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Team Building: Developing High Performance Teams


12 Hours


  • Identify different types of teams

  • Build teamwork by recognizing and tapping into the twelve characteristics of an effective team

  • Promote trust and rapport by exploring their team player style and how it impacts group dynamics

  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team

  • Develop strategies for dealing with team conflict and common situations

  • Use action planning and analysis tools to help their team perform better

Course Outline

  • A Teamwork Style
    • Teamwork, teams and the bottom line
    • Styles of behaving toward team members
    • The aggressive, passive and teamwork styles
    • The behavioral style continuum
  • Creating a Positive Team Environment
    • Three lessons about positive actions
    • Why team members don’t praise each other at work
    • Giving praise to team members
  • Listening for Team Effectiveness
    • Characteristics of poor listeners on a team
    • Poor listening habits
    • Barriers to listening
    • Techniques to overcome listening barriers
    • Three rules for listening
    • Showing understanding
  • Dealing with Conflict and Criticism on the Team
    • Two skills for taking criticism from team members
    • Absorbing criticism
    • Clarifying criticism
  • A Problem Solving Style
    • Typical reactions when team members are criticized
    • What is criticism
    • The Problem Solving Style instead of Criticism
  • Using Persuasion with Team Members
    • Persuasion
    • The benefits of persuasion
    • Team persuasion cases: small group exercise




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