Duration

12 Hours

Overview

• Identify different types of teams

• Build teamwork by recognizing and tapping into the twelve characteristics of an effective team

• Promote trust and rapport by exploring their team player style and how it impacts group dynamics

• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team

• Develop strategies for dealing with team conflict and common situations

• Use action planning and analysis tools to help their team perform better

Course Outline

• A Teamwork Style

• Teamwork, teams and the bottom line
• Styles of behaving toward team members
• The aggressive, passive and teamwork styles
• The behavioral style continuum

• Creating a Positive Team Environment

• Three lessons about positive actions
• Why team members don’t praise each other at work
• Giving praise to team members

• Listening for Team Effectiveness

• Characteristics of poor listeners on a team
• Poor listening habits
• Barriers to listening
• Techniques to overcome listening barriers
• Three rules for listening
• Showing understanding

• Dealing with Conflict and Criticism on the Team

• Two skills for taking criticism from team members
• Absorbing criticism
• Clarifying criticism

• A Problem Solving Style

• Typical reactions when team members are criticized
• What is criticism
• The Problem Solving Style instead of Criticism

• Using Persuasion with Team Members

• Persuasion
• The benefits of persuasion
• Team persuasion cases: small group exercise