW PRINTER
        • PRINT JOBS
      • RUNNING APPLICATIONS
        •  RUN AN APPLICATION
        • ENTERING & FORMATTING TEXT
        • SAVING TEXT
        • PRINT A DOCUMENT
        • USING PRINT SCREEN
        • SWITCH BETWEEN APPLICATIONS
        • CLOSING AN APPLICATION
        • INSTALL/UNINSTALL AN APPLICATION
        • CREATE DESKTOP ICONS
        • USE DESKTOP ICONS
        • CREATE A MENU SHORTCUT REVISION
      • USING COMPRESS
        • FILE COMPRESSION
        • COMPRESS FILES
        • UNCOMPRESS FILES
      • VIRUS CONTROL
        • COMPUTER VIRUSES
        • VIRUS PROTECTION
        • VIRUS PROTECTION APPLICATIONS
      • CONTROL Panel
        • CONTROL PANEL
        • DATE AND TIME
        • DISPLAY OPTIONS
        • SCREEN SAVER
        • SETTINGS AND EFFECTS
        • SOUND

    Managers Track

    • Business Leadership & Motivation

      Duration

      35 Hours

      Overview

      • Master Peter Senge’s five disciplines.
      • Add Kouzes and Posners’s five practices to their life.
      • Build trust with their employees.
      • Develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communications, strategic planning and feedback techniques.
      • Use Robert Cialdini’s six influence strategies to their advantage.
      • Define motivation.
      • Apply different motivation theories.

      Course Outline

      • About the Learning Organization (Peter Senge's vision)
      • Achieving Personal Mastery
      • Analyzing Our Mental Models
      • Achieving a Shared Vision
      • Team Learning
      • Systems Thinking
      • Understanding Leadership
      • Five Practices (Kouzes and Posner)
      • Building Trust
      • Managing Change
      • Time Management Tips and Tricks
      • Managers vs. Leaders
      • Types of Thinking
      • Influence Strategies
      • Managing Relationships
      • A Simple Problem Solving Process
      • Strategic Planning
      • Doing Delegation Right
      • Criteria for Useful Feedback
      • Feedback Techniques
      • Mastering Your Body Language
      • Meeting Management
      • Pumping Up a Presentation
      • Personal Development
    • Business Plan

      Duration

      21 Hours

      Overview

      • What is a business plan?
      • Why prepare a business plan?
      • What to avoid in your business plan
      • Business plan format
      • Vision statement
      • The people
      • Business profile
      • Economic assessment
      • Six steps to a great business plan
      • Basic business concept
      • Feasibility and specifics
      • Focus and refine concept
      • Outline the specifics of your business
      • Put your plan into a compelling form
      • Review sample plans
      • Business plan’s necessary factors
      • Understanding your market
      • Healthy, growing and stable industry
      • Capable management
      • Able financial control
      • Consistent business focus
      • Mindset to anticipate change

      Course Outline

      • The Key Elements of a Business Plan
        • What is the business plan? - purpose and key elements
        • Understanding the business plan cycle
        • Techniques for developing business planning
        • Relating your plan to corporate objectives and strategy
        • Identifying resources required
      • Business Analysis and Strategic Planning
        • Market analysis - SWOT
        • Competitive profiling and analysis
        • Market analysis - market size and future trends
        • Strategic planning
      • Implementing the Plan
        • Financial management and reporting
        • Creating and controlling a budget - managing costs, cash flow, income and profit
        • Pay out and return on investment
        • Risk identification and management
        • Managing resources - setting team/departmental objectives and direction
      • Evaluating and Evolving the Business Plan
        • Measuring success - where are you in the plan and what have you achieved
        • Reviewing and reporting progress versus plan
      • Personal Development
        • Develop a personal action plan
    • Change Management

      Duration

      14 Hours

      Overview

      • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
      • See change not as something to be feared and resisted but as an essential element of the world to be accepted.
      • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
      • Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
      • See change as an opportunity for self-motivation and innovation.
      • Identify strategies for helping change be accepted and implemented in the workplace.

      Course Outline

      • Introduction to change management.
      • Initiatives to change through reading strategy.
      • Resistance to change and mapping the organization inclinations.
      • Strategies of change with small and major organizations.
      • Setting a change plan – schools of change in organizations.
      • Phases of change.
      • Changing through culture and politics.
      • Setting and running an internal PR plan for the change process.
      • Monitoring the change process and measuring its impact.
      • Power base assessment survey.
      • Case study assignment on own organization.
    • Coaching: A Leadership Skills

      Duration

      7 Hours

      Overview

      • Use coaching to develop their team
      • Develop the coaching skills that help improve individual performance
      • Demonstrate the behaviors and practices of an effective coach
      • Recognize employees' strengths and give them the feedback they need to succeed
      • Identify employee problems and ways you can help to correct them

      Course Outline

      • Defining Coaching
      • Interpersonal Communication Skills
      • Self-Disclosure
      • Critical Coaching Skills
      • More on Communication
      • Learning Styles and Principles
      • Skills Involved in Coaching
      • The Coaching Model
      • Coaching Problems
    • Crises Management

      Duration

      21 Hours

      Overview

      • Understanding crises and the media agenda
      • Risk assessment
      • Crisis planning
      • Preparing spokespeople
      • Communication channels
      • Working with the media during a crisis
      • Internal communications during a crisis
      • Legal , health and safety issues
      • Recovering from a crisis

      Course Outline

      • Difference between crisis and problem.
      • Crisis classifications
      • Crisis causes
      • Skills of recourses management to deal with the crisis.
      • Factors affecting crisis management effectiveness.
      • How to avoid crisis.
      • Skills of forming crisis management team.
      • Characteristics required for crisis team leader.
      • Introduction to Crisis Communication Plans
      • Crisis Communication Teams
      • Internal Communication Plans
      • Communication Crisis
      • Press Conference
      • Blogging
      • After the Crisis Communication
    • Delegation: The Art of Delegating Effectively

      Duration

      14 Hours

      Overview

      • Clearly identify how delegation fits into their job and how it can make them more successful.
      • Identify different ways of delegating tasks.
      • Use an eight-step process for effective delegation.
      • Give better instructions for better delegation results.
      • Ask better questions and listen more effectively.
      • Recognize common delegation pitfalls and how to avoid them.
      • Test their delegation skills.

      Course Outline

      • Introduction
        • What is delegation?
      • Why Delegate?
        • Advantages of delegation
        • Delegation and staff development
        • Team development
        • Motivation
        • Degrees of delegation
      • Barriers to Delegation
        • What are they?
        • How to overcome them
      • Golden Rules of Delegation
        • Delegation not abdication
        • Activities to delegate
        • What cannot be delegated
        • When and when not to do it
        • Clear instructions
        • The most time saving phrase
      • PEOPLE, PEOPLE, PEOPLE
        • Selecting the right staff
        • Coaching and mentoring staff
        • Developing staff responsibility
      • Practical Delegation
        • Planning and control of work
        • Minimize the risk
        • Who’s got the authority?
        • Monitor progress
      • Giving and Receiving Feedback
        • Useful feedback is detailed
        • Planning effective feedback
        • Steps for giving feedback
        • Feedback and communication styles
        • Difficult feedback situations
      • The Management of Time
        • Time planning and delegation
        • Strategies to minimize misuse of time
        • Establish good time practices

       

    • Essentials of Management

      Duration

      14 Hours

      Overview

      • To introduce new managers to the different roles the manager plays.
      • To gain an introduction to leadership and leadership skills.
      • To gain the knowledge and skills necessary to carry visions.

      Course Outline

      • On being effective: What is effectiveness in today's organization?
      • What is management?
        • The aims of management
      • The process of management
        • Planning
        • Organizing
        • Motivating
        • Controlling
        • What else?
      • Managerial roles
      • Managerial qualities and skills (delegation, creativity, leadership, performance management, problem-solving, team-building, time management, communication...)
      • The role of experience in becoming effective manager
      • The role of personality in becoming effective manager (personal development)
      • Factors contributing to being effective manager (cost reduction, productivity, troubleshooting....)
    • Meeting Management

      Duration

      14 Hours

      Overview

      • Understand the value of meetings as a management tool.
      • Recognize the critical planning step that makes meeting time more effective.
      • Identify process tools that can help create an open and safe forum for discussion.
      • Develop and practice techniques for handling counterproductive behavior.

      Course Outline

      • The Basics for Effective Meetings
      • The Best and the Worst of Meetings
      • Holding Productive Meetings
      • Preparing for Meetings
      • Agendas
      • Setting the Place
      • Leading a Meeting
      • Process and Content
      • How to Control a Meeting
      • A Plan for Success
    • Strategic Planning

      Duration

      35 Hours

      Overview

      • Phases of the strategic planning process
      • Developing mission/ vision statements
      • Assessing internal/ external environment
      • Performing SWOT analysis.
      • Setting goals and objectives
      • Assigning responsibility & authority
      • Establishing a monitoring system

      Course Outline

      • Strategic planning and strategic management
      • The purpose and importance of strategic planning
      • The strategic planning process
        • Business definition
        • Mission and values definition
        • Environmental scanning
        • Definition of strategic issues
        • Identification and evaluation of alternative strategies
        • Determination of objectives (short term, mid term, long term)
        • Performance indicators
        • Tasks identification and scheduling
        • Determination of expected problems and their solutions
      • SWOT Analysis             
        • The purpose
        • The matrix
        • A case study
      • Objectives matrix workshop
      • Portfolio analysis (a case-study)
      • Turning ideas into action plans
    • Team Building

      Duration

      21 Hours

      Overview

      • Identify different types of teams
      • Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
      • Promote trust and rapport by exploring their team player style and how it impacts group dynamics
      • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
      • Develop strategies for dealing with team conflict and common situations
      • Use action planning and analysis tools to help their team perform better

      Course Outline

      • A Teamwork Style
        • Teamwork, teams and the bottom line
        • Styles of behaving toward team members
        • The aggressive, passive and teamwork styles
        • The behavioral style continuum
      • Creating a Positive Team Environment
        • Three lessons about positive actions
        • Why team members don’t praise each other at work
        • Giving praise to team members
      • Listening for Team Effectiveness
        • Characteristics of poor listeners on a team
        • Poor listening habits
        • Barriers to listening
        • Techniques to overcome listening barriers
        • Three rules for listening
        • Showing understanding
      • Dealing with Conflict and Criticism on the Team
        • Two skills for taking criticism from team members
        • Absorbing criticism
        • Clarifying criticism
      • A Problem Solving Style
        • Typical reactions when team members are criticized
        • What is criticism
        • The Problem Solving Style instead of Criticism
      • Using Persuasion with Team Members
        • Persuasion
        • The benefits of persuasion
        • Team persuasion cases: small group exercise

    Manufacturing Dynamics AX Track

    • Delivering Microsoft Dynamics Solutions with Sure Step

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • After completing this course, students should be able to:
      • Understand project management essentials.
      • Identify waterfall fundamentals.
      • Exam agile essentials.
      • Examine how to prepare and plan for a Diagnostic phase.
      • Decide, plan, and deliver Sure Step decision accelerators.
      • Define the scope of the project based on results from the decision accelerator.
      • Guide the customer toward the most efficient implementation process and project type.
      • Produce time and cost estimates for the project.
      • Plan the resources for the project and plan for risks.
      • Prepare for and conduct the Kickoff meeting with the Customer.
      • Determine if a Solutions Overview is necessary.
      • Understand the Detailed Business Process Analysis.
      • Identify and document functional requirement Fits and Gaps.
      • Control scope creep by implementing proposal management.
      • Plan early for the Deployment phase by creating a deployment plan.
      • Learn how to use solution design documents.
      • Examine Performance Reporting and Status Reporting.
      • Plan and perform testing activities across different phases.
      • Conduct a tollgate review.
      • Examine the Sure Step Agile project type.
      • Prepare and conduct the cutover from the non-production to production environment.
      • Understand the importance of quality management during the Operation phase.
      • Identify how to work towards project closure.

      Course Outline

      • Introduction to Projects
        • What is a Project
        • Project Challenges
        • Project Management
        • Agile Models
      • Introduction to Sure Step
        • Introduction to Sure Step
        • Microsoft Dynamics Sure Step Model
        • Microsoft Dynamics Sure Step Client
        • Microsoft Dynamics Sure Step Online
        • Project Repositories
      • Project Planning and Solution Envisioning in the Diagnostic Phase
        • Position Solution Envisioning and the Diagnostic Phase.
        • Top-Down View on the Diagnostic Phase.
        • Overview and Positioning of Decision Accelerator offerings.
        • Introduction to the Microsoft Dynamics Sure Step Case Study.
      • Delivering Decision Accelerators
        • Use the tools, templates, and links to help you deliver the Requirements and Process Review decision accelerator
      • Proposal Generation and Final Licensing and Services Agreements
        • Proposal Generation
        • Final Licensing and Services Agreement
      • Proposal Generation and Final Licensing and Services Agreements
        • Risk Management
        • Quality Management
        • Communication Management
        • Managing Scope Changes
        • Resource Management
      • Waterfall Delivery
        • Analysis Phase
        • Design Phase
        • Development Phase
      • Agile Delivery
        • Agile Preparation
        • Agile Execution
      • Deployment Phase
        • Conduct User Training
        • Testing Activities During the Deployment phase
        • The Production environment
        • Create the Production Operations guide
        • Data migration
        • Go-Live
      • Operation Phase
        • Quality Management
        • Additional Operation Activities
        • Project Closure
    • Discrete Manufacturing Advanced in Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Review multisite functionality for the Production control module
      • List the Production control module's core conceptual elements
      • Review the Bill of material (BOM)
      • Review calendars and resources
      • Review operations and routes
      • Describe production life cycle, parameters, and production orders
      • Review definitions of operations and job scheduling
      • Review how master planning interacts with the Production control module
      • Describe product, storage and tracking dimensions
      • Explain how to set up and work with dimensions groups
      • Describe using serial or batch numbers to track and control manufactured items
      • Use inventory reservations in production
      • Describe inventory marking
      • Describe the inventory trace function
      • Describe how inventory dimensions are affected by multisite functionality
      • Describe working with the Bill of Materials (BOM) line type Vendor when using subcontractors
      • Describe how to generate purchase orders to a supplier when on-hand inventory is insufficient
      • Describe how to create a vendor production order
      • Create resources and groups for the vendor
      • Define production groups to establish a relationship between production orders and ledger accounts.
      • Describe how to use production pools to monitor production orders in specific categories.
      • Describe properties-set up on the working time template-which guide production orders to run under special times and conditions.
      • Attach a property to a resource.
      • Review the benefits of properties.

       

       

      • Describe how resource capabilities are set up and used to schedule production on alternative resources.
      • Create route groups and attach them to operations on a route.
      • Use the various scheduling methods.
      • Discuss the difference between operations and job scheduling.
      • Split a production order.
      • Set the Bill of Material (BOM) scrap percentages.
      • Set the scrap percentage on a Resource.
      • Set the scrap percentage for each operation in production routes.
      • Describe the costing of scrap.
      • Review steps in the production order life cycle
      • Describe production order ledger setting options
      • Define default ledger settings in production parameters
      • Describe production journals and how consumption is reported to the general ledger
      • Assign ledger settings for production groups
      • Analyze actual versus estimated costs for production orders and current production activities
      • Describe End and cost account production orders
      • Describe the interconnectivity of the production module with other modules in Microsoft Dynamics AX 2012
      • Describe the main elements of the production implementation checklist
      • Set up production parameters
      • Modify data types used by the productions series
      • Set up item groups and items
      • Set up BOMs
      • Describe the creation of working time templates, calendars, Resource groups, and Resources
      • Set up operations and routes

      Course Outline

      • Discrete Manufacturing Basics Review
        • Multisite Review
        • Core Concepts in Production
        • Bill of Materials (BOM)
        • Calendars and Resources
        • Operations and Routes
        • Life Cycle, Parameters, and Production Orders
        • Scheduling
        • Resource Scheduling
        • Master Planning and Planned Production Orders
        • This chapter provides a general overview of Discrete Manufacturing Basics in Microsoft Dynamics AX 2012.
      • Inventory Dimensions in Production
        • Product Dimensions
        • Storage Dimensions
        • Tracking Dimensions
        • Set up Storage and Tracking Dimension Groups
        • Allocating Batch and Serial Numbers
        • Production Order Reservations
        • Trace Batch and Serial Numbers
      • Subcontractor Work
        • BOM Line Types
        • Purchase Orders
        • Production orders
        • Operations
      • Advanced Production Scheduling
        • Production Groups
        • Production Pools
        • Resource capabilities
        • Properties
        • Route Groups
        • Priority Scheduling
        • Splitting a Production Order
      • Scrap and Waste
        • BOM Scrap
        • Resource Scrap
        • Route Scrap
        • Costing Of Scrap/Waste
        • Request for Quotation Replies
        • Transfer Accepted Request for Quotation Replies
        • Request for Quotation Reports and Inquiries
      • General Ledger and the Production
        • Production Life Cycle Review
        • Ledger Settings
        • Production Journals
        • Posting Profile in Production Groups
        • Production Cost Overview
        • End Production Orders
      • Implementing the Production Series
        • Setup and Interconnectivity
        • Implementing Production Checklist
        • Setting up Production Parameters
        • Modifying Data Types
        • Setting up Product and BOM Tables
        • Setting up Resources
        • Setting up Operations and Routes
    • Discrete Manufacturing Basics in Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Describe the Production control module's main conceptual building blocks
      • Describe the interconnectivity between the Production control module and other modules in Microsoft Dynamics AX 2012
      • Define production orders and name the status changes as it passes through the production life cycle
      • Define the main elements that are setup and used when a legal entity legal entity works with a variety of production sites distributed over different geographic locations
      • Describe three companies in which production sites, conditions, and processes vary by multisite functionality
      • Provide a brief description of general improvements to the Production control module, including filtering and the Gantt Chart
      • Describe the main types of Bill of materials (BOM) and define BOM levels, components and lines
      • Define the creation of BOM versions and describe BOM version control methods
      • Describe the overall process of creating BOMs in Microsoft Dynamics AX 2012
      • Describe how to create BOMs not yet associated with an item
      • Describe how to create BOMs so that the BOM and the item can be set up or changed at the same time
      • Explain how to work with configurable BOMs, including the setup of configuration routes and configuration rules
      • Provide an overall explanation of the BOM calculation process
      • Describe how to create and use BOM scrap types and explain how a scrap calculation for a BOM is run
      • Describe the use of BOM measurements as a type of configuration and explain how this pertains to consumption and measurements that relate to BOM items
      • List and explain the ways of the standard BOM reports use
      • Define working time templates and describe how they are set up
      • Create working time calendars
      • Using Resource capabilities form.
      • Create resources and distinguish between resource types
      • Set up resource groups
      • Define how to set up and configure production operations and relations
      • Describe the use and setup of cost categories in production routes
      • Describe the use and setup of cost groups in production routes
      • Describe how to create route groups and attach them to operations in the route
      • Describe how to create and maintain routes and operations on the routes
      • Describe how scrap is managed in production routes
      • Configure the route network parameter and identify route networks in complex routing
      • Discuss the impact of production parameters at the legal entity and the site level
      • Describe the different ways production orders can be created
      • Describe how to create a production order manually
      • Explain the main activities that occur in the life cycle of a production order
      • Explain how the production order status is used in working with production orders
      • Describe the estimation process
      • Configure advanced settings including production groups and production pools
      • Distinguish between the various scheduling options
      • Explain the main characteristics of operations scheduling
      • Explain the main characteristics of job scheduling and describe how to use the Gantt chart
      • Discuss how to perform resource scheduling and describe the basic resource allocation principles.
      • Describe how master planning interacts with the Production module
      • Describe how to lock production orders
      • Describe how to dispatch scheduled jobs to a specific resource
      • Review how subcontracting is used for outsourcing
      • Adjust BOMs in connection with subcontractor work
      • Set up operations and routes to be performed by a vendor
      • Describe how to set up automatic updates
      • Describe the settings you must define to release a production order to the shop floor
      • Explain the main considerations and the settings used to start production orders
      • Explain the use of production journals in recording consumption
      • Describe the report as finished stage of the production life cycle
      • Describe the main element of the end production stage in the production
      • Name the types of standard inquiries that can be conducted in the Production control module on items in production
      • Describe the process of working with standards reports
      • Describe how base data reports can be used to analyze the productions process
      • List the three kinds of transaction reports and describe how they are used
      • Describe how Journal and Costing reports are used to view information on productions
      • Name the types of Balance reports and briefly describe how they can be used in deciphering production conditions
      • Describe how to use the analysis reports to view or print information on productions
      • Describe how route reports can be used to analyze the routes and operations in the different productions
      • Name the kinds of reports that can be generated on the resources in production and define how each is used
      • Describe how production papers are used in production
      • Explain how the update log reports can be used to identify information on the orders in each stage in the production process

      Course Outline

      • Introduction to Discrete Manufacturing Basics
        • Introduction
        • Core Concepts in Production
        • Setup and Interconnectivity
        • Overview of Production Process
        • Production at Multiple Sites
        • Example Multisite Production Scenarios
        • Overview of Additional Production Enhancements
        • Lean Manufacturing
      • Bill of Materials
        • Introduction
        • Understanding BOMs
        • BOM Versions
        • Overview of Creating BOMs
        • Creating BOMs in the BOM Form
        • Creating BOMs in BOM lines Form
        • BOM and Item Configurations
        • BOM Calculation
        • BOM Scrap
        • BOM Measurements
        • BOM Reports
      • Calendars and Resources
        • Introduction
        • Working Time Template
        • Calendars
        • Resource Capabilities
        • Resources
        • Resource Groups
        • Operation Scheduling Percentage, Efficiency and Exclusivity
        • Capacity Planning and Finite Capacity
      • Operations and Routes
        • Introduction
        • Operations
        • Cost Categories
        • Cost Groups
        • Route Groups
        • Routes
        • Scrap
        • Route Networks
      • Parameters, Production Orders, and Production Order Life Cycle
        • Introduction
        • Production Parameters and Journal Names
        • Production Orders
        • Production Process Overview
        • Production Status
        • Estimation
        • Optional Advanced Settings
      • Production Scheduling and Subcontracting
        • Introduction
        • Scheduling Options
        • Operations Scheduling
        • Job Scheduling
        • Resource Scheduling
        • Master Planning and Planned Production Orders
        • Subcontracting
      • Control and End Production
        • Introduction
        • Estimation and Scheduling
        • Release Production Orders
        • Start Production Orders
        • Production Consumption
        • Report Production Orders as Finished
        • End Production Orders
      • Inquiries and Reports
        • Introduction
        • Production Inquiries
        • Standard Reports
        • Transactions Reports
        • Journal Balance Reports
        • Analysis Reports
    • Introduction to Microsoft Dynamics AX 2012

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Understand that Microsoft Dynamics AX provides a powerful solution.
      • Understand that Microsoft Dynamics AX provides an agile solution.
      • Understand that Microsoft Dynamics AX provides a simple solution.
      • Understand that Microsoft Dynamics AX provides a unified solution from Microsoft.
      • Understand the industry focus for Microsoft Dynamics AX2012.
      • Understand the broad functionality provided in Microsoft Dynamics AX2012.
      • Describe the components of the rich client user interface.
      • Navigate the Microsoft Dynamics AX menu structure.
      • Find a customer in the customer list page.
      • Create a sales order.
      • Create an alert rule.
      • Update a sales order to shipped.
      • View details of a selected field.
      • Invoice a sales order.
      • Use the Help.
      • Personalize a form.
      • Post a customer payment.
      • Use workflows.
      • Submit a workflow.
      • Describe quick navigation tips.
      • Describe the types of end-users who use Enterprise Portal.
      • Describe the functionality available to users on Enterprise Portal.
      • Describe the components of Enterprise Portal user interface.
      • Describe the Reporting and BI needs of different types of users.
      • Describe the tools available to view and analyze data in Microsoft Dynamics AX.
      • Create an advanced filter.
      • Save a filter as a cue on the role center.
      • Build a report in Microsoft Excel.
      • Create and use a template in Microsoft Word.
      • View a standard report.
      • Schedule a report to be emailed periodically.
      • Modify and add KPIs to a role center.
      • Create a pivot table using OLAP cubes.
      • Describe other reporting options available with Microsoft Dynamics AX.
      • Describe the organizational structure in Microsoft Dynamics AX.
      • Describe basic data setup and configuration.
      • Setup a new user in Microsoft Dynamics AX.
      • Create a definition group.
      • Import data using Microsoft Excel.
      • Describe the components of the System Architecture of Microsoft Dynamics AX 2012.
      • Describe the options for making development changes in Microsoft Dynamics AX 2012

      Course Outline

      • Overview
        • Powerful Solution
        • Agile Solution
        • Simple Solution
        • Pervasive Interoperability
        • Industry Focus
        • Functionality
      • Basic Navigation
        • Rich client user interface
        • Alerts
        • View details
        • Help
        • Personalization
        • Workflow
        • Quicktips
      • Enterprise Portal
        • Enterprise Portal users
        • Enterprise Portal user interface
      • Reporting
        • Reporting and Business Intelligence (BI) users
        • Reporting and BI tools
        • Microsoft Dynamics AX tools
        • SQL Reporting Services
        • SQL Analysis Services
        • Other tools
      • System Administration
        • Organization Structure
        • Basic Data Setup
        • Users
        • Data Import/Export
      • Technology
        • System Architecture
        • Development Environments
        • Model Driven Architecture
    • LEAN Manufacturing in Microsoft Dynamics AX 2012

      Duration

      32 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Describe the core concepts of Lean manufacturing.
      • Create a new production flow version and describe activity relations and constraints, picking activities and costing implications.
      • Define Kanbans and describe their types including: withdrawal, fixed quantity, event, scheduled and subcontracting Kanbans.
      • Explain how fixed quantity Kanbans are used including how to set up rules, review planning processes, and use the Kanban schedule board.
      • Describe how event Kanbans are used including how to configure rules, set up sales line events, Kanban line events, BOM line events and stock replenishment events.
      • Describe the processes associated with the planned order type Kanban.
      • Define and setup activity based subcontracting.
      • Describe production flow costing including: back flushing, conversion costs, cost reporting to the general ledger, and how production costing is set up for a Kanban job based on subcontracting activity.
      • Define how to set up and configure Kanban quantity calculation policies and how to create quantity calculations to generate and update Kanban  rules.

      Course Outline

      • Concepts and Overview
        • Objectives
        • Introduction
        • Core Concepts
        • The Value Stream
        • Introduction to Production Flows
        • Introduction to Kanbans
        • Simple Production Flow
        • High Level Production Flow
        • Setup and Interconnectivity
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Production Flows
        • Objectives
        • Introduction
        • Production Flow Versions
        • Takt and Cycle Times
        • Activities Setup
        • Single Transfer Activity Production Flow
        • Two Activity Production Flow: Process and Transfer
        • Activity Relations
        • Multiple Activity Scenarios
        • Inventory Integration
        • Semi-Finished
        • Costing Implications
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Use and Manage Kanbans
        • Objectives
        • Introduction
        • Kanban Types
        • Kanban Replenishment Strategies
        • Subcontracting Activities and Manufacturing Kanbans
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Fixed Quantity Kanbans
        • Introduction
        • Kanban Rule Setup
        • Kanban Job Planning
        • Kanban Printing
        • Kanban Processing - Process Jobs
        • Kanban Processing - Transfer Jobs
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Event Kanbans
        • Objectives
        • Introduction
        • Kanban Rule Setup
        • Sales Line Events
        • Capable to Promise
        • Kanban Line Event
        • BOM Line Event
        • Stock Replenishment Event
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Scheduled Kanbans
        • Objectives
        • Introduction
        • Planned Orders of Type Kanban
        • Supply Schedule
        • Kanban Rule Setup
        • Planning Scheduled Kanbans
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Activity Based Subcontracting
        • Objectives
        • Introduction
        • Subcontracting Vendor Payments
        • Resource Group/Work Cell
        • Production Flow with Subcontracting Activities
        • Subcontracting as an Alternate Resouce
        • Cost Accounting of Subcontracted Services
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Production Flow Costing
        • Objectives
        • Introduction
        • Backflush Costing
        • Standard Cost Requirement
        • Components for Lean Manufacturing
        • Reporting Production Flow Activities
        • Subcontracting
        • Backflush Costing
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
      • Kanban Quantity Calculations
        • Objectives
        • Introduction
        • Kanban Quantity Calculation Policies
        • Calculating Kanban Quantities
        • Summary
        • Test Your Knowledge
        • Quick Interaction: Lessons Learned
        • Solutions
    • Manufacturing Execution in Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Describe the terminology and concepts used with manufacturing execution in Microsoft Dynamics AX 2012.
      • Describe the roles and functions that use manufacturing execution.
      • Describe the steps that should be considered when planning an installation and configuration of manufacturing execution.
      • Explain how the features of manufacturing execution integrate with other modules of Microsoft Dynamics AX 2012.
      • List the prerequisites and planning steps for configuring Manufacturing execution.
      • Describe the Production control parameters and Manufacturing execution parameters.
      • Create allocation keys for job bundling.
      • Configure registration forms.
      • Link a worker to a registration form.
      • Describe how Manufacturing execution is used to provide feedback on production orders.
      • Outline how production orders are created and processed.
      • Describe how jobs are used with production orders.
      • Reprioritize jobs in a list and set jobs to high priority.
      • Describe how resources are used with production orders.
      • Move jobs between resources and resource groups.
      • Describe how documents are used with production orders.
      • Set up document groups and attach documents to a job.
      • Use the Manufacturing execution terminal to process production order jobs.
      • View daily registration information for production orders.
      • Describe the Shop Supervisor role center.
      • Describe how Manufacturing execution is used to provide feedback on projects.
      • Describe how projects are created and processed.
      • Register time, fees, and items for a project.
      • View raw registrations, and then approve and process project registrations.
      • Review the basic features of workflow.
      • Use the graphical workflow editor to create and modify workflows.
      • Configure a time and attendance workflow.

      Course Outline

      • Overview
        • Terminology and Concepts
        • Key Roles in Manufacturing Execution
        • About Planning Ahead
        • Integration with Other Modules
      • Set Up
        • Prerequisites and Planning
        • Set Up Parameters
        • Allocation Keys
        • Registration Forms
      • Production Control With Manufacturing Execution
        • About Production Feedback
        • Production Orders Overview
        • Jobs
        • Resources
        • Documents
        • Work with Production
        • View Daily Registrations
        • Monitor Attendance and Production Orders
      • Projects with Manufacturing Execution
        • About Project Feedback
        • Work with Projects in Manufacturing Execution
        • View and Process Daily Registrations for Projects
      • Workflow
        • About Workflow
        • Working with the Workflow Editor
        • Configuring time and Attendance Workflows
    • Microsoft Dynamics AX 2012 Process Manufacturing Production and Logistics

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Explain the process manufacturing features and create the setups at the released products level.
      • Explain a formula item and how it differs from a Bill of Material (BOM) item.
      • Create a product at the enterprise level.
      • Configure setups at the released product level.
      • Create and apply a product template.
      • Describe production types that are defined for any item, at the released product level.
      • Know the difference between a formula item and a planning item.
      • Define the formula lines and versions.
      • Explain the use of a formula and a route in multisite production scenario.
      • Explain the features and structural elements of the formula.
      • Define a formula level with an example of a formula at multiple levels.
      • Define a formula at multiple sites.
      • Define formula line types.
      • Describe the formula features in formula lines.
      • Describe different access methods to create and maintain a formula.
      • Define different version control methods available in formula management.
      • Describe how to copy a formula from other formula versions.
      • Modify a formula version by changing the yield percentage or formula size.
      • Define the steps to edit a formula using the formula designer.
      • Create a formula version using scalable and percentage controlled options in the formula lines.
      • Describe how to use a plan group to substitute items in formula lines.
      • Setup step consumption and its use in batch order processing and in a formula calculation.
      • Describe batch order costing.
      • Explain the prerequisites for formula calculation.
      • Explain the steps to create and activate item prices.
      • Calculate a cost price and sales price using a formula calculation.
      • Describe the enhancements in a formula calculation relating to the process manufacturing.
      • Estimate a cost price and sales price in a batch order and sales order.
      • Explain the stages of the batch order life cycle.
      • Explain how a batch order can be processed using the Manufacturing Execution System (MES).
      • Define the setup and report an unplanned co-product and by-product in a batch order.
      • Explain a rework batch order and the steps to process a rework batch order.
      • Define the process manufacturing functionalities adhering to master planning.
      • Explain multisite planning and its prerequisites.
      • Perform Master Planning across the sites within a legal entity.
      • Describe intercompany planning and create the required setups.
      • Define downstream source plans in master plans.
      • Describe key transactions that trigger multi company planning.
      • Describe methods to create intercompany sales orders.
      • Define co-products and their prerequisites for planning.
      • Plan co-products using a planning item.
      • Plan co-products with a formula item.
      • Explain the purpose and benefits of containerized packaging.
      • Create bulk item conversion.
      • Create formula for the packed product with reference of bulk item.
      • Firm and consolidate the planned orders associated to a bulk item and packed product in the Planned order form.
      • Process the bulk and packed order and review the inventory.
      • Add and remove the bulk or packed order in the Consolidated batch orders form.
      • Define the setup for creating a Catch Weight (CW) item.
      • Create an inventory transaction with a partial visibility catch weight item.
      • Create an inventory transaction with a full visibility catch weight item.
      • Explain the use of catch weight in different transactions.
      • Define a batch disposition code and its related setups.
      • Define setup to integrate a batch disposition code with quality management.
      • Configure a batch disposition code associated to partial or full blocking of inventory.
      • Reset a disposition code for inventory batches manually.
      • Define shelf life and its related setups.
      • Configure the shelf life at the released product level.
      • Reserve inventory batches using the shelf life setup.
      • Explain the same batch reservation and its need for master planning.
      • Explain batch attributes and setups.
      • Create a batch attribute for an item.
      • Assign product specific and customer specific batch attributes.
      • Reserve batches by batch attributes.
      • Update inventory batch attribute manually.
      • Update inventory batch attribute automatically using quality order
      • Explain the batch attribute groups.
      • Explain AVL and define its related setups.
      • Define item-vendor relationship and its period of validity.
      • Inquire and validate an approved vendor list in different forms.
      • Explain the necessity for a vendor batch update and its required setup.
      • Perform a purchase registration with a vendor batch update.
      • Define commodity pricing and its purpose.
      • Define the setups required for commodity pricing.
      • Setup the pricing calculation for commodity items.
      • Create price and margin data for a formula item.
      • View the commodity price calculation and update it in the trade agreement.
      • Define product compliance and configure its necessary setups in Inventory and warehouse management.
      • Associate product compliance setups for a specific item at the released products level.
      • Update the product safety data sheet for a specific item at the released product level.
      • Validate the product safety compliance data sheet during purchase and sales order processing.
      • Explain rebates and their setup.
      • Create item rebate groups and customer rebate groups.
      • Create rebate agreements to a customer.
      • Process rebates to a customer.
      • Define the setup relating to advanced warehouse management for catch weight products.
      • Perform pallet transport for an inbound warehouse management process in catch weight unit
      • Describe the setups for reservation in process manufacturing. 

      Course Outline

      • Process manufacturing Overview
        • Process Manufacturing
        • Process Manufacturing and Prerequisite Setups
      • Formula Management
        • General Concepts
        • Formula Features and Elements
        • Formula Form Accessed from Different Forms
        • Formula Versions
        • Copy Formula Versions
        • Modify Formula Versions
        • Edit the Formula Lines Using the Formula Designer
        • Create Formula Versions with Scalable and percentage Controlled Options
        • Use of Plan Group in Formula Lines
        • Step Consumption
      • Batch Orders
        • Batch Order Costing
        • Prerequisites For a Formula Calculation
        • Calculate the Cost Price and Sales Price for Formula Items
        • Formula Calculation Enhancements
        • Price Estimation in Batch Order and Sales Order
        • Batch Order Life Cycle
        • Process a Batch Order Using the Manufacturing Execution System
        • Report Unplanned Co-Products and By-Products in a Batch Order
        • Rework a Batch Order
      • Master Planning
        • Master Planning Specific to Process Manufacturing
        • Multisite Master Planning and its Prerequisites
        • Perform Master Planning Across Sites
        • Intercompany Planning
        • Co-product Planning and Production
        • Planning Co-Products Using Planning Item
        • Planning Co-Products with Formula Item
      •  Containerized Packaging
        • Containerized Packaging
        • Setup for Containerized Packaging
        • Firm and Consolidate the Planned Batch Order
        • Add or Remove the Batch Order from the Consolidated Batch Order
      • Catch Weight
        • Pre-conditions for a Catch Weight Item
        • Partial Visibility Catch Weight Item
        • Full Visibility Catch Weight Item
        • Use of Catch Weight in Different Transactions
      • Lot and Batch Control
        • Batch Disposition Code
        • Shelf Life Management
        • Same Batch Reservation
      • Batch Attributes
        • Batch Attributes
        • Create a Batch Attribute in Inventory and Warehouse Management
        • Batch Attributes by Product Specific and Customer Specific
        • Batch Attribute Groups
      • Vendor Information
        • Approved Vendor List
        • Approved Vendor List in Released Products Form
        • Validate the Approved Vendor Check in Various Forms
        • Vendor Batch Update
      • Commodity Pricing
        • Commodity Pricing
      • Product Compliance
        • Product Compliance and its Setup
        • Associate Product Compliance to Released Products
        • Validate the Product Safety Data Sheet Information in Purchase and Sales Orders
        • Same Batch Reservation
      • Rebates
        • Rebates
        • Rebate Agreements
        • Rebates Process Cycle
      • Integration with Advanced Warehouse Management
        • Catch Weight in Advanced Warehouse Management Functions
        • Reservation in Advanced Warehouse Management for Process Manufacturing
    • Product Configuration in Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Explain the product configuration terminology and concepts.
      • Describe the product configuration process.
      • Perform the setup for product configuration.
      • Build a product configuration model.
      • Customize the configuration user interface.
      • Validate and test a product configuration model.
      • Build configuration templates.
      • Add configuration translations.
      • Create, approve, and activate versions for a product configuration model.
      • Configure lines by using the Microsoft Dynamics AX 2012 AX client and the Enterprise portal.

      Course Outline

      • Overview
        • Product Configuration Terminology and Concepts
        • Product Configuration Process
      • Build a Product Configuration Model
        • Product Configuration Setup
        • Components
        • Attribute Types
        • Product Configuration Model
        • Subcomponents
        • Attributes
        • Constraints
        • User Requirements
        • BOM Lines
        • Route Operations
        • Product Configuration APIs
      • Preparing a Product Configuration Model for Release
        • Customizing the Configuration User Interface
        • Validating and Testing a Product Configuration Model
        • Building Configuration Templates
        • Adding Configuration Translations
        • Creating, Approving, and Activating Versions
      • Product Configuration Access
        • Product configuration on the Microsoft Dynamics AX 2012 client.
        • Product configuration on the Enterprise portal.

    Middle Management Track

    • Advanced Communication Skills

      Duration

      12 Hours

      Overview

      • Learn how to develop different communicating strategies depending upon the other person’s view of the world.

      • Understand favored learning styles of others and how to use this when communicating.

      • Learn how to build rapport with anyone at any time.

      • Learn how others absorb information and the process they go through to make decisions and to communicate.

      • Develop verbal and non-verbal communication techniques.

      • Learn how to elicit thinking patterns through eye movement.

      • Learn how to tap into another person internal representation system.

      • Learn how to give and receive constructive feedback.

      Course Outline

      • Getting to know yourself.

      • Understanding others.

      • Understanding communication barriers

      • Non-Verbal communication

      • Speaking like an S.T.A.R.

      • Active listening skills

      • Asking good questions

      • Build rapport with strangers in social/professional situations

      • Deliver your message with enthusiasm, sincerity and clarity

      • Improved your skills in communicating persuasively

      • Give and receive criticism effectively

      • Use different strategies for handling conflict

       

    • Advanced Presentation Skills

      Duration

      18 Hours

      Overview

      • Identifying audiences’ needs and preferences.

      • Structuring the presentation.

      • Capturing audience’s attention.

      • Preparing audiovisual aids.

      • Handling questions.

      • Preparing handouts.

      Course Outline

      • Develop key presentation skills
      • How to use effective body language and how to manage your space
      • Learn how to build rapport with the audience and how get them on your side
      • How to prepare for any presentation
      • Learn advanced communication techniques to adopt to different listening and learning styles
      • Learn how to overcome your nerves
      • Learn how to answer questions from the floor in an effective manner
      • Learn how to project your voice, tonality and inflection
      • Learn how to make a memorable first impression and keep the presentation interesting
      • Learn how to cut out the waffle!
    • Business Report Writing

      Duration

      12 Hours

      Overview

      • How to structure the report before they start writing

      • To use mind mapping or word outline view to sequence and structure their material.

      • How to structure the beginning, middle and end of a report.

      •  How to structure the executive summary.

      • Ideas for structuring sections.

      • To satisfy a mixed readership with multiple requirements.

      • To select their information.

      • To developing their style.

      • To draft your text.

      • When and how to use graphics.

      • To edit their draft.

      Course Outline

      • Identifying the purpose of a report

      • Planning and preparation

      • The right tone and style

      • Presenting tables and graphs effectively

      • Layout and readability

      • Summarizing and concise writing

      • Writing recommendations and conclusions

      • Editing and reviewing

    • Coaching: A Leadership Skills

      Duration

      12 Hours

      Overview

      • Use coaching to develop their team

      • Develop the coaching skills that help improve individual performance

      • Demonstrate the behaviors and practices of an effective coach

      • Recognize employees' strengths and give them the feedback they need to succeed

      • Identify employee problems and ways you can help to correct them

      Course Outline

      • Defining Coaching

      • Interpersonal Communication Skills

      • Self-Disclosure

      • Critical Coaching Skills

      • More on Communication

      • Learning Styles and Principles

      • Skills Involved in Coaching

      • The Coaching Model

      • Coaching Problems

    • Delegation: The Art of Delegating Effectively

      Duration

      6 Hours

      Overview

      • Clearly identify how delegation fits into their job and how it can make them more successful.

      • Identify different ways of delegating tasks.

      • Use an eight-step process for effective delegation.

      • Give better instructions for better delegation results.

      • Ask better questions and listen more effectively.

      • Recognize common delegation pitfalls and how to avoid them.

      • Test their delegation skills.

      Course Outline

      • Introduction
        • What is delegation?
      • Why Delegate?
        • Advantages of delegation
        • Delegation and staff development
        • Team development
        • Motivation
        • Degrees of delegation
      • Barriers to Delegation
        • What are they?
        • How to overcome them
      • Golden Rules of Delegation
        • Delegation not abdication
        • Activities to delegate
        • What cannot be delegated
        • When and when not to do it
        • Clear instructions
        • The most time saving phrase
      • PEOPLE, PEOPLE, PEOPLE
        • Selecting the right staff
        • Coaching and mentoring staff
        • Developing staff responsibility
      • Practical Delegation
        • Planning and control of work
        • Minimize the risk
        • Who’s got the authority?
        • Monitor progress
      • Giving and Receiving Feedback
        • Useful feedback is detailed
        • Planning effective feedback
        • Steps for giving feedback
        • Feedback and communication styles
        • Difficult feedback situations
      • The Management of Time
        • Time planning and delegation
        • Strategies to minimize misuse of time
        • Establish good time practices

       

    • Essentials of Management

      Duration

      6 Hours

      Overview

      • To introduce new managers to the different roles the manager plays.

      • To gain an introduction to leadership and leadership skills.

      • To gain the knowledge and skills necessary to carry visions.

      Course Outline

      • On being effective: What is effectiveness in today's organization?
      • What is management?
        • The aims of management
      • The process of management
        • Planning
        • Organizing
        • Motivating
        • Controlling
        • What else?
      • Managerial roles
      • Managerial qualities and skills (delegation, creativity, leadership, performance management, problem-solving, team-building, time management, communication...)
      • The role of experience in becoming effective manager
      • The role of personality in becoming effective manager (personal development)
      • Factors contributing to being effective manager (cost reduction, productivity, troubleshooting....)

       

    • Finance for Non Financials

      Duration

      12 Hours

      Overview

      • Nature and objectives of financial management.

      • The process of finance and investment decision making.

      • Financial analysis techniques.

      • Accounting analysis techniques.

      • Cash flow analysis

      • Cost-volume-profit analysis

      • Balance sheet

      • Profit & loss statement

      • Cash flow statement

      • Short-term financing decisions

      • Long-term financing decisions

      • Short-term investment decisions

      • Long-term investment decisions

      • Comparison of financial statement

      Course Outline

      • Financial Analysis:
        • Types of Financial Statements 
        • Short –term Liquidity Analysis    
        • Long-term Liquidity                    
        • Capital Structure Analysis            
        • Asset Efficiency Analysis             
        • Financial Ratios                            
        • Comparative Studies
        • Vertical and Trend Analysis          
        • Operating Cash Flow Analysis       
        • Financing Cash Flow Analysis   
        • Cash Flow Models                      
        • Financial Models
      • Accounting Analysis:
        • Cost-Volume-Profit Analysis
        • Break Even Analysis
        • Financial Strategic Planning
        • Investment planning
        • Capital Budgeting Process
        •  Investment Evaluation Techniques
      • Financing Decisions
        • Dept Financing
        • Short Term Dept
        • Long Term Dept
        • Equity Financing
        • Types of Stocks
        • Capital Structure Analysis
        • Weighted Average Cost of Capital
        • Valuation Methods

       

    • Maximizing Innovation and Problem Solving

      Duration

      12 Hours

      Overview

      • To understand the nature of problems and challenges

      • To understand the process of problem solving and lateral thinking

      • To gain the skills and knowledge necessary to solve challenges and problems independently

      • To gain confidence in problem solving

       

      Course Outline

      • The Art of Problem Solving

      • What’s the Problem?

      • Creative Problem Solving

      • Solution Finding

      • Problem Solved!

      • Thinking Outside the Box

      • Analyzing Problems

      • Mind-Mapping

    • Team Building: Developing High Performance Teams

      Duration

      12 Hours

      Overview

      • Identify different types of teams

      • Build teamwork by recognizing and tapping into the twelve characteristics of an effective team

      • Promote trust and rapport by exploring their team player style and how it impacts group dynamics

      • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team

      • Develop strategies for dealing with team conflict and common situations

      • Use action planning and analysis tools to help their team perform better

      Course Outline

      • A Teamwork Style
        • Teamwork, teams and the bottom line
        • Styles of behaving toward team members
        • The aggressive, passive and teamwork styles
        • The behavioral style continuum
      • Creating a Positive Team Environment
        • Three lessons about positive actions
        • Why team members don’t praise each other at work
        • Giving praise to team members
      • Listening for Team Effectiveness
        • Characteristics of poor listeners on a team
        • Poor listening habits
        • Barriers to listening
        • Techniques to overcome listening barriers
        • Three rules for listening
        • Showing understanding
      • Dealing with Conflict and Criticism on the Team
        • Two skills for taking criticism from team members
        • Absorbing criticism
        • Clarifying criticism
      • A Problem Solving Style
        • Typical reactions when team members are criticized
        • What is criticism
        • The Problem Solving Style instead of Criticism
      • Using Persuasion with Team Members
        • Persuasion
        • The benefits of persuasion
        • Team persuasion cases: small group exercise

       

    • Time Management: Get Organized for Peak Performance

      Duration

      12 Hours

      Overview

      • Better organize yourself and your workspace for peak efficiency.

      • Understand the importance of, and the most useful techniques for, setting and achieving goals.

      • Identify the right things to be doing and develop plans for doing them.

      • Learn what to delegate and how to delegate well.

      • Take control of things that can derail workplace productivity

      Course Outline

      • Introduction
        • The Time Crunch
        • Objectives
      • Time
        • Principles of Time
        • Key Questions for Effective Time Management
        • Key Considerations for Time Management
        • Rules of Time Management
      • Managerial Work and Time Management
        • Characteristics of Managerial Work
        • Behaviors of Effective and Successful Managers
        • The Roles of Managers
      • Managing Yourself
        • Analyzing Time
        • Appraisal Tools
        • The time Log
        • A Matter of Habit
      • Planning Your Work
        • Why don’t we Plan Ahead?
        • Essential Steps in Planning and Prioritizing Work Tasks
        • Setting Objectives
      • An Array of Principles for Time Management
        • Organizing Work Place, Filing, Correspondence, and Reading
        • Controlling Interruptions
        • Handling Decisions
        • Crisis Management
        • Delegation
      • Underlying Reasons for Poor Time Management
        • Time Wasters Related to Management Functions
        • Beating Back the Time Wasters
      • Managing the Time of Your Subordinates
        • Are YOU Your Subordinates’ Problem?
        • Helping Subordinates with Time Management
        • The Team Concept
      • Conclusions
        • Analytical Insights
        • Practical Tactics
        • Sanely Pacing Your Day
        • How to Work Better
        • Where Do I Go from Here?

    Montage Track

    • Adobe After Effects Creative Cloud (CC)

      Duration

      64 Hours

      Overview

      • Get familiar with the After Effects CC work area.

      • Learn to create and understand Comps.

      • Learn to work with Keyframes.

      • Learn Layers, Effects, and Modes.

      • Learn to work with Masks and Mattes.

      • Learn to import and edit text.

      • Learn about type.

      • Learn to work with groups of objects using Parenting and Nesting.

      • Learn about grouping layers to make them easier to coordinate.

      • Learn to use expressions.

      • Learn to add a new dimension to your animations.

      • Learn essential skills for creating special effects.

      • Explore paint, roto brush, and puppet tools.

      • Learn about creating, animating, and extruding vector-based shapes.

      Course Outline

      • Getting to Know the Workflow

      • Creating a Basic Animation using Effects and Presets

      • Animating Text

      • Working with Shape Layers

      • Animating a Multimedia Presentation

      • Animating Layers

      • Working with Masks

      • Distoring Objects with the Puppet Tools

      • Using the Roto Brush Tool

      • Performing Color Correction

      • Using 3D Features

      • Working with 3D Camera Tracker

      • Advanced Editing Techniques

    • Adobe Illustrator Creative Cloud (CC)

      Duration

      40 Hours

      Overview

      • Get to know the Adobe Illustrator CC work area

      • Learn to use the selection and shape tools in Illustrator CC

      • Learn to transform objects

      • Learn to effectively use the pen tool

      • Learn to work with colors and painting

      • Learn about type in Illustrator CC

      • Learn to work with layers

      • Learn to blend shapes

      • Learn to work with the brush tool

      Course Outline

      • Adobe Illustrator CC Jumpstart

      • Getting to Know the Workspace

      • Illustrator CC Essentials

      • Adding Color

      • Working with the Drawing Tools

      • Exploring Additional Color Options

      • Using Patterns

      • Working with and Formatting Text

      • Organizing Your Illustrations with Layers

      • Working with Symbols

      • Using Effects and Transparency

      • Exporting and Saving Files

      • Advanced Blending Techniques

      • Adobe Illustrator CC New Features
    • Adobe Photoshop CC

      Duration

      64 Hours

      Overview

      • Become familiar with the Photoshop workspace.

      • Learn to work with images.

      • Learn selection techniques.

      • Learn how to collage images from various sources.

      • Learn to create layer masks.

      • Understand color models.

      • Learn to use brush tools for painting and retouching.

      • Understand basic color correction principles and techniques.

      • Use the Layers panel for adjustments, clipping, and special effects.

      • Learn to prepare final art for web and print.

      • Learn design techniques for web.

      • Learn to prepare final art.

      Course Outline

      • Exploring the Photoshop Workspace

      • Understanding Raster Images: The Relationship between Size and Resolution

      • Simple Selection Techniques

      • Painting

      • Using the Clone Source Panel

      • Working with Adjustment Layers

      • Clipping Masks

      • Working with Type and Vector Shapes

      • Designing for Web

      • Creating a Simple Rollover Button

      • Preparing Final Art

      • Preparing an Image for Print Production

      • Using Smart Objects in Photoshop

      • Creating Images for Web, Video, and Interactive Use

      • New Features in Photoshop CC
    • Adobe Premiere Pro Creative Cloud (CC)

      Duration

      48 Hours

      Overview

      • Learn to comfortably navigate the user interface.

      • Learn to set up a project.

      • Learn to work with the Media Browser and import assets and images.

      • Learn to organize media.

      • Learn to work with clips.

      • Learn the basics of video editing

      • Learn how to use markers and identify gaps in the timeline.

      • Learn to work with transitions.

      • Learn advanced editing techniques.

      • Learn to work with motion-related effects.

      • Learn to edit and mix audio.

      • Learn how to work with audio effects and clean up noisy video.

      • Learn how to work with video effects.

      • Learn methods for color correction.

      • Learn how to work with compositing techniques.

      • Learn to work with the title tools to create text effects

      Course Outline

      • Touring Adobe Premiere Pro

      • Setting Up a Project

      • Importing Media

      • Organizing Media

      • Essentials of Video Editing

      • Working with Clips and Markers

      • Adding Transitions

      • Advanced Editing Techniques

      • Putting Clips in Motion

      • Multicamera Editing

      • Editing and Mixing Audio

      • Sweetening Sound

      • Adding Video Effects

      • Color Correction and Grading

      • Exploring Compositing Techniques

      • Creating Titles

    • Adobe Sound Booth

      Duration

      24 Hours

      Overview

      After taking this course you will be able to:

      • Customize the Soundbooth interfaces

      • Edit an existing Soundbooth document

      • Setup a new Soundbooth document

      • Work with text and typography

      • Use Styles to format text

      • Access hidden text characters using the Glyphs panel

      • Import and edit text, images and graphics from other applications

      • Edit text and graphics Frames

      • Create and manage layers for more organized Soundbooth documents

      • Use Master Pages to quickly format document pages

      • Mix and apply custom colors to document objects

      • Import colors from color libraries like Pantone®

      Course Outline

      • Introducing the Workspace

      • Setting Up a Document and Working with Pages

      • Working with Objects

      • Flowing Text

      • Editing Text

      • Working with Typography

      • Working with Color

      • Working with Styles

    Project Management Professional (PMP)® Track

    • Project Management Professional (PMP)®

      Duration

      40 Hours

      Overview

      With thousands of Project Management professionals worldwide, the project management institute’s certification program has now become a standard across all industries.

      Use key to passing the exam is not only to understand PMI®’s view of project management and to review and understand the PMI®’s project management body of knowledge (PMBOK)®, but also to recognize how PMI® expects managers to apply that knowledge

      Course Outline

      • Projects Management Framework
        • Introduction and PMP® Exam overview.
        • Project Life Cycle (PLC) and Organization.
      • The standard for project management
        • Project management processes
        • Processes Inputs/ tools & techniques/ outputs
        • Defined project management disciplines
        • Common project management acronyms 
      • The project management knowledge area
        • Project Integration Management
        • Project Scope Management
        • Project Time Management
        • Project Cost Management
        • Project Quality Management
        • Project Human resources Management
        • Project Communications Management
        • Project Risk Management
        • Project Procurement Management
        • Project Stakeholder Management
      • Project management ethical responsibility code of conduct.
      •  Application Exercise: Project Case study
      •  Exam Practice

       PMP,PMI and PMBOK are registered mark of the Project Management Institute, Inc.

    Sales and Marketing Track

    • Building Relationships for Success in Sales

      Duration

      12 Hours

      Overview

      • How to use the rules of likeability to their advantage

      • The seven influences in forming relationships

      • The Johari Window

      • How to communicate more effectively

      • How to Network

      • Learning the secrets to being a friend in sales

      • Identifying strategies for building strategic sales relationships and finding personal fulfillment in the process

      • Enjoying more sales success

      Course Outline

      • How to Get People to Like You

      • What Influences People in Forming Relationships

      • Building customer relationships.

      • Disclosure

      • How to Win Friends and Influence People

      • Communication Skills for Relationship

      • Non-Verbal Messages

      • Managing the Mingling

      • The Handshake

      • Small Talk

      • Networking

    • Business & Proposal Writing

      Duration

      18 Hours

      Overview

      • The writing process: planning , drafting, editing and formatting      

      • Planning business correspondence by analyzing its purpose, audience needs, and content  

      • Understanding & demonstrating the basic principles of acceptable business writing style  

      • Practicing email etiquette       

      • Practicing best business practices in writing and responding to e-mail correspondence       

      • Identify the key elements of a quality proposal        

      • Writing a winning proposal    

      Course Outline

      • Introduction to Business Writing           
        • Purpose, content and considerations of effective business writing
        • Qualities of technical writing: writing, language, format, and organization
        • Types of business writing: request letters, reply letters, and memorandums
      • Business Writing Basics  
        • Business Style
        • Letter Format  & Style
        • Grammar for Business Writing
        • Different Type of Letters
      • Proposals: The values to your business 
        • Adding value to your business
        • Increasing business effectiveness
        • Increasing profitability
      • The challenges of great proposal writing          
        • Ineffective proposals
        • Effective proposals – Customer's viewpoint
        • Effective proposals – Your business' viewpoint 
      • Planning for your customers and your objectives        
        • Focusing on your customers
        • Understand you customers
        • Identifying proposal objectives
      • Writing persuasively       
        • The structure of persuasion
        • How decisions are made
        • Establishing credibility
      • The proposal Writing process    
        • Managing the process
        • Planning
        • Pre-writing
        • Testing the theme of your proposal
        • Analysing your information
        • Drafting
        • Revising
      • Writing the Proposal       
        • Customer don't take a short proposal seriously
        • Customer don't want to read a long proposal
        • Building a pyramid of information
        • Presenting a compelling value proposition
        • Customer focused structure & style
        • Effective conclusions 
      • History of E-mail technology      
      • Language 
        • Spelling & grammar
        • Levels of communication 
      • E-mail Etiquette   
        • Layout
        • Writing techniques
        • Replies 
      • Personal Action Plan       

       

    • Business Etiquette: Gaining that Extra Edge

      Duration

      12 Hours

      Overview

      • Meeting & greeting etiquette 

      • The elements of a good handshake

      • How to manage business cards          

      • Tips on remembering names   

      • Ways to make a good first impression           

      • Meeting and board- room protocol    

      • Entertaining etiquette

      • The basics of dining etiquette            

      • Telephone Etiquette   

      • Multi- Cultural challenges  

      • How to communicate properly and politely  

      Course Outline

      • Introduction to Business Etiquette
        • Introduction to Business Etiquette
        • The ABC’s of Etiquette
        • Developing a Culture of Excellence
        • The Principles of Exceptional Work Behavior
        • The Role of Good Manners in Business
        • Enduring Words
      • Greeting and Introductions        
        • Guidelines for Receptionists
        • Making Introductions and Greeting People
        • Greeting Components
        • The Protocol of Shaking Hands
        • Introductions
        • Introductory Scenarios
        • Addressing Individuals
      • Meeting and Board Room Protocol       
        • Guidelines for Planning a Meeting
        • Before the Meeting
        • On the Day of the Meeting
        • Guidelines for Attending a Meeting 
      • Business Ethics    
        • Ethics in the Workplace
        • The Challenge of Business Ethics
        • Creating an Ethical Compass
        • Business Ethics Advantages
        • Ethical Issues
        • Conflict Resolution Strategies
        • Choosing the Appropriate Gift in the Business 
      • Entertaining Etiquette    
        • Planning a Meal Meeting
        • Issuing Invitations
        • Business Meals Basics
        • Basics of Table Etiquette
        • Holding & Resting Utensils
        • Business Dining Etiquette
        • Multi-cultural Highlights
        • Specific Food Etiquette Guidelines 
      • Telephone Etiquette        
        • Cell Phone Etiquette
        • Telephone Etiquette
        • Mastering the Telephone
        • nswering the Telephone
        • Active Listening
        • Putting Callers on Hold
        • Transferring a Call
        • Screening Calls
        • Taking a Message
        • Voice Mail
        • Closing the Call
        • When Making Calls
        • Handling Rude or Impatient Callers
      • Internet and Email Etiquette      
        • Internet Usage in the Workplace
        • E-mail Issues
        • Netiquette
        • Online Chat Issues
        • Online Chat Guidelines 
      • Business Attire and Professionalism      
        • Business Style and Professional Image
        • Dress Codes
        • Guidelines for Appropriate Business Attire
        • Grooming for Success
        • Multi-cultural Dressing 
      • Multi-cultural Challenges           
        • Multi-cultural Etiquette
        • Examples of Cultural Insensitivity
        • Cultural Differences and their Effects on Business Etiquette 
      • The Handshake   
        • The Three-Step Process 
      • First impressions  
        • Handshakes and mannerisms
        • Considering local customs
        • Having the right tools to be successful
        • Dressing appropriately
      • Do You Remember Names?       
        • Ways of remembering names 
      • Business Card Etiquette 

       

       

    • Capturing Marketing Insights

      Duration

      6 Hours

      Overview

      • Gathering information and scanning the environment          
      • Analyzing the macro environment     
      • Conducting marketing research and forecasting demand     

       

      Course Outline

      • Marketing environment  
        • Explain Marketing Environment
        • Identify and explain the Controllable factor of the Internal Marketing environment
        • Diagrammatically explain the relationship of the marketing environment
        • Analyzing the Micro Environment of Marketing
        • Analyzing the Macro Environment of Marketing
      • Marketing Research        
        • Competitive intelligence Primary market research
        • Secondary market research
        • Tools and techniques for primary and secondary market research
        • Assessing product opportunities
      • Market demand and marketing forecast          
        • Introduction
        • General forecasting concepts
        • New products forecast concepts

       

       

    • Connecting with Customers

      Duration

      6 Hours

      Overview

      • Creating customer value, satisfaction and loyalty     

      • Analyzing consumer markets & consumer behavior  

      • Consumer decision making    

      • Analyzing business markets   

      • Identifying market segments and targets      

      • Creating brand equity

      Course Outline

      • Consumer Markets and Consumer Buyer Behavior   
        • Model of Consumer Behavior
        • Factors Influencing Consumer Behavior
        • The Consumer Decision Making Process
        • Types of Buyer Behavior
        • Adoption of New Products
      • Relationship marketing   
        • Customer/client retention and satisfaction
        • Offering value
        • Monitoring service quality
      • Market segmentation      
        • Discuss your Understanding of Market Segmentation
        • Describe the basis for Market Segmentation
        • State and explain the Conditions for Segmentation
        • Distinguish the various approaches to Market Segmentation
      • Product, Services and Branding Strategy         
        • Branding Strategy and Brand Management
        • Product Line and Product Mix Decisions
        • Services Marketing
      • Consumers as Decision Makers 
        • Individual Decision Making
        • Purchase Process / Problem Recognition
        • Information Search
      • Markets Analysis
        • The ability to assess the quality of typical analysis reports that you might be presented with
        • The skills to identify appropriate analysis techniques that help you with a specific marketing Problem
        • Some of the skills necessary to analyse and interpret market intelligence

       

       

    • Dynamite Sales Presentations

      Duration

      12 Hours

      Overview

      • Perfect their impression, including their dress & their handshake

      • Feel more comfortable and professional in face-to-face

      • Structure their presentations in an organized manner

      • Plan for the an impressive introduction and conclusion

      • Grab attention while presenting

      • Identify the key elements of a quality proposal

      • Know how to write a winning proposal

      Course Outline

      • Business Writing Basics
        • Business Style
        • Letter Format & Style
        • Grammar for Business Writing
        • Different Type of Letters
      • Writing a Proposal
        • We will look at the two major types of proposals: formal and informal
      • Writing Your Proposal
        • There are three easy steps to get started on writing a proposal. We will discuss each of them in a lecture 
      • Basic Formats
        • During this lecture, we will look at indirect and direct proposals. Participants will then work in groups to turn a direct proposal into an indirect proposal. 
      • Editing
        • This session will explore some basic editing techniques, including the readability index
      • The Finishing Touches
        • During this session, we will look at some final touches that can jazz up your presentation
      • The Handshake
        • You will need to greet people before and/or your presentation. This session will offer some tips on a key element of your greeting: the handshake 
      • Getting Ready for Your Presentation
        • We will offer participants some preparation tips. Then, participants will be asked to prepare a brief presentation on the spot. 
      • Elements of a Successful Presentation
        • We will explore five keys to success through a lecture and small group work. 
      • Dressing Appropriately
        • This session will help participants dress for success.
      • Dealing with Questions

       

    • Negotiation Skills

      Duration

      18 Hours

      Overview

      • Defining Win-Win negotiations         

      • Differentiating between interests and Positions        

      • Understanding the negotiation process         

      • Differentiating between strategies, ploys and tactics and knowing to use each of them      

      • learning to deal with different negotiation styles      

      • How to avoid being taken advantage of without creating an impasse          

      • Cross- cultural negotiations    .

      Course Outline

      • Introduction         
        • Definition
        • Importance of Negotiations
        • Negotiation Characteristics 
      • Stages of the Negotiation Process           
        • Preparation
        • Actual Negotiation
        • Monitoring 
      • Types of Negotiations      
        • Competitive Negotiations (or Win/Lose)
        • Constructive Negotiations (or Win/Win) 
      • Negotiation Tactics          
        • Constructive Tactics
        • Competitive Tactics
        • Common Tactics 
      • Interests    
        • The difference between positions and interests
        • Identifying and prioritising your interests
        • Common mistakes when handling interests 
      • Good Negotiation Abilities          
        • Characteristics of Good Negotiators
        • Essential Subjects for Effective Negotiation Training
      • Team Negotiations           
        • Introduction:  Why Team Negotiations
        • Team Structure and Selection
        • The Operating Style
    • Overcoming Objections to Nail the Sale

      Duration

      6 Hours

      Overview

      • Identify the steps you can take to build your credibility       

      • Identify the objections that you encounter most frequently 

      • Develop appropriate responses when prospective buyers throw you a curve

      • Learn ways to disarm objections with proven rebuttals that get the sale back on track        

      • Learn how to recognize when a prospect is ready to buy      

      • Discuss how working with your sales team can help you succeed    

      Course Outline

      • Building credibility                

      • Your competition                   

      • Critical communication skills             

      • Observation skills                   

      • Handling customer complaints                      

      • Overcoming objections                      

      • Handling objections (including general and specific response strategies)     

      • Pricing issues              

      • How can teamwork help me?            

      • Buying signals            

      • Closing the sale          

    • Prospecting for Leads

      Duration

      6 Hours

      Overview

      • Understand the importance of expanding a client base through effective prospecting

      • Learn how to use a prospect board to make you more successful

      • Identify target markets and target companies with the 80/20 rule

      • Develop and practice networking skills

      • Develop, refine, and execute the cold call

      • Create a personal prospecting plan to turn leads into customers

      • Increase your sales by implementing this plan

      Course Outline

      • The importance of prospecting to wrap up the workshop, participants will review their pre-assignment and identify next steps.

      • Targeting Your market

      • Preparing for trade shows

      • Networking

      • The 80/20 rule

      • Developing and using a prospect board

      • Warming up cold calls

      • Prospect boards

      • Your personal prospecting plan

      • Public speaking

      • Regaining lost accounts

      • Going above and beyond

    • Selling Smarter

      Duration

      18 Hours

      Overview

      • Understand a wonderful paradox: helping other people get what they want gives us more of what we want

      • Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.

      • Recognize the difference between features and benefits of products and services

      • Identify and be able to better present the competitive strengths of your products and services, so that you can be proactive in handling objections and more successful at asking for the business

      • Use different types of selling for different situations

      • Identify ways to find new clients and network effectively

      Course Outline

      • Essential Selling Skills
        • Selling Skills
        • The Power of the Mind
        • Professionalism
        • The Expectancy Theory
      • What is Selling
      • Behind every sale is a person
        • Find out what they want
        • Figure out how to help them get it
        • People buy trust and service
        • That first seven seconds 
      • Setting achievable goals
        • The value of setting goals
        • The characteristics of SMART goals
        • Developing a strategy to reach your goals
        • Celebrating success & thinking like a winner
      • Know your products and services
        • What are your products and services?
        • What are their outstanding features?
        • How do these benefit customers?
      • Time Management
        • Principles of Time
        • Key Questions for Effective Time Management
        • Key Considerations for Time Management
        • Managerial Work and Time Management
        • Managing Yourself
      • Telephone techniques
        • The verbal handshake
        • Using your voice effectively
        • Telephone manners
        • Using your telephone as a sales tool
        • Building relationships by phone
      • Types of Selling
        • The Three Types
        • Our Values
      • Ten Major Mistakes
      • Deal with objections
      • Finding New Clients
        • Where to Find New Clients?
        • Networking Tips
      • Personal Action Plan
    • Telemarketing: Using the Telephone as a Sales Tool

      Duration

      6 Hours

      Overview

      • Ways to build trust and respect         

      • How to warm up your sales approach to reduce your fear of cold calling.   

      • Ways to make a positive first impression       

      • Strategies that help you speak to the decision-maker

      • Create a script to maximize your efficiency on the phone.    

      • Learn what to say to create interest, handle objections, and close the sale   

      Course Outline

      • Change your skills, change your income                    

      • Separating your company from the competition                    

      • Building trust and respect.     

      • The Johari window.               

      • Good communication skills               

      • Developing your script.                      

      • Pre-call planning                    

      • Phone tag and call backs                    

      • Following up  

      • Closing the sale          

    • Understanding Marketing Management

      Duration

      12 Hours

      Overview

      • Recognize what is meant by the term "marketing" and the scope of marketing       

      • Differentiate between sales and marketing   

      • Define Marketing for the 21st century          

      • Define the holistic marketing concept           

      • Develop marketing strategies and plans

      • Understand how to perform a SWOT analysis          

      Course Outline

      • Marketing Fundamentals           
        • Customers and Consumers
        • Market
        • Business Marketing
        • Marketing Mix
        • Marketing Orientation/Customer Focus
        • Target market 
      • Marketing Definition      
        • Definition of Marketing
        • Marketing – the principles: identifying, anticipating, and meeting customer needs profitably
        • Marketing for Products Vs Marketing for Services
        • Marketing Research
        • Marketing for the 21st century
        • Marketing planning and strategy: what factors to consider and their relative importance.
      • Different between Sales & Marketing   
        • What is selling- an introduction.
        • Target Setting.
        • Understanding communication in the sales process
        • Push vs. Pull styles of selling
        • Marketing Definition and Concepts
        • Marketing System 
      • Marketing concepts         
        • Reviewing the basic principles of marketing
        • What are the Key Marketing Tools, how and when are they used?
        • Fundamental concepts to remember
      • Competitor Analysis        
        • Gathering competitive information
        • SWOT analysis
        • Understanding competitor objectives
        • Product analysis 
      • Ongoing marketing planning     
        • Product planning – managing between programs and projects
        • The annual marketing plan
        • Marketing planning and the senior management team
        • Incorporate marketing planning into your daily job
        • Making continuous improvement in marketing

    Sales Track

    • Sales Course

      Duration

      18 Hours

      Overview

      • Understand a wonderful paradox: helping other people get what they want gives us more of what we want
      • Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
      • Recognize the difference between features and benefits of products and services
      • Identify and be able to better present the competitive strengths of your products and services, so that you can be proactive in handling objections and more successful at asking for the business
      • Use different types of selling for different situations
      • Identify ways to find new clients and network effectively

      Course Outline

      • Essential Selling Skills
        • Selling Skills
        • The Power of the Mind
        • Professionalism
        • The Expectancy Theory
      • What is Selling
      • Behind every sale is a person
        • Find out what they want
        • Figure out how to help them get it
        • People buy trust and service
        • That first seven seconds
      • Setting achievable goals
        • The value of setting goals
        • The characteristics of SMART goals
        • Developing a strategy to reach your goals
        • Celebrating success & thinking like a winner
      • Know your products and services
        • What are your products and services?
        • What are their outstanding features?
        • How do these benefit customers?
      • Time Management
        • Principles of Time
        • Key Questions for Effective Time Management
        • Key Considerations for Time Management
        • Managerial Work and Time Management
        • Managing Yourself
      • Telephone techniques
        • The verbal handshake
        • Using your voice effectively
        • Telephone manners
        • Using your telephone as a sales tool
        • Building relationships by phone
      • Types of Selling
        • The Three Types
        • Our Values
          • Ten Major Mistakes
      • Deal with objections
      • Finding New Clients
        • Where to Find New Clients?
        • Networking Tips
      • Personal Action Plan

    Security Track

    • Administering Windows Server 2012

      Duration

      40 Hours

      Overview

      After completing this course, students will be able to:

      • Install and Configure Windows Server 2012
      • Introduction to Active Directory Domain Services
      • Managing Active Directory Domain Services Objects
      • Automating Active Directory Domain Services Administration
      • Implementing TCP/IPv4
      • Implementing DHCP
      • Implementing DNS
      • Implementing IPv6
      • Implementing Local Storage
      • Implementing File and Print Services
      • Implementing Group Policy
      • Securing Windows Servers by Using Group Policy Objects
      • Implementing Server Virtualization with Hyper-V

      Course Outline

      • Deploying and Managing Windows Server 2012
        • Windows Server 2012 Overview
        • Overview of Windows Server 2012 Management
        • Installing Windows Server 2012
        • Post-Installation Configuration of Windows Server 2012
        • Introduction to Windows PowerShell
      • Introduction to Active Directory Domain Services
        • Overview of Active Directory Domain Services
        • Overview of Domain Controllers
        • Installing a Domain Controller
      • Managing Active Directory Domain Services Objects
        • Managing User Accounts
        • Managing Groups
        • Managing Computer Accounts
        • Delegating Administration
      • Automating Active Directory Domain Services Administration
        • Using Command-line Tools for Administration
        • Using Windows PowerShell for Administration
        • Performing Bulk Operations with Windows PowerShell
      • Implementing IPv4
        • Overview of TCP/IP
        • Understanding IPv4 Addressing
        • Subnetting and Supernetting
        • Configuring and Troubleshooting IPv4
      • Implementing DHCP
        • Installing a DHCP Server
        • Configuring DHCP Scopes
        • Managing a DHCP Database
        • Securing and Monitoring DHCP
      • Implementing DNS
        • Name Resolution for Windows Client and Servers
        • Installing and Managing a DNS Server
        • Configuring Active Directory Integrated DNS Zones
      • Implementing IPv6
        • Overview of IPv6
        • IPv6 Addressing
        • Coexistence with IPv6
        • IPv6 Transition Technologies
      • Implementing Local Storage
        • Overview of Storage
        • Managing Disks and Volumes
        • Implementing Storage Pools
      • Implementing File and Print Services
        • Securing Files and Folders
        • Protecting File Shares with Shadow Copies
        • Configuring Network Printing
      • Implementing Group Policy
        • Overview of Group Policy
        • Group Policy Processing
        • Implementing a Central Store for Administrative Templates
      • Securing Windows Servers by Using Group Policy Objects
        • Windows Security Overview
        • Security Settings
        • Restricting Software
        • Configuring Windows Firewall with Advanced Security
      • Implementing Server Virtualization with Hyper-V
        • Overview of Virtualization Technologies
        • Implementing Hyper-V
        • Managing Virtual Machine Storage
        • Managing Virtual Networks
    • Configuring Advanced Windows Server 2012 Services

      Duration

      40 Hours

      Overview

      You will learn the advanced configuration and services tasks needed to deploy, manage, and maintain a Windows Server 2012 infrastructure. You will cover advanced networking services, Active Directory Domain Services (AD DS), identity management, rights management, Federated services, network load balancing, failover clustering, business continuity, and disaster recovery.

      Course Outline

      • Implementing Advanced Network Services
        • Configuring Advanced Dynamic Host Configuration Protocol (DHCP) Features
        • Configuring Advanced Domain Name System (DNS) Settings
        • Implementing IP Address Management
      • Implementing Advanced File Services
        • Configuring Internet Small Computer System Interface (iSCSI) Storage
        • Configuring Branch Cache
        • Optimizing Storage Usage
      • Implementing Dynamic Access Control (DAC)
        • Implementing DAC Components
        • Implementing DAC for Access Control
        • Implementing Access Denied Assistance
        • Implementing and Managing Work Folders
      • Implementing Distributed AD DS Deployments
        • Distributed AD DS Deployments
        • Deploying a Distributed AD DS Deployment
        • Configuring AD DS Trusts
      • Implementing AD DS Sites and Replication
        • AD DS Replication
        • Configuring AD DS Sites
        • Configuring and Monitoring AD DS Replication
      • Implementing AD CS
        • Public Key Infrastructure
        • Deploying Certification Authorities
        • Deploying and Managing Certificate Templates
        • Implementing Certificate Distribution and Revocation
        • Managing Certificate Recovery
      • Implementing AD RMS
        • Active Directory Rights Management
        • Deploying and Managing an AD RMS Infrastructure
        • Configuring AD RMS Content Protection
        • Configuring External Access to AD RMS
      • Implementing AD FS
        • Deploying AD FS
        • Implementing AD FS for a Single Organization
        • Deploying AD FS in a Business to Business Federation Scenario
        • Implementing a Web Application Proxy
      • Implementing Network Load Balancing (NLB)
        • Network Load Balancing
        • Configuring a NLB Cluster
        • Planning a NLB Implementation
      • Implementing Failover Clustering
        • Failover Clustering
        • Configuring Highly-Available Applications and Services on a Failover Cluster
        • Maintaining a Failover Cluster
        • Implementing a Multi-Site Failover Cluster
      • Implementing Failover Clustering with Hyper-V
        • Integration of Hyper-V with Failover Clustering
        • Implementing Hyper-V Virtual Machines on Failover Clusters
        • Implementing Hyper-V Virtual Machine Movement
        • Managing Hyper-V Virtual Environments by Using Virtual Machine Manager
      • Implementing Disaster Recovery
        • Disaster Recovery
        • Implementing Windows Server Backup
        • Implementing Server and Data Recovery
    • Designing and Implementing a Server Infrastructure

      Duration

      40 Hours

      Overview

      After completing this course, students will be able to:

      • Plan a server upgrade and migration.
      • Plan and implement a server deployment infrastructure.
      • Design and maintain an IP configuration and address management solution.
      • Design and implement name resolution.
      • Design and implement an AD DS forest and domain infrastructure.
      • Design and implement an Active Directory organizational unit infrastructure.
      • Design and implement a Group Policy Object (GPO) strategy.
      • Design and implement an AD DS topology.
      • Plan and implement storage.
      • Plan and implement file services.
      • Design and implement network access services.
      • Design and implement network protection.

      Course Outline

      • Planning a Server Upgrade and Migration.
        • Upgrade and Migration Considerations
        • Creating a Server Upgrade and Migration Plan
        • Planning for Virtualization
      • Planning and Implementing a Server Deployment Infrastructure.
        • Selecting an Appropriate Server Imaging Strategy
        • Selecting a Deployment Automation Strategy
        • Implementing an Automated Deployment Strategy
      • Designing and Maintaining an IP Configuration and Address Management Solution.
        • Designing and Implementing DHCP
        • Planning and Implementing DHCP Scopes
        • Planning and Implementing an IPAM Provisioning Strategy
      • Designing and Implementing Name Resolution.
        • Designing a Domain Name System (DNS) Server Implementation Strategy
        • Designing the DNS Namespace
        • Designing and Implementing DNS Zones
        • Designing and Configuring DNS Zone Replication and Delegation
        • Optimizing DNS Servers
        • Designing DNS for High Availability and Security
      • Designing and Implementing an Active Directory Domain Services Forest and Domain Infrastructure.
        • Designing an AD DS Forest
        • Designing and Implementing AD DS Forest Trusts
        • Designing and Implementing AD DS Domains
        • Designing DNS Namespaces in AD DS Environments
        • Designing AD DS Domain Trusts
      • Designing and Implementing an Active Directory Organizational Unit Infrastructure.
        • Planning the Active Directory Administrative Tasks Delegation Model
        • Designing the OU Structure
        • Designing and Implementing an Active Directory Group Strategy
      • Designing and Implementing a Group Policy Object Strategy.
        • Gathering the Information Required for a GPO Design
        • Designing and Implementing GPOs
        • Designing GPO Processing
        • Planning Group Policy Management
      • Designing and Implementing an Active Directory Domain Services Topology.
        • Designing and Implementing AD DS Sites
        • Designing AD DS Replication
        • Designing the Placement of Domain Controllers
        • Virtualization Considerations for Domain Controllers
        • Designing Highly Available Domain Controllers
      • Planning and Implementing Storage.
        • Storage Considerations
        • Planning and Implementing iSCSI SANs
        • Storage Spaces in Windows Server 2012
      • Planning and Implementing File Services.
        • Planning and Implementing DFS
        • Planning and Implementing BranchCache
        • Planning and Implementing Dynamic Access Control
      • Designing and Implementing Network Access Services.
        • Designing and Implementing Remote Access Services
        • Designing RADIUS Authentication by Using NPS
        • Designing a Perimeter Network
        • Planning and Implementing DirectAccess
      • Designing and Implementing Network Protection.
        • Overview of Network Security Design
        • Identifying and Mitigating Common Network Security Threats
        • Designing and Implementing a Windows Firewall Strategy
        • Designing and Implementing a NAP Infrastructure
    • Implementing an Advanced Server Infrastructure

      Duration

      40 Hours

      Overview

      After completing this course, students will be able to:

      • Plan and implement server virtualization strategy.
      • Plan and implement networks and storage for virtualization.
      • Plan and deploy virtual machines.
      • Manage a virtual machine deployment.
      • Plan and implement a server monitoring strategy.
      • Plan and implement high availability for file services and applications.
      • Plan and implement a highly available infrastructure using failover clustering.
      • Plan and implement an server updates infrastructure.
      • Plan and implement a business continuity strategy.
      • Plan and implement a public key infrastructure (PKI).
      • Plan and implement an identity federation infrastructure.
      • Plan and Implement an information rights management infrastructure.

      Course Outline

      • Planning and Implementing a Server Virtualization Strategy.
        • Overview of System Center 2012 Components
        • Integrating System Center 2012 and Server Virtualization
        • Planning and Implementing a Server Virtualization Host Environment
      • Planning and Implementing Networks and Storage for Virtualization.
        • Planning a Storage Infrastructure for Virtualization
        • Implementing a Storage Infrastructure for Virtualization
        • Planning and Implementing a Network Infrastructure for Virtualization
      • Planning and Deploying Virtual Machines.
        • Planning Virtual Machine Configuration
        • Preparing for Virtual Machine Deployments with VMM
        • Deploying Virtual Machines
      • Planning and Implementing a Virtualization Administration Solution
        • Planning and Implementing Microsoft System Center Administration
        • Planning and Implementing Self-Service with System Center
        • Planning and Implementing Automation with System Center
      • Planning and Implementing a Server Monitoring Strategy
        • Planning Monitoring in Windows Server 2012
        • Overview of System Center Operations Manager
        • Planning and Configuring Monitoring Components
        • Configuring Integration with VMM
      • Planning and Implementing High Availability for File Services and Applications
        • Planning and Implementing Storage Spaces
        • Planning and Implementing DFS
        • Planning and Implementing Network Load Balancing
      • Planning and Implementing a Highly Available Infrastructure Using Failover Clustering
        • Planning a Failover Clustering Infrastructure
        • Implementing Failover Clustering
        • Integrating Failover Clustering with Server Virtualization
        • Planning a Multi-Site Failover Cluster
      • Planning and Implementing an Server Updates Infrastructure.
        • Planning and Implementing a Windows Server Update Services (WSUS) Deployment
        • Planning Software Updates with System Center 2012 Configuration Manager
        • Planning and Implementing Updates in a Server Virtualization Infrastructure
      • Planning and Implementing a Business Continuity Strategy
        • Overview of Business Continuity Planning
        • Planning and Implementing Backup Strategies
        • Planning and Implementing Recovery
        • Planning and Implementing Virtual Machine Backup and Recovery
      • Planning and Implementing an Public Key Infrastructure
        • Planning and Implementing a Certification Authority Deployment
        • Planning and Implementing Certificate Templates
        • Planning and Implementing Certificate Distribution and Revocation
        • Planning and Implementing Key Archival and Recovery
      • Planning and Implementing an Identity Federation Infrastructure
        • Planning and Implementing an AD FS Server Infrastructure
        • Planning and Implementing AD FS Claim Providers and Relying Parties
        • Planning and Implementing AD FS Claims and Claim Rules
      • Planning and Implementing an Information Rights Management Infrastructure
        • Planning and Implementing an AD RMS Cluster
        • Planning and Implementing AD RMS Templates and Policies
        • Planning and Implementing External Access to AD RMS Services
        • Planning and Implementing AD RMS Integration with Dynamic Access Control (DAC)
    • Installing and Configuring Windows Server 2012

      Duration

      40 Hours

      Overview

      After completing this course, students will be able to:

      • Install and Configure Windows Server 2012
      • Introduction to Active Directory Domain Services
      • Managing Active Directory Domain Services Objects
      • Automating Active Directory Domain Services Administration
      • Implementing TCP/IPv4
      • Implementing DHCP
      • Implementing DNS
      • Implementing IPv6
      • Implementing Local Storage
      • Implementing File and Print Services
      • Implementing Group Policy
      • Securing Windows Servers by Using Group Policy Objects
      • Implementing Server Virtualization with Hyper-V

      Course Outline

      • Deploying and Managing Windows Server 2012
        • Windows Server 2012 Overview
        • Overview of Windows Server 2012 Management
        • Installing Windows Server 2012
        • Post-Installation Configuration of Windows Server 2012
        • Introduction to Windows PowerShell
      • Introduction to Active Directory Domain Services
        • Overview of Active Directory Domain Services
        • Overview of Domain Controllers
        • Installing a Domain Controller
      • Managing Active Directory Domain Services Objects
        • Managing User Accounts
        • Managing Groups
        • Managing Computer Accounts
        • Delegating Administration
      • Automating Active Directory Domain Services Administration
        • Using Command-line Tools for Administration
        • Using Windows PowerShell for Administration
        • Performing Bulk Operations with Windows PowerShell
      • Implementing IPv4
        • Overview of TCP/IP
        • Understanding IPv4 Addressing
        • Subnetting and Supernetting
        • Configuring and Troubleshooting IPv4
      • Implementing DHCP
        • Installing a DHCP Server
        • Configuring DHCP Scopes
        • Managing a DHCP Database
        • Securing and Monitoring DHCP
      • Implementing DNS
        • Name Resolution for Windows Client and Servers
        • Installing and Managing a DNS Server
        • Configuring Active Directory Integrated DNS Zones
      • Implementing IPv6
        • Overview of IPv6
        • IPv6 Addressing
        • Coexistence with IPv6
        • IPv6 Transition Technologies
      • Implementing Local Storage
        • Overview of Storage
        • Managing Disks and Volumes
        • Implementing Storage Pools
      • Implementing File and Print Services
        • Securing Files and Folders
        • Protecting File Shares with Shadow Copies
        • Configuring Network Printing
      • Implementing Group Policy
        • Overview of Group Policy
        • Group Policy Processing
        • Implementing a Central Store for Administrative Templates
      • Securing Windows Servers by Using Group Policy Objects
        • Windows Security Overview
        • Security Settings
        • Restricting Software
        • Configuring Windows Firewall with Advanced Security
      • Implementing Server Virtualization with Hyper-V
        • Overview of Virtualization Technologies
        • Implementing Hyper-V
        • Managing Virtual Machine Storage
        • Managing Virtual Networks

    Senior Management Track

    • Business Leadership & Motivation: Becoming Management Material

      Duration

      18 Hours

      Overview

      • Master Peter Senge’s five disciplines.

      • Add Kouzes and Posners’s five practices to their life.

      • Build trust with their employees.

      • Develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communications, strategic planning and feedback techniques.

      • Use Robert Cialdini’s six influence strategies to their advantage.

      • Define motivation.

      • Apply different motivation theories.

      • Use the carrot, the whip, and the plant.

      • Create a motivational climate and design a motivating job.

      Course Outline

      • About the Learning Organization (Peter Senge's vision)

      • Achieving Personal Mastery

      • Analyzing Our Mental Models

      • Achieving a Shared Vision

      • Team Learning

      • Systems Thinking

      • Understanding Leadership

      • Five Practices (Kouzes and Posner)

      • Building Trust

      • Managing Change

      • Time Management Tips and Tricks

      • Managers vs. Leaders

      • Types of Thinking

      • Influence Strategies

      • Managing Relationships

      • A Simple Problem Solving Process

      • Strategic Planning

      • Doing Delegation Right

      • Criteria for Useful Feedback

      • Feedback Techniques

      • Mastering Your Body Language

      • Meeting Management

      • Pumping Up a Presentation

      • Personal Development

    • Change Management: Change and How to Deal With It

      Duration

      12 Hours

      Overview

      • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.

      • See change not as something to be feared and resisted but as an essential element of the world to be accepted.

      • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.

      • Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.

      • See change as an opportunity for self-motivation and innovation.

      • Identify strategies for helping change be accepted and implemented in the workplace.

       

      Course Outline

      • Introduction to change management.

      • Initiatives to change through reading strategy.

      • Resistance to change and mapping the organization inclinations.

      • Strategies of change with small and major organizations.

      • Setting a change plan – schools of change in organizations.

      • Phases of change.

      • Changing through culture and politics.

      • Setting and running an internal PR plan for the change process.

      • Monitoring the change process and measuring its impact.

      • Power base assessment survey.

      • Case study assignment on own organization.

         

    • Crises Management

      Duration

      12 Hours

      Overview

      • Understanding crises and the media agenda

      • Risk assessment

      • Crisis planning

      • Preparing spokespeople

      • Communication channels

      • Working with the media during a crisis

      • Internal communications during a crisis

      • Legal , health and safety issues

      • Recovering from a crisis

       

      Course Outline

      • Difference between crisis and problem.

      • Crisis classifications

      • Crisis causes

      • Skills of recourses management to deal with the crisis.

      • Factors affecting crisis management effectiveness.

      • How to avoid crisis.

      • Skills of forming crisis management team.

      • Characteristics required for crisis team leader.

      • Introduction to Crisis Communication Plans

      • Crisis Communication Teams

      • Internal Communication Plans

      • Communication Crisis

      • Press Conference

      • Blogging

      • After the Crisis Communication

       

    • Decision Making

      Duration

      12 Hours

      Overview

      • Identifying problems and opportunities

      • The decision making process

      • Decision making under certainly

      • Decision making under uncertainly

      • Information Technology and decision making systems

      • Computer-based decision making

      • Using Microsoft excel for decision making

      • Expert systems

      • Case studies

       

      Course Outline

      • Problems definitions and problem solving techniques
        • Defining a problem
        • Sources of problems
        • The aspects of problems
        • The outcomes of problem solving
        • Exercises
      • The Problem Solving Process
        • The Steps
        • Barriers To Effective Problems Solving
        • Creative Problem Solving Techniques
        • Exercises
      • Decision Making
        • The Decision Making Styles
        • Analytical Abilities And Decision-Making
        • Creative Decisions And The Modern Enterprise
        • Decision Making In A Rapidly Changing Environment
        • Exercises And Role Plays
    • Strategic Planning

      Duration

      18 Hours

      Overview

      • Phases of the strategic planning process

      • Developing mission/ vision statements

      • Assessing internal/ external environment

      • Performing SWOT analysis.

      • Setting goals and objectives

      • Assigning responsibility & authority

      • Establishing a monitoring system

      Course Outline

      • Strategic planning and strategic management
      • The purpose and importance of strategic planning
      • The strategic planning process
        • Business definition
        • Mission and values definition
        • Environmental scanning
        • Definition of strategic issues
        • Identification and evaluation of alternative strategies
        • Determination of objectives (short term, mid term, long term)
        • Performance indicators
        • Tasks identification and scheduling
        • Determination of expected problems and their solutions
      • SWOT Analysis             
        • The purpose
        • The matrix
        • A case study
      • Objectives matrix workshop
      • Portfolio analysis (a case-study)
      • Turning ideas into action plans

       

    Soft Skills Track

    • Communication Skills

      Duration

      14 hours

      Overview

      By the end of this course, the participants will be able to:

      • Identify common communication problems that may be holding them back
      • Develop skills in asking questions
      • Identify what their non-verbal messages are telling others
      • Develop skills in listening actively and empathetically
      • Enhance their ability to handle difficult situations
      • Use Intrapersonal communication
      • Manage Interpersonal communication
      • Dealing with different communication styles
      • Dealing with internal customers

      Course Outline

      • Myths and Realities of Communication.
      • Variables in the Communication Process.
      • Encoding and Decoding.
      • Principles of Effective Communication.
      • Communication Channels.
      • Direction of communication.
      • Communication Process.
      • Types of Communication.
      • Johari Window Model of Feedback.
      • Rules of Feedback.
      • Active and Passive Listening.
      • Listening Barriers.
      • Listening Styles.
      • Non-Verbal Communication.
      • The art of questioning.
      • Dealing with anger.
      • Dealing with difficult and problem people.
      • Definition and conceptualization of intrapersonal communication.
      • Definition and conceptualization of interpersonal communication and overview of categories.
      • Etiquette of Customer Handling.
      • Etiquette of Using the Telephone with Customers.
    • Consulting Skills

      Duration

      14 hours

      Overview

      By the end of this course, the participants will be able to:

      • Provide a model, techniques, and tools that participants can use to consult with a client.
      • Allow participants to evaluate your skills and identify your developmental needs as a consultant.
      • Explore optional strategies and tactics for consultants.

      Course Outline

      • Consulting Skills Introduction
        • Consulting Skills for Training
        • Assess Your Consulting Competencies
        • Analyzing and Framing Your Competencies
        • Predict Your Future: Your Personal Mastery Plan
      • Define and Agree
        • Order of Topics
        • Comparing Consulting Models
        • What Role Will You Play?
        • Your Consulting Credibility
        • Identifying Effective Questions
        • Reaching Agreement on Expectations
      • Discover and Analyze
        • Data Collection
        • Conduct an Effective Interview
        • Data Analysis
      • Deliver and Decide
        • Frame the Issue
        • Fundamental Design Features of Feedback
        • Sensitive Information
        • Resistance
        • Alignment
      • Design and Implement
        • Team Approach to Designing the Improvement
        • Change Targets
        • Putting it All Together
        • Tactics for Consultants: Coaching Clients
        • Working Successfully With External Consultants
      • Disengage and Review
        • Ending a Contract Early
        • Evaluation: Getting Closure
        • Continual Improvement Process
      • Consulting Skills Closing
        • Review the 5-D Consulting Model
    • Customer-Facing Skills

      Duration

      7 hours

      Overview

      By the end of this course, the participants will be able to:

      • Identify and know to meet customer expectations.
      • Communicate with different types of customers
      • Use a proactive approach in customer service
      • Handle upset customers
      • Resolve problems creatively

      Course Outline

      • Principles of excellent service
        • Customer service: The key to growth and profitability
        • Dimensions of qualit
        • Customer requirements and retention
        • Customer service skills and attitude
        • Relationship skills
        • Identify the strengths and weaknesses in service delivery
        • Assess the levels of service to individuals and organization
      • Expectation
        • Customer expectations
        • Company expectations
        • Meeting those expectations
      • First impressions
        • Appearance, body language, voice
        • Listening to the problem and understanding its impact
        • Assessing the situation
        • Proposing a solution
      • How to understand the different types of customer
      • Working with customers
        • Understanding customer needs
        • Explaining the company's position
        • Action planning to meet
        • Customer needs and determining the value of the organization's client.
      • Handling difficult situations
        • The difficult customer
        • Dealing with complaints
      • Sales opportunities
        • How do products satisfy customer needs?
        • How do we talk about the products
      • Communication Skills
        • Verbal communication
        • Visual communication
        • Written communication
        • Non-verbal communication
    • Leadership & Coaching

      Duration

      21 hours

      Overview

      By the end of this course, the participants will be able to:

      • Identify effective leadership behaviors.
      • Develop an effective team
      • Delegate tasks to achieve results
      • Deal with different personality styles
      • Understand how coaching can be used to develop your team
      • Develop the coaching skills that help improve individual performance
      • Coach the team for better performance

      Course Outline

      • Introduction & Objectives
      • Leadership – Role, Skills and Styles
        • Definition and the Leadership Grid
        • Collaborative leadership
        • Transitional leadership
        • Visionary leadership
        • Situational leadership
      • Leadership and Communication
        • Basics of effective Communication
        • Barriers to communications
        • Verbal & non-verbal communication
        • The art of listening
        • Conducting effective meetings
      • Leadership and Problem-Solving
        • Problem solving steps
        • Identifying the problem
        • Techniques for developing alternatives
        • Getting consensus
        • The leader as a problem solver
      • Leadership and Management
        • Authority Vs. Responsibility
        • Delegation and Acceptance
        • Roles and relationships
        • The manager as a leader
        • Being a leader: Bridging the gap
      • Leadership and Coaching
        • The coaching cycle
        • Pre-requisites for coaching & mentoring
        • Coaching for performance
        • The Leader’s role in coaching
        • Managing people issues
    • Managing Time & Surviving Stress

      Duration

      14 hours

      Overview

      By the end of this course, the participants will be able to:

      • Get people to know how to ultimately use their time, Proper balance their business and personal life, and Realize how to survive stress
      • Better organize yourself and your workspace for peak efficiency.
      • Understand the importance of, and the most useful techniques for, setting and achieving goals.
      • Identify the right things to be doing and develop plans for doing them.
      • Learn what to delegate and hoe to delegate well
      • Work fewer hours with greater results
      • Understand how to contain and manage your stress
      • Increase your productivity.
      • Identify priorities

      Course Outline

      • Time Assessment & About Time         
        • Time Definition
        • The value of time
        • Control the time
        • Time management secrets
        • Analysis of time ( Big Picture - Poor Time Management)
      •  Life balance & Time Performance         
        • Work life balance
        • 4 Generation of time management
        • Time matrix
        • successful time management
        • Modern life & business
      •  More Time = More Stress        
        • stress definition
        • Types of stress
        • stress symptoms
        • Identify your stressors
        • practice relaxation techniques
        • Eat healthy & exercise regularly
        • Manage ups & downs
        • Time & stress relation
        • Effects of stress
      •  Managing Time Usage  
        • Planning
        • Operation & Time Management
        • Organization
        • Working with others
      •  The Importance of Time Management  
        • Decrease your stress levels
        • Create balance in your life
        • Increase your productivity
        • Focus on what’s important
        • Gain better control of your day
      •  Priorities 
        • Determine tasks you should be working on now
        • Determine tasks that can wait
        • Determine tasks that aren’t very important and can wait.
    • Presentation Skills

      Duration

      21 hours

      Overview

      • Identify audience’s needs and preferences.
      • Structure the presentation.
      • Capture audience’s attention.
      • Prepare audiovisual aids.
      • Handle questions.
      • Prepare handouts.

      Course Outline

      • Communication – Definition & Components.
      • Elements of a good presentation.
      • Planning your presentation.
      • Structure.
      • Planning a Tailored Presentation.
      • Gestures & Movement.
      • Visual Aids.
      • Handling Rough Times.
      • Reducing stage fright.
      • Managing your environment.
      • Handling questions.

    Suppy Chain Track Dynamics AX

    • Bill of Materials in Microsoft Dynamics AX 2012

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Understand the Bill of Material Creation Process.
      • Explain the concepts of BOMs in Microsoft Dynamics AX 2012.
      • Describe the different BOM forms.
      • Describe the standard BOM creation process.
      • Create simple BOMs by using the Bills of Materials form.
      • Create and edit BOMs by using the BOM designer.
      • Describe the concept and purpose of BOM versions.
      • Create BOMs from the Released products list page.
      • Describe how to activate BOM versions.
      • Describe how to copy and change BOM versions.
      • Describe how to use the Bills of Materials form to assign and create BOM versions.
      • Create and edit BOMs by using the BOM designer.
      • Describe and create a quantity dependent BOM.
      • Explain validity dates and sub-BOMs on BOM component lines.
      • Describe the purpose and advantages of BOM and Item configurations.
      • Describe the purpose, use, and setup of configuration groups, routes, and rules.
      • Describe, set up, and use Item configurations.
      • Explain the BOM calculation structure.
      • Describe and set up Cost groups, Profit settings, and Calculation groups.
      • Set up and view costing versions - planned cost and BOM calculations with the Summary and Complete functions.
      • Explain the Calculation for a costing version form.
      • Run and review cost and sales price calculations.
      • Explain BOM calculation Explosion mode and Stop Explosion.
      • Create a sales order by using a configurable BOM.
      • View the BOM structure from a sales order.
      • Explode a BOM from a sales order.
      • Calculate a BOM from a sales order.
      • Describe and set up scrap parameters:
      • Constant and variable scrap on the BOM
      • BOM calculations by using scrap
      • Explain and set up measurement configurations:
      • Consumption calculation
      • Rounding-up
      • Measurement dimensions
      • Conversion factors
      • Perform BOM calculations by using measurements.
      • Explain the purpose of reporting a BOM as finished by using the Max. Report as finished form.
      • Access the Report as Finished process, from the following areas:
      • Periodic folder
      • Released products list page
      • BOM journal
      • Describe standard Microsoft Dynamics AX 2012 reports:
      • Lines
      • Where-used
      • BOM calculations
      • Describe other BOM functionality:
      • Changing and Checking BOMs
      • Sorting BOM lines

      Course Outline

      • Bill of Materials Overview
        • Introduction
        • General Concepts
        • Using BOMs and Routes in Multisite Production Environments
        • BOM Features and Elements
        • Bills of Materials Form Overview
        • Bill of Material Creation Process
      • Creating Simple BOMs
        • Introduction
        • Using the Bills of Materials Form to Create Simple BOMs
        • Working with BOMs in the BOM Designer
      • Creating BOMs with Versions
        • Introduction
        • BOM Versions Overview
        • Creating BOMs by Using the Released Products List Page
        • Activate Multiple BOM Versions
        • Copy BOM Versions
        • Change BOM Versions
        • Create BOMs with Versions in the Bills of Materials Form
        • Create BOMs with Versions in the BOM Designer Form
        • Quantity Dependent BOMs
        • Working with Validity Dates and Sub-BOMs on Component Lines
      • Working with BOM and Item Configurations
        • Introduction
        • Purpose of BOM and Item Configurations
        • BOM Configurations
        • Item Configurations
      • Working with BOM Calculations
        • Introduction
        • BOM Calculation
        • Cost Groups, Profit Settings, and Calculation Groups
        • Cost and Sales Price Calculations
      • Module 6: Sales Orders and BOMs
        • Introduction
        • Configurable BOMs and Sales Orders
        • View BOMs in a Sales Order
      • Scrap and Measurement
        • Introduction
        • BOM Scrap
        • BOM Measurement
      • Report a BOM as Finished
        • Introduction
        • Reporting a BOM as Finished
      • Reports and Other BOM Functionality
        • Introduction
        • Standard BOM Reports
        • Other BOM Functionality

       

    • Delivering Microsoft Dynamics Solutions with Sure Step

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      • After completing this course, students should be able to:

      • Understand project management essentials.

      • Identify waterfall fundamentals.

      • Exam agile essentials.

      • Examine how to prepare and plan for a Diagnostic phase.

      • Decide, plan, and deliver Sure Step decision accelerators.

      • Define the scope of the project based on results from the decision accelerator.

      • Guide the customer toward the most efficient implementation process and project type.

      • Produce time and cost estimates for the project.

      • Plan the resources for the project and plan for risks.

      • Prepare for and conduct the Kickoff meeting with the Customer.

      • Determine if a Solutions Overview is necessary.

      • Understand the Detailed Business Process Analysis.

      • Identify and document functional requirement Fits and Gaps.

      • Control scope creep by implementing proposal management.

      • Plan early for the Deployment phase by creating a deployment plan.

      • Learn how to use solution design documents.

      • Examine Performance Reporting and Status Reporting.

      • Plan and perform testing activities across different phases.

      • Conduct a tollgate review.

      • Examine the Sure Step Agile project type.

      • Prepare and conduct the cutover from the non-production to production environment.

      • Understand the importance of quality management during the Operation phase.

      • Identify how to work towards project closure.

      Course Outline

      • Introduction to Projects
        • What is a Project
        • Project Challenges
        • Project Management
        • Agile Models
      • Introduction to Sure Step
        • Introduction to Sure Step
        • Microsoft Dynamics Sure Step Model
        • Microsoft Dynamics Sure Step Client
        • Microsoft Dynamics Sure Step Online
        • Project Repositories
      • Project Planning and Solution Envisioning in the Diagnostic Phase
        • Position Solution Envisioning and the Diagnostic Phase.
        • Top-Down View on the Diagnostic Phase.
        • Overview and Positioning of Decision Accelerator offerings.
        • Introduction to the Microsoft Dynamics Sure Step Case Study.
      • Delivering Decision Accelerators
        • Use the tools, templates, and links to help you deliver the Requirements and Process Review decision accelerator
      • Proposal Generation and Final Licensing and Services Agreements
        • Proposal Generation
        • Final Licensing and Services Agreement
      • Proposal Generation and Final Licensing and Services Agreements
        • Risk Management
        • Quality Management
        • Communication Management
        • Managing Scope Changes
        • Resource Management
      • Waterfall Delivery
        • Analysis Phase
        • Design Phase
        • Development Phase
      • Agile Delivery
        • Agile Preparation
        • Agile Execution
      • Deployment Phase
        • Conduct User Training
        • Testing Activities During the Deployment phase
        • The Production environment
        • Create the Production Operations guide
        • Data migration
        • Go-Live
      • Operation Phase
        • Quality Management
        • Additional Operation Activities
        • Project Closure

       

    • Distribution and Trade in Microsoft Dynamics AX 2012

      Duration

      28 hours

      Overview

      By the end of this course, the participants will be able to:

      • Allow for over/under delivery of goods.
      • Assign charges.
      • Set up and manage quarantine management functionality.
      • Recognize the pick process.
      • Register serialized and batch inventory.
      • Reverse and split a pick.
      • Edit Item dimensions during picking.
      • Create Vendor returns, Return actions, and Manage Customer returns.
      • Manually reserve inventory.
      • Set up automatic and explosion inventory reservation.
      • Query, cancel, or change a reservation.
      • Set up, activate, and modify Customer and Vendor trade agreements.
      • Understand Customer and Vendor Price/Discount groups.
      • Set up and use Supplementary items.
      • Work with sales quotations.
      • Define various sales quotation functions.
      • Set up transfer orders.
      • Create a transfer order.
      • Pick items before transfer between warehouses.
      • Transfer items between warehouses.
      • Set up the elements of a commission agreement.
      • View commission transactions from a financially updated sales order.
      • Understand the ABC Inventory Classification System.
      • Understand how to use the Physical inventory by inventory dimension report.
      • Understand how to use reports in forecasting sales and purchase expectations.

      Course Outline

      • Overview
        • Distribution and Trade
      • Over/Under Delivery and Charges
        • Introduction
        • Over/Under Delivery
        • Charges
        • Price Charges
        • Charges Codes
        • Manual Charges
        • Automatic Charges
      • Customer and Vendor Agreements
        • Activate Trade Agreements
        • Set Up Trade Agreements
        • Trade Agreements Parameters
        • Supplementary Items
        • Purchase and Sales Agreements
      • Item Arrival Registration
        • Introduction
        • Item Registration Setup
        • Item Arrival
      • Quarantine Management
        • Introduction
        • Quarantine Warehouse Setup Parameters
        • Quarantine Item Management
        • Inventory Transactions on Quarantine Items
      • Vendor Returns
        • Introduction
        • Create Vendor Returns
        • Create Vendor Returns for Serialized Items
      • Sales Quotations
        • Introduction
        • Sales Quotation Setup
        • Working with Quotations
        • Additional Sales Quotation Features
      • Item Reservations
        • Introduction
        • Why Perform Reservations and What You Can Reserve?
        • Manual Reservations
        • Automatic Reservations
        • Automatic Reservations and Selection of Batch
        • Explosion Reservations
        • View Reservations
        • Lock Reservations
        • Cancel Reservations
        • Batch Reservation
        • Picking Reserved Items
      • Sales Order Picking
        • Introduction
        • Enable Sales Order Picking and Setup
        • Release Sales Order Picking
        • Automatic Registration of a Pick
        • Manual Registration of a Pick
        • Item Pick Registration of a Serial and Batch Inventory
        • Edit, Reverse and Split a Pick
      • Customer Returns
        • Introduction
        • Set up Customer Returns
        • Create a Return Order
        • Item Arrival and Receipt Registration
        • Quarantine Orders
        • Replacement Orders
      • Commissions
        •  Introduction
        • Set Up a Commission
        • View Commission Transactions
        • Commission Transactions For Return Items
      • Transfer Orders
        • Introduction
        • Set Up of Transfer Orders
        • Using the Transfer order Form
        • Picking Items For a Transfer Order
        • Shipping and Receiving a Transfer Order
      • Reports
        • Introduction
        • ABC Inventory Classification
        • Inventory Reports
        • Forecasting Reports

       

    • Introduction to Microsoft Dynamics AX 2012

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Understand that Microsoft Dynamics AX provides a powerful solution.

      • Understand that Microsoft Dynamics AX provides an agile solution.

      • Understand that Microsoft Dynamics AX provides a simple solution.

      • Understand that Microsoft Dynamics AX provides a unified solution from Microsoft.

      • Understand the industry focus for Microsoft Dynamics AX2012.

      • Understand the broad functionality provided in Microsoft Dynamics AX2012.

      • Describe the components of the rich client user interface.

      • Navigate the Microsoft Dynamics AX menu structure.

      • Find a customer in the customer list page.

      • Create a sales order.

      • Create an alert rule.

      • Update a sales order to shipped.

      • View details of a selected field.

      • Invoice a sales order.

      • Use the Help.

      • Personalize a form.

      • Post a customer payment.

      • Use workflows.

      • Submit a workflow.

      • Describe quick navigation tips.

      • Describe the types of end-users who use Enterprise Portal.

      • Describe the functionality available to users on Enterprise Portal.

      • Describe the components of Enterprise Portal user interface.

      • Describe the Reporting and BI needs of different types of users.

      • Describe the tools available to view and analyze data in Microsoft Dynamics AX.

      • Create an advanced filter.

      • Save a filter as a cue on the role center.

      • Build a report in Microsoft Excel.

      • Create and use a template in Microsoft Word.

      • View a standard report.

      • Schedule a report to be emailed periodically.

      • Modify and add KPIs to a role center.

      • Create a pivot table using OLAP cubes.

      • Describe other reporting options available with Microsoft Dynamics AX.

      • Describe the organizational structure in Microsoft Dynamics AX.

      • Describe basic data setup and configuration.

      • Setup a new user in Microsoft Dynamics AX.

      • Create a definition group.

      • Import data using Microsoft Excel.

      • Describe the components of the System Architecture of Microsoft Dynamics AX 2012.

      • Describe the options for making development changes in Microsoft Dynamics AX 2012

      Course Outline

      • Overview
        • Powerful Solution
        • Agile Solution
        • Simple Solution
        • Pervasive Interoperability
        • Industry Focus
        • Functionality
      • Basic Navigation
        • Rich client user interface
        • Alerts
        • View details
        • Help
        • Personalization
        • Workflow
        • Quicktips
      • Enterprise Portal
        • Enterprise Portal users
        • Enterprise Portal user interface
      • Reporting
        • Reporting and Business Intelligence (BI) users
        • Reporting and BI tools
        • Microsoft Dynamics AX tools
        • SQL Reporting Services
        • SQL Analysis Services
        • Other tools
      • System Administration
        • Organization Structure
        • Basic Data Setup
        • Users
        • Data Import/Export
      • Technology
        • System Architecture
        • Development Environments
        • Model Driven Architecture
    • Supply Chain Foundation in Microsoft Dynamics AX 2012

      Duration

      21 hours

      Overview

      By the end of this course, the participants will be able to:

      • Create products and product masters.
      • Discuss how to authorize product setup for legal entities.
      • Discuss how to define a not stocked product.
      • Create purchase orders and sales orders.
      • Generate purchase and sales transactions.
      • Create and correct packing slip and product receipts.
      • Assign and manage serial and batch numbers
      • Set up quality control.
      • Use quality orders.
      • Set up quality management.
      • Understand non conformances.
      • Create and process an inventory adjustment and inventory movement journal.
      • Create and process a transfer journal.
      • Create and process a Bill of Materials (BOM) journal.
      • Understand how to use journals to make inventory adjustments.
      • Understand how to use the Counting journal to support and adjust physical inventory counts.

      Course Outline

      • Overview
        • Introduction
        • Supply Chain
        • Product Information Management
        • Inventory Management
        • Warehouse Management
        • Quality Management
      • Product Information Management
        • Introduction
        • Defining Products
        • Modeling Configurable Products
        • Inventory Dimension Groups
        • Authorizing Product Setup in a Legal Entity
        • Finalizing Product Setup in a Legal Entity
        • Default Order and Site Settings
        • Item Pricing
        • Unit of Measure
        • Defining Products as Not Stocked
      • Inventory Management Setup
        • Introduction
        • Item Groups
        • Item Model Groups
        • Storage and Tracking Dimension Groups
        • Warehouse Management
      • Purchase Orders
        • Introduction
        • Working with Purchase Orders
        • Set up Purchasing Parameters
        • Create a Purchase Order
        • Process a Purchase Order
        • Generate Purchase Order Documents
        • Change Management
        • Purchase Order Tasks
        • Purchase Order Inquiries and List Pages
      • Serial and Batch Numbers
        • Dimension Group – Tracking Dimensions
        • Manual Allocation
        • Automatic Allocation
        • Tracing
      • Sales Orders
        • Working with Sales Orders
        • Sales Order Types
        • Set Up Sales Parameters
        • Creating a Sales Order
        • Ship to Multiple Addresses
        • Delivery Schedule
        • Enhanced Delivery Date Control
        • Available Ship and Receipt Dates
        • Order Entry Deadlines
        • Direct Delivery
        • Generate a Sales Order Confirmation
        • Generate a Sales Order Picking List
        • Generate a Picking List Registration
        • Generate a Sales Order Packing Slip
        • Shipping Carrier Interface
      • Quality Management
        • Introduction
        • Set Up Quality Management Basics
        • Set Up Automatic Quality Order Generation
        • Create a Manual Quality Order
        • Work with a Non Conformance
        • Quality Reports and Certificates
      • Inventory Journals
        • Introduction
        • Inventory Journals Setup
        • Inventory Adjustment and Movement Journals
        • Transfer Journals
        • Bill of Material Journals
        • Counting Journals
        • Counting Journal Setup
        • Creating and Processing a Counting Journal
        • Tag Counting Journals
        • Inventory Blocking

       

    • Warehouse Management in Microsoft Dynamics AX 2012

      Duration

      14 Hours

      Overview

      By the end of this course, the participants will be able to:

      • Describe the goals and features of warehouse management by using Microsoft Dynamics AX 2012.
      • Set up the system for warehouse management.
      • Use the item arrival process to process inventory receipts.
      • Create and process pallet transports.
      • Use output orders, consolidated picking, and picking routes to process sales order picking.
      • Create outbound rules, and deliver picked items.
      • Create and process shipments by using the Create Shipment wizard, shipment staging, and shipment templates.
      • Create shipment reservation combinations and sequences.
      • Create refill pallet transports.
      • Describe and use Radio Frequency Identification (RFID) technology for inbound and outbound processing.
      • Set up and process quarantine orders.
      • Set up and use quality orders, inventory blocking, and non-conformances.
      • Review the reports and inquiries that are available for warehouse management.

      Course Outline

      • Overview
        • Goals of Warehouse Management
        • Terminology and Concepts
        • Workflow in Warehouse Management
        • Integration with Other Modules
        • Advanced Warehouse Management
      • Setting Up Warehouse Management
        • Basic Setup for Inventory and Warehouse Management
        • Product Setup
        • Inventory Dimension Groups
        • Physical Setup of the Inventory
        • Logical Setup of the Inventory
        • Pallets and Forklifts
      • Receipt and Storage
        • Purchase Orders
        • Arrival Overview and Item Arrival Journal
        • Pallet Transports
        • Receipt Registration Requirements
      • Item Picking and Shipping
        • Sales Orders
        • Output Orders
        • Picking Process
        • Picking Routes
        • Deliver Picked Items
        • Shipment Process
        • Shipment Staging
        • Shipment Reservations
        • Refill Pallet Transports
      • RFID in Warehouse Management
        • RFID Administration
        • Receiving with RFID
        • Picking, Packing, and Shipping with RFID
      • Quarantine Management
        • Set Up Quarantine
        • Item Receipt
        • Quarantine Orders
      • Quality Management
        • Quality Management Setup Review
        • Inventory Blocking
        • Non Conformances
      • Inquiries and Reports
        • Inquiries
        • Reports

       

    • Warehouse Management System in Microsoft Dynamics AX 2012 R2

      Duration

      21 Hours

      Overview

      By the end of this course, the participants will be able to:

      The intended audience includes partners and customers who want to learn the basic features and develop a working knowledge of the typical daily procedures required to effectively use Microsoft Dynamics AX 2012 Inventory and Warehouse Management functionality.

      The class is intended for warehouse workers, warehouse managers, shipping and receiving personnel, and other people in organizations responsible for the setup and administration of warehouse management functionality.

      Course Outline

      • Overview
        • Goals of Warehouse Management
        • Terminology and Concepts
        • Workflow in Warehouse Management
        • Integration with Other Modules
        • Advanced Warehouse Management
      • Setting Up Warehouse Management
        • Basic Setup for Inventory and Warehouse Management
        • Product Setup
        • Inventory Dimension Groups
        • Physical Setup of the Inventory
        • Logical Setup of the Inventory
        • Pallets and Forklifts
      • Inbound Operations
        • Purchase Orders
        • Arrival Overview and Item Arrival Journal
        • Pallet Transports
        • Receipt Registration Requirements
      • Outbound Operations
        • Sales Orders
        • Output Orders
        • Picking Process
        • Shipment Process
        • Outbound Rules
        • Shipment Reservations
        • Shipment Templates
        • Picking Routes
        • Deliver Picked Items
        • Shipment Staging
      • RFID in Warehouse Management
        • RFID Technology
        • RFID Administration
        • Receiving with RFID
        • Picking, Packing, and Shipping with RFID
      • Quarantine Management with Pallets
        • Set Up Quarantine
        • Item Receipt
        • Quarantine Orders
      • Inhouse Warehouse Operations
        • Pallet Transports
        • Refill Pallet Transports
        • Quantity Adjustments
        • Inquiries
        • Reports
        • Role Centers

       

    مسار

    • دورة

      Duration

      asfcs adf aq

      Overview

      frasefw eff

      Course Outline

      wef wef w

    Vocational Track

    • Food Safety

      Duration

      16 Hours

      Overview

      On completion of this course you should be able to demonstrate competency in the areas of food safety and hygiene to ensure that food produced for human consumption is safe and suitable. This will involve being able to:

      • Demonstrate knowledge to ensure observation of food safety policies and procedures.
      • Demonstrate knowledge sufficient to identify food safety hazards and to take preventative measures.
      •  Identify responsibilities of food handlers in a school food service facility.
      • Demonstrate knowledge sufficient to ensure safe and hygienic practice in a school food service facility.
      • Demonstrate correct use of equipment used to ensure food is prepared safely and suitable for human consumption.
      • Demonstrate ability to implement a food safety program in a school food service facility.
      •  Demonstrate an organized and ethical approach to work as a food safety supervisor

      Course Outline

      • Introduction to Food Safety
      • Food Contamination Hazards and Prevention
      • Personal Hygiene and Responsibilities for Food Handlers
      • Safe Food Handling Procedures
      • Food Safety Programs
    • Fundamentals of Inventory Management and Control

      Duration

      16 Hours

      Overview

      Effective inventory management plays a crucial role in the smooth and efficient running of any organization. Reducing excess inventory and investing in the right inventories leads to better customer service, better inventory turnover—and a healthier bottom line. This completely new edition of Fundamentals of Inventory Management and Control will equip you with the fundamental tools and techniques you need to analyze and control inventory— from cost-cutting techniques to day-to-day management and the latest developments in inventory handling, including the basics of JIT and lean manufacturing.

      Course Outline

      • Purchase, plan, manage, and control inventories and materials
      • Evaluate inventory methods, make improvements to your current system, determine optimum inventory levels, design and implement a cycle-counting program, and analyze replenishment policies.
      • Reduce excess inventory and invest in the right inventories for better customer service, better investment turnover—and greater profits.
      • Calculate optimal order quantities for such special cases as quantity discounts and price increases
      • Locate your minimum-total-cost point, control inventory loss, and determine ideal safety stock levels.
      • Answer the question: What is the real cost of being out-of-stock?
    • Fundamentals of Statistical Process Control

      Duration

      16 Hours

      Overview

      Meeting the quality and performance improvement goals of an organization demands that decisions be based upon reliable facts, data, and analysis. This is what statistical process control (SPC) is all about. Fundamentals of Statistical Process Control gives you a comprehensive understanding of SPC and shows you how to implement it for best results.

      Course Outline

      • Introduction to Statistical Process Control
      • Statistical Tools for Problem Solving
      • Introduction to Control Charts
      • Control Charts for Variables Data—Part I
      • Control Charts for Variables Data—Part II
      • Control Charts for Attributes Data
      • Process Capability
    • Hazard Analysis and Critical Control Points (HACCP)

      Duration

      30 Hours

      Overview

      HACCP Requirements, Documentation, and Auditing.

      Course Outline

      • Kinds of Foods Hazards and protection
      • HACCP Principles
      • HACCP Requirements
      • GMP
      • GHP
      • HACCP Implementation & Documentation
      • Recall System
      • Cases & workshops
    • How to Manage Maintenance

      Duration

      16 Hours

      Overview

      How to Manage Maintenance focuses on the important role maintenance and maintenance management play in determining how productive and profitable a company can be. You’ll learn the vital aspects of maintenance-organizational structure, the maintenance budget, control systems, inventory, maintenance support programs, planning and scheduling, training, and Computerized Maintenance Management Systems (CMMS). Forty-seven charts, diagrams, tables, graphs, and forms reinforce, and clarify the text.

      Course Outline

      • Bring leadership and proven management techniques to the maintenance manager's role.
      • Reduce maintenance backlog, control costs, and reduce maintenance inventory and stock outs.
      • Increase maintenance productivity, establish preventive programs, assure the vitality of the plant's equipment, extend equipment uptime, and improve customer satisfaction.
      • Motivate the workforce, and wisely use available information resources
      • Develop an appropriate maintenance budget which makes allowances for unforeseen emergencies.
      • Install a Computerized Maintenance Management System to increase scheduling efficiency and productivity.
    • How to Plan and Manage Warehouse Operations

      Duration

      16 Hours

      Overview

      In the first part of this course, you’ll be introduced to the kind of planning that maximizes the effective use of space, equipment, and labor. In the second part, you’ll find out how to manage a warehouse for maximum productivity by using your plan as an evaluation and correction tool.

      Course Outline

      • Organize warehouse space, equipment, and personnel for maximum efficiency and customer satisfaction
      • Develop a Warehouse Information System Plan to manage and control receiving, storage, picking, and shipping operations as well as losses
      • Select the best combination of materials-handling and storage equipment
      • Fill orders faster—and more cost-effectively
      • Design and implement an effective loss-control program
    • Hygiene

      Duration

      16 Hours

      Overview

      Learn and applying the Fundamentals and Principles of Good Hygiene Practices (GHP), in Foods Industry

      Course Outline

      • HACCP Definitions
      • Disease Control and Prevention (CDC)
      • Personal health
      • Considerations 
      • Cloths
      • Hand Washing
      • Infections and bandages
      • Cases & workshops
    • Strategic Supply Management

      Duration

      16 Hours

      Overview

      Become a best-in-class supply management organization!

      Operating a world-class supply management department can improve your products and services, optimize the use of resources, and lower costs for your organization. Managing the entire supply chain to accomplish this is a complex challenge for today’s supply managers.

      Strategic Supply Management lays out in practical detail everything you need to know to set the key strategic direction to achieve this goal and your own success as procurement professional.

      This program represents the most up-to-date practices in the profession and presents the tools and knowledge necessary to manage supply chains and suppliers within any enterprise. It offers real experience with work assignments you can use to create a strategy, define resources, develop metrics, manage improvements in the supply chain, and utilize best-in-class processes.

      This course offers step-by-step guidance on how you can build and measure your strategic supplier relationships and helps you understand the ramifications of global sourcing. Timely thinking on the role of e-business and an overview of the latest legal issues provide a current basis for the decision-making required of supply managers today.

      Course Outline

      • See things from the customer’s point of view
      • Create and implement supply management strategy
      • Measure and achieve effective total costs
      • Hire, manage, and develop purchasing staff
      • Integrate production and service plans
      • Control inventory input and output
      • Develop improvement plans with suppliers
      • Use computer technology in supply management
      • Establish and develop effective supply chains
      • Understand the legal aspects of supply management
      • Benchmark and become a best-in-class supply management organization
    • Total Quality Management

      Duration

      16 Hours

      Overview

      • Implement a business strategy driven by Total Quality Management (TQM)
      • Accomplish the cultural transformation necessary for successful implementation of total quality practices
      • Achieve world-class status in manufacturing and service through TQM
      • Apply the Malcolm Baldrige National Quality Award guidelines to TQM initiatives

      Course Outline

      • Determine the impact of quality on profitability.
      • Adopt TQM as a fundamental business strategy.
      • Communicate the importance of customer focused TQM.
      • Use seven QC tools for data collection and analysis.
      • Setting Goals and Action Plans, and How to evaluate progress.
    OUR
    PARTNERS
    Our schedule